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ReSource Pro

Customer Experience Associate

Lincoln, NE · On-site +1

$15 - $24.85/hr

Come Join ReSource Pro! Your role: We are seeking a Customer Experience Associate who provides front-line customer service support on behalf of ReSource Pro clients via phone, email, and/or chat.

ReSource Pro

Premium Insurance Phone Auditor

Millville, UT · On-site

$12 - $15.50/hr

Come Join ReSource Pro! Your Role: We are seeking a dedicated Insurance Phone Auditor to join our team. In this role, you will analyze and verify information provided by insured parties to accurately ...

ReSource Pro

Commercial Lines Account Manager

Tacoma, WA · On-site +1

$53K - $91K/yr

ReSource Pro is looking for a knowledgeable Commercial Lines Insurance Account Manager to join our growing service delivery team. The Commercial Lines Account Manager serves as the main point of ...

ReSource Pro

Customer Experience Associate

$15 - $24.85/hr

Come join ReSource Pro! Your role: We are seeking a Customer Experience Associate who provides front-line customer service support on behalf of ReSource Pro clients via phone, email, and/or chat.

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Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
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Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
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Some people feel stressed here.
40% of people say they often feel stressed at work.
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100% of people report they enjoy their job.
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80% of people report that they would recommend working with their immediate team to a friend.
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Do people get enough training when they start at ReSource Pro?

Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
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Do people get support to advance at ReSource Pro?

Most people are given support to advance their career here.
In the last year, 80% of people report being given support to advance their career here.
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Infographic showing various job openings at Resource Pro in the United States as of August 2026, with employment types broken down into 64% Full Time, 3% Part Time, and 33% Contract. Highlights an 40% Physical, and 60% Remote job distribution.

Commercial Lines Account Manager

ReSource Pro

Tacoma, WA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

ReSource Pro rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

109th of 499 rated business services

Job description

Do you enjoy finding collaborative solutions for customers and colleagues? Are you constantly learning and expanding your insurance industry knowledge? 
Come Join ReSource Pro!


Your Role... 
ReSource Pro is looking for a knowledgeable Commercial Lines Insurance Account Manager to join our growing service delivery team. The Commercial Lines Account Manager serves as the main point of contact and technical expert on a client book of business. This role is responsible for working with the dedicated onshore/offshore SDU teams to complete required work; this includes renewing existing policies, binding new business leads, and rounding out accounts to help increase overall revenue on assigned book of business. You will work closely with insureds to build strong customer relationships and train junior team members on customer interactions.
We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
All candidates must reside in PST or MT to be considered, in order to service our clients in that time zone. 
In This Role, You Will...

  • Manage small books of business for commercial lines insurance clients
  • Drive customer retention and market additional lines of coverage to grow business and properly insure risks
  • Evaluate carrier relationships, commercial insurance products, and market placement
  • Provide quality and timely service to customers and clients
  • Research, provide recommendations and implement ReSource Pro solutions for clients
  • Work in a variety of Agency Management Systems to complete tasks
  • Lead day-to-day customer interactions
  • Use your subject matter expertise to consult with customers and advise colleagues
  • Gather information about client needs and insurance solutions
  • Collaborate with coworkers and supervisors to meet client needs and contribute to achievement of internal team goals
What You Need to be Successful… 
  • 5+ years Property and Casualty insurance experience or related coverage experience in a retail agency or service center
  • Active Resident Property and Casualty insurance license required
  • Microsoft Office Proficiency - Excel required
  • Experience working in Agency Management System required
  • Industry designations preferred such as CPCU, CIC, CISR, ARM
  • Ability to adapt and succeed within a team-oriented environment
  • Excellent problem-solving and customer service skills
Your Compensation… 
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $53,779 -$91,291 annually. The salary range may vary based on the specific geographic location in which the candidate resides.
Your Benefits & Perks...
  • 100% paid employee health insurance available on Day 1
  • Eligible for all medical, dental, and vision benefits on Day 1
  • Remote positions are Internet stipend-eligible
  • 401k with employer match, vested on Day 1
  • HSA/FSA available
  • Long Term and short-term disability employer-provided
  • Generous PTO plan with paid holidays + floating holidays
  • Development and growth opportunities
  • Comprehensive wellness program and prioritization of employee health
 
Your Interview Process...
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom. 
The standard interview process includes: 
  1. Behavioral Interview with Talent Acquisition 
  2. Online talent assessment  
  3. Hiring Manager Interview
*Additional interview steps may be added depending on the position or if further evaluation is needed. 
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process. 

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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