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Job Description: Delivery Driver
Rocky's Ace Hardware Delivery Drivers are responsible for more than just driving. As an integral part of our customer service team, you give our customers a face to remember. You are critical to the growth of the store and the opportunity for career growth with us is ever present if you are motivated to work hard and take charge of your career.
Safety is our number one priority so your first and most critical responsibility is to operate our vehicles in a safe and careful manner.
Position Summary:
Operate non-CDL company-owned vehicles to deliver products to retail customers in a designated territory as well as other Rocky's Ace Hardware retail locations.
Essential Duties:
Drive safely and deliver products within deadlines.
Drive vehicles to designated destinations for customer home deliveries.
Ability to multitask in a customer focused, fast paced environment.
Consistently interact with our customers in a courteous and professional manner.
Analyze delivery address, determine appropriate and most efficient routes while staying on schedule.
Report any accidents or injuries to Supervisors immediately.
Load and unload products from trucks and deliver to other Rocky's sites or customer's homes.
Use Mobile Unit App (Zebra) determine what is being delivered for Store Generated items and RSC online orders.
Perform vehicle inspection before and after each trip such as checking fluid level and tire pressure.
Notify supervisors about any major repairs and maintenances.
Stringently adhere to local and state driving laws and road regulations.
Make simple repairs to vehicle and address customer concerns with products delivered.
Work with store team to provide exceptional customer services and address customer concerns.
Adhere to company operating policies and procedures.
Provide special care in delivering fragile and hazardous products.
Comply with DOT and OSHA standards.
Other responsibilities as assigned by Management.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education/Experience:
High School diploma; or eight years related experience as a delivery or route driver operating a commercial delivery vehicle of GVWR of 26,000 pounds or less; or equivalent combination of education and experience.
Language Ability:
Must be able to read and interpret documents.
Math Ability:
Must have the math ability. Should be able to calculate figures and amounts and apply basic concepts of math to complete reports and conduct customer transactions
Reasoning Ability:
Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to handle stressful situations with professionalism.
Computer Skills:
Must have experience with Microsoft Excel, Word and common GPS software.
Certificates and Licenses:
Must have current, valid driver's license with infraction free history
Supervisory Responsibilities:
This job has no supervisory responsibilities
Work Environment:
The noise level in the work environment is usually quiet to moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to sit; drive for extended
periods. The employee will routinely stand; walk; use hands to finger, handle, or feel; reach with hands
and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or
move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.
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