1 Prose Customer Support Representative Jobs Hiring Near You

Our Mission

Prose is truly custom hair and skin care made-to-order—just for you. Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results.

At the heart of Prose’s success is Singular, its proprietary AI-powered beauty-tech platform, which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment.

We’re a company that wants to change beauty practices, so we’re changing the way beauty companies practice. As a certified B Corporation, a Public Benefit Corporation and Climate Neutral, we’re proving that good business is always sustainable. With Prose, there’s nothing sacrificed to bring you great products—not trees, materials, wages, or performance.

Prose & Singular in Numbers

• Founded in 2017, with hubs in Paris, New York, and Los Angeles

• 10M+ consultations completed

• 2M customers and 350K active subscribers

• 21M custom products made, with 1M+ unique formulas

• 350+ team members across disciplines

• $600M+ in lifetime sales, with $165M+ revenue in 2024

• Profitable since 2024

Discover our Company Culture on Welcome to the Jungle here

Discover our Company Mission & Vision in video here

Summary

We’re looking for a talented Manager of Design to join our in-house Brand Creative team!

The Manager of Design will play a key role in creating fresh, unique, and thoughtful creative across a wide range of touchpoints including social, digital, organic, paid, print, packaging and more. We’re looking for someone who is self-motivated, passionate, and eager to push and evolve our Prose brand as it grows.

This role reports to our Director of Design, but will also work closely with our VP of Creative as well as other creative and cross functional partners.

Key Responsibilities

• Visually executes the Prose brand with the highest standards.

• Contributes to all phases of creative production – from concept to execution – across multiple mediums and channels.

• Leads concepting and design on projects across 360 campaigns, digital platforms, print & packaging collateral and more.

• Collaborates cross-functionally across all teams at Prose to ensure the creative work supports all team objectives and hits business goals.

• Works autonomously and collaboratively on multiple projects at a time.

• Helps set, evolve, and maintain our brand guidelines and toolkits.

Key Qualifications

• 3-5 years of experience in in-house Brand Design and Campaign Development.

• An extremely high bar for quality and a desire to design for a modern, sophisticated, and nuanced brand.

• A keen understanding of how to build and maintain a brand across audiences and channels.

• Ability to balance strong creative with performance and efficiency to meet the needs of an evolving market.

• Extremely detail oriented, while able to step back and see the bigger picture in your design work.

• Optimistic, empathic, and enjoy working as a team to reach shared goals.

• A strong conceptual thinker and seeks opportunities to improve process and evolve creative.

• Proficient in Figma and Adobe Creative Suite

• Experience with art direction, video editing and motion graphics is a plus!

Perks & Benefits

Prose fosters inclusivity, learning, and diversity within our teams and workplace. Just as we celebrate unique beauty, every team member is encouraged to show up as their full self. In addition to creating an environment where all individuals feel welcome, we offer benefits that include:

• A competitive and flexible PTO policy

• Competitive compensation package

• Company sponsored health care plan (medical, dental and vision plans)

• 401k + matching

• FSA and commuter benefits

• Snacks and vending machine available on site

In the New York area, the anticipated base salary range for this role is $100,000 to $110,000 annually (+10% discretionary bonus and equity). Actual compensation will be commensurate with experience, qualifications, knowledge, and skills. This role will be a hybrid position based out of our Williamsburg office and the expectation is that this person will be in the office 3 days per week.

Prose Values

Intentional Inclusivity

• We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community.

• We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one another’s perspective. It’s a key ingredient to our innovation.

Connected Collaboration

• Our strength as a group will outlast our efforts as individual contributors. With offices across countries, staying inventive and agile deepens our clear vision and consistent communication.

• We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.

Driven, Together

• We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead.

• We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth, making space for new ideas to emerge.

Humanity Always

• We assume good intentions in every interaction, keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious benevolence, authenticity and fellowship.

• We operate with the intention of preserving resources, creating an environment we can all live in – for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.