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Protocall Services
Protocall Services

68 Protocall Services Call Center Agent Jobs Hiring Near You

Wolfe Eye Clinic

Call Center Agent

Marshalltown, IA

$14 - $18.25/hr

Call Center Agent Join the TEAM that generations of Iowans have trusted to provide a higher ... Ability to demonstrate strong patient service skills. * Ability to effectively enter information ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

Sigma Systems

Call Center Agent

Worcester, MA

$15 - $19.75/hr

About the job Call Center Agent 3318173 Call Center Agent, Worcester, MA - 3-Months Contract Sigma ... For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$21/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor ... The CCA is responsible for providing excellent customer service and courtesy with every UHC patient ...

WOLFE EYE CLINIC MASTER

Call Center Agent

Marshalltown, IA · On-site

$14 - $18.25/hr

Call Center Agent Join the TEAM that generations of Iowans have trusted to provide a higher ... Ability to demonstrate strong patient service skills. * Ability to effectively enter information ...

Confident Staff Solutions

Call Center Agent

Augusta, GA

$14 - $18.50/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Providing exceptional customer service by actively listening to customers, understanding their ...

Confident Staff Solutions

Call Center Agent

Columbus, GA

$13.50 - $17.75/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Providing exceptional customer service by actively listening to customers, understanding their ...

Sigma Healthcare

Call Center Agent

Worcester, MA · On-site

$15 - $19.75/hr

3318168 Call Center Agent (Behavioral Health / Crisis Line) - Worcester, MA | 3-Month Contract ... You'll play a critical role in triaging calls, coordinating emergency services, and supporting ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Providing exceptional customer service by actively listening to customers, understanding their ...

Confident Staff Solutions

Call Center Agent

Savannah, GA

$14 - $18.50/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Providing exceptional customer service by actively listening to customers, understanding their ...

Confident Staff Solutions

Call Center Agent

Macon, GA

$14.50 - $19/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Providing exceptional customer service by actively listening to customers, understanding their ...

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Protocall Services Jobs Information

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What are call center agents?

Call center agents are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents may work in customer service, technical support, sales, or telemarketing. Their role often involves using specialized software to manage calls and document interactions, as well as maintaining a high level of professionalism and customer satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

What is it like to work at Protocall Services?

Protocall Services appears to be a professional and organized company that prioritizes efficiency and customer satisfaction. The company offers a range of services, including call center operations, customer service, and data entry, with a focus on providing high-quality support to clients across various industries. Working at Protocall Services may appeal to individuals who value a structured work environment, opportunities for career growth, and the chance to work with a diverse range of clients and projects.
What other companies are hiring for Call Center Agent jobs?
What are the most popular jobs at Protocall Services?
Infographic showing various Call Center Agent job openings at Protocall Services in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
HRA Call Center Agent

HRA Call Center Agent

Independent Living Systems LLC

Miami, FL

$14.25 - $19/hr

Other

Posted 12 hours ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

We are seeking an HRA Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
The HRA Call Center Agent plays a critical role in delivering exceptional customer service by assisting members to complete Health Risk Assessments (HRAs). The HRA Call Center Agent, is responsible for conducting HRAs over the phone with members, collecting and documenting their medical history, and referring members to appropriate resources and providers for preventive care services to support overall health and wellness. Ultimately, the HRA Contact Center Agent's main goal will be to ensure that members receive the best possible care and support.
Minimum Qualifications:

  • High school diploma or equivalent
  • 1+ years of experience in a contact center or customer service role
  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to multitask
  • Basic knowledge of medical terminology and procedures
Preferred Qualifications:
  • Associate's or Bachelor's degree in a related field
  • Experience in a healthcare or medical setting
  • Bilingual in English and Spanish
  • Certification in medical assisting or related field
Responsibilities:
  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.

  • Conduct health risk assessments over the phone with health plan members maintaining expected productivity levels.
  • Collect and document members' medical history.
  • Refer members to appropriate resources and providers for preventative care services to support overall health and wellness. Collaborate with healthcare professionals to ensure members receive the best possible care.
  • Document call details, update member records, and utilize contact center systems and tools efficiently. Support departmental needs by completing special projects timely and handling additional calls as assigned.
  • Maintain established standards for schedule adherence, attendance, quality, member satisfaction, and performance (including average handle time and after call work time).
  • Perform other duties as assigned.

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