64 Public Consulting Group Customer Service Representative Jobs Hiring Near You

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises-responsibly and sustainably-to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

Duties and Responsibilities

• Designs and develops plans for participants, such as determining and assigning work activities, educational and training programs.

• Conducts assessments for barriers and skills.

• Determines eligibility and need for supportive services including child care, transportation, and ancillary services.

• Manages participants progress towards achieving goals by creating and updating plans.

• Assists program participants in developing vocational goals.

• Monitors and records clients monthly progress to ensure compliance with program regulations and participant attendance level at assigned work activities.

• Notifies county's human services specialist of non-compliance with work activities.

• Follows procedural requirement by updating client case files in systems.

• Maintains up-to-date knowledge of program procedures and implement appropriately.

• Maintains up-to-date knowledge of community resources, labor market and training resources.

• Maintains in contact with each client placed in employment on a monthly basis.

• Completes all necessary county paper documents and forms.

• Maintains communication with employment organizations and educational programs where participants are located.

• Ensures all performance metrics are met in achieving participant stated outcomes.

• Ability to perform case management duties with customers in-person and on site.

Required Skills

• Ability to work with and relate to participants and demonstrate active listening skills.

• Display a professional level of empathy for participants and respect for cultural differences.

• Ability to learn specialized databases and software systems.

• Excellent customer relation techniques, and superior verbal and communications skills.

• Excellent accuracy and attention to detail.

• Ability to prioritize work and meet deadlines.

• Ability to recognize and maintain the confidentiality of all materials in the work setting.

• Ability to establish and maintain professional relationships with federal, state and county agencies as

• well as the general public.

• Ability to partner with and motivate participants with both physical and/or mental disabilities.

• Ability to maintain a record keeping and follow-up system.

• Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.

Qualifications

• An Associate's or Bachelor's degree preferred; however, a 2-year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4-year degree.

• 2 to 4 years of customer relationship management or case management experience.

Working Conditions

• Must reside in San Diego County

• This position requires full-time (Mon-Fri) in-office work, from 8am-5pm.

• PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification.It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, role, skill set, and level of experience.As required by applicable law, PCG provides the following reasonable hourly range of compensation for this role: $22.50 - $26.50. In addition, PCG provides a range of benefits for this role.

#LI

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PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.