78 Pvh Customer Service Representative Jobs Hiring Near You

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.

One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

2nd shift: Sunday-Thursday (3pm-11pm)

About the Team:

Within our Warehouse and Distribution team, our mission is to ensure the efficient and effective movement and storage of products. This team serves as the backbone of our logistics operations, collaborating closely with other departments to deliver products on time and maintain inventory accuracy. This role is crucial to our operational efficiency, strategic growth, and overall success.

About the Role:

Responsible for scheduling and documentation of all outbound traffic. Contact customers and carriers to route shipments. Prepare records of shipments including Bills of Lading. Maintains pickup appointments information and pickup status.

What You'll Do:

• Responsible & accountable for building relationships with customers and specific carriers. Routes and optimizes carriers' freight. Make sure customers' shipments start dates, cancel dates, and DC dates are met.

• Communicates issues information from customers' & specific carriers' back to PVH customer service, PVH strategic services, and PVH transportation.

• Schedules between $10,000,000 to $25,000,000 of wholesale dollars and/or 100,000,000 to 250,000,000 units for customers' shipments.

• Ensures load planning accuracy of cube and customers' shipments on time arrival.

• Schedules for all outbound shipments based on customer routing requirements and carrier appointment schedules.

• Coordinates with customer logistics department and carriers to confirm that adequate equipment is on site.

• Prepare outbound paperwork ensuring it is complete and accurate.

• Maintains orderly files and shipping records for all outbound shipments. Research, pulls, and communicates requests forshipping documentation.

• Uses PKMS Warehouse Management System for shipment data to build loads, track/update shipment information, andresearch issues.

• Prepares commercial invoices for international shipping.

• Works with PVH customer service, PVH strategic services, and PVH transportation to set up new customer accounts.

• Requests extensions for customer PO's and communicates carrier/customer issues to PVH customer service & PVH Strategic Services.

• Collaborates regarding customer chargebacks with PVH deductions/claims and merchandise coordinators.

• Performs other duties as assigned by supervisor. The ability to work in a constant state of alertness. Willingness to assist fellow associates.

• The ability to work with detailed information, analyze data, and make proper decisions.

What You'll Bring:

• High school diploma required/Bachelor's degree preferred.

• Solid experience in distribution/shipping routing (2yrs min) or relevant experience.

• Strong written/verbal communication skills.

• Exceptional computer skills (MS Office, Word, Excel)

Your Wellbeing is Our Priority

At PVH, we offer competitive, cost-effective, and comprehensive benefit packages. We strive to provide options when it comes to your health, finances, and work-life balance. This includes:

• Pay & Insurance: Competitive pay, best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.

• 401(k): An above-market 401(k) contribution to help our eligible associates save for retirement.

• Flexible Workplace: Generous company-paid holidays, paid time off, volunteer opportunities.

• Wellbeing Support: A variety of wellbeing tools and programs such as, Headspace membership, reimbursement for fitness memberships and/or digital meditation subscriptions, and the opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities.

• Care.com Services: Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.

• Education Assistance: Receive support for continued education including tuition reimbursement.

• Associate Discount: Shop at our company outlets and e-commerce sites at a discount.

Please note, eligibility depends on employment status, location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.

To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant's current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH.