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Qualfon
Qualfon

48 Qualfon Jobs Hiring Near You

Qualfon

Onsite Account Manager

Highland Park, MI · On-site

The AM understands Dialog Direct (a Qualfon company) competencies, ensures client satisfaction, understands the client's strategic direction, and how the Company can best continue to support the ...

Qualfon

Customer Care Representative

Casselberry, FL · On-site

$19/hr

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive ...

Qualfon

Onsite Account Manager

Highland Park, MI · On-site

The AM understands Dialog Direct (a Qualfon company) competencies, ensures client satisfaction, understands the client's strategic direction, and how the Company can best continue to support the ...

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Qualfon Jobs Information

Do workers at Qualfon get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Qualfon pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

At Qualfon, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
36% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Qualfon affordable enough for their workers?

Only some people say the health insurance costs are okay.
44% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at Qualfon?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and July 2026.

Do workers at Qualfon worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and September 2025.

Do Qualfon workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
58% report that they don’t have enough control over which shifts they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Qualfon workers to change shifts?

Some people find it hard to change shifts.
64% of people report that it’s hard to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at Qualfon?

Some people find it hard to get time off.
35% of people report it’s hard to get time off.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Qualfon managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and September 2025.

Do jobs at Qualfon spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at Qualfon?

Most people find it easy to take sick days.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

Is a Qualfon job good for students?

Most students say this is a good place to work if you’re studying.
80% of students report this is a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

Is working at Qualfon good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
91% of people who care for a child or other relative report this is a good place to work.
Based on data from 11 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at Qualfon feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Qualfon get to take their breaks without interruption?

Most people get breaks without interruption.
92% of people report that they get to take their breaks without interruption.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Qualfon?

Most people feel stressed here.
78% of people say they often feel stressed at work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Qualfon enjoy their jobs?

Only some people enjoy their job.
48% of people report they don’t enjoy their job.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Qualfon recommend working with their team?

Only some people recommend working with their team.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Qualfon?

Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Qualfon?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Qualfon’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Qualfon is doing?

Only some people feel well informed about how the company is doing.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

What are the most popular titles at Qualfon?

What are the most popular cities for Qualfon jobs?

What are the most popular states for Qualfon jobs?

What are the most popular job types at Qualfon?

What are the most popular categories at Qualfon?

Infographic showing various job openings at Qualfon in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, and 10% Remote job distribution.

Onsite Customer Service Representative (Healthcare)

Casselberry, FL • On-site

Qualfon
See more jobs at Qualfonexternal

$16/hr

Full-time

Re-posted 10 days ago

Qualfon rating

7.6

Company rating: 7.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Overview

About the Company

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better.

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients 

Responsibilities

Join Our Team - Assisting customers with their Health Benefits!

We are seeking a compassionate, service-oriented Member Advocate to join our team and support members in navigating the healthcare system. As the first point of contact, the Member Advocate provides personalized, high-quality support to help members understand their health benefits, access essential services, and coordinate care. The ideal candidate thrives in a fast-paced, multi-channel environment and is passionate about making a meaningful difference in the lives of others.

Must be able to work onsite: 105 Live Oaks Gardens, Casselberry, FL 32707**

Why You Will Love Working Here:

  • Meaningful work that genuinely helps people.
  • Consistent weekday schedule - no weekends required!
  • A supportive team that prioritizes empathy and excellence.
  • Opportunities for growth within a stable, respected organization.

Ready to Make a Difference?If you're passionate about helping others, apply today and join a team where your voice matters!

What You'll Do:

  • Serve as a single point of contact for members, building trusted relationships and assisting with provider access, appeals, claims, and services.
  • Explain plan benefits and resolve claims and benefit issues via phone or digital communication.
  • Ask questions to identify member needs, including those outside their current benefits.
  • Handle inbound and outbound inquiries through phone, email, mail, and chat.
  • Help schedule appointments, arrange transportation, find providers, issue ID cards, and guide members in using online tools.
  • Proactively reach out to members for health campaigns and wellness follow-ups.
  • Coordinate with providers, Care Managers, and vendors; warm transfer members and remain on the line if needed to ensure resolution.
  • Work closely with internal teams and healthcare providers to resolve issues and ensure a smooth member experience.
  • Document actions taken and communicate follow-up timelines to members.

The Training Hours: 9:30-6:00pm EST Monday-Friday

Hours of Operation: 8:00am-6:00pm EST Monday-Friday

Qualifications

What You'll Bring:

  • High school diploma or GED required, college coursework a plus.
  • Must be at least 18 years of age.
  • 1+ year of customer service experience (call center and/or healthcare preferred).
  • Typing speed of 25 WPM with 90% accuracy required.
  • Strong communication skills-clear, caring, and professional.
  • Solid computer skills, including MS Office and navigating the web.
  • Reliability, flexibility, and a commitment to getting the job done right.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Pay RangeUSD $16.00 - USD $16.00 /Hr.Employment Type: FULL_TIME

What Qualfon employees say

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