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As a Rackspace Network Security Engineer II, you'll be a key element within our support infrastructure team and expected to provide a high level of technical support to our customers. You'll own complex customer issues and keep our customers updated through every step of the process. You'll be supporting many elements of the RackspaceCloud product portfolio. You'll create and maintain customer loyalty by providing a fanatical experience above and beyond customer expectations.
Work Location:
• If located near a Rackspace office, you'll work a hybrid schedule... 2 days in the office and three days remote.
• If not located near an office, you may work 100% remotely.
Key Responsibilities:

• Be the technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues.

• Monitor and provide maintenance for all related infrastructure.

• Ensure the control, integrity, and accessibility of the cloud environment.

• Implements large, complex enterprise-class solutions.

• Lead tasks relating to system architecture enhancements, problem management, fleet.

• Lead Workload/Workforce Management and Optimization related tasks.

• Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business.

• Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.

• Share knowledge with other Engineers and Administrators on the support floor.

Qualifications:

• High School Diploma is required.

• Bachelor's degree in computer science or related field of study is preferred. At the manager's discretion, additional relevant experience may substitute for the degree requirement.

• A Minimum of three years of relevant experience.

• Cisco Certified Network Associate (CCNA) is required.

• Palo Alto Networks Certified Next-Generation Firewall Engineer (PCNSE) certification is preferred.

• Ability to work with F5 load balancers.

• Experience with Palo Alto firewalls.

• Knowledge of ethical hacking, firewall and intrusion detection/prevention technologies, secure coding practices and threat modeling.

• Advance knowledge and experience of virtualization technologies, Windows and Unix/Linux operating systems.

• Advance knowledge and experience of network and server hardware infrastructures and storage technologies (NAS, SAN).

• Experience with designing secure network architectures, identity and access management principles, application security, encryption technologies, DNS, SOA, database and web applications.

• Must have excellent communication skills and the ability to articulate complex scenarios with clear solutions.

• Ability to make appropriate decisions considering the relative costs and benefits of potential actions.

Background Investigation

• This role will be supporting our US Government customers, and all new hires must successfully pass a US Federal Background check.

• US Citizenship is required.

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Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $71,997.00/year in our lowest geographic market up to 105,595.60 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.