Client Success Manager
Overland Park, KS · On-site
Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
51 Propio Jobs Hiring Near You
Client Success Manager
Overland Park, KS · On-site
Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
Software Development Engineer II
Leawood, KS · On-site
$94K - $129K/yr
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Quick apply
Software Development Engineer II
Leawood, KS · On-site
$94K - $129K/yr
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Software Development Engineer II - Translation
Overland Park, KS · On-site
$91K - $125K/yr
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Quick apply
Software Development Engineer II - Translation
Overland Park, KS · On-site
$91K - $125K/yr
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
RFP Manager
Overland Park, KS · On-site
Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
RFP Manager
Overland Park, KS · On-site
Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
RFP Manager
Overland Park, KS · On-site
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Quick apply
RFP Manager
Overland Park, KS · On-site
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Software Development Engineer III
Overland Park, KS · On-site
$54 - $72.75/hr
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Quick apply
Software Development Engineer III
Overland Park, KS · On-site
$54 - $72.75/hr
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Client Success Manager
Overland Park, KS · On-site
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Quick apply
Client Success Manager
Overland Park, KS · On-site
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Software Development Engineer II
Overland Park, KS · On-site
$94K - $129K/yr
Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
Software Development Engineer II
Overland Park, KS · On-site
$94K - $129K/yr
Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
Software Development Engineer II
Overland Park, KS · On-site
$91K - $125K/yr
Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
Software Development Engineer II
Overland Park, KS · On-site
$91K - $125K/yr
Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
Software Development Engineer II
Overland Park, KS · On-site
$91K - $125K/yr
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Quick apply
Software Development Engineer II
Overland Park, KS · On-site
$91K - $125K/yr
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Software Development Engineer II - Translation
Overland Park, KS · On-site
$91K - $125K/yr
Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
Software Development Engineer II - Translation
Overland Park, KS · On-site
$91K - $125K/yr
Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
Offshore Recruiter
Overland Park, KS · On-site
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Quick apply
Offshore Recruiter
Overland Park, KS · On-site
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Accounts Receivable Specialist
Leawood, KS · On-site
$19.75 - $26/hr
Propio Language Services i s a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Quick apply
Accounts Receivable Specialist
Leawood, KS · On-site
$19.75 - $26/hr
Propio Language Services i s a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Scheduling Coordinator
Overland Park, KS · On-site
$16.75 - $21.25/hr
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Quick apply
Scheduling Coordinator
Overland Park, KS · On-site
$16.75 - $21.25/hr
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
AI/ML Engineer II
Leawood, KS · On-site
Propio is on a mission to make communication accessible to everyone. As a leader in real-time interpretation and multilingual language services, we connect people with the information they need ...
Quick apply
AI/ML Engineer II
Leawood, KS · On-site
Propio is on a mission to make communication accessible to everyone. As a leader in real-time interpretation and multilingual language services, we connect people with the information they need ...
Accounts Receivable Specialist
Overland Park, KS · On-site
$19.75 - $26/hr
Description Propio Language Services i s a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
Accounts Receivable Specialist
Overland Park, KS · On-site
$19.75 - $26/hr
Description Propio Language Services i s a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
AI/ML Engineer II
Overland Park, KS · On-site
Description Propio is on a mission to make communication accessible to everyone. As a leader in real-time interpretation and multilingual language services, we connect people with the information ...
AI/ML Engineer II
Overland Park, KS · On-site
Description Propio is on a mission to make communication accessible to everyone. As a leader in real-time interpretation and multilingual language services, we connect people with the information ...
Global Accounts Payable Specialist
Leawood, KS · On-site
$20.75 - $26.50/hr
Propio Language Services i s a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Quick apply
Global Accounts Payable Specialist
Leawood, KS · On-site
$20.75 - $26.50/hr
Propio Language Services i s a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have ...
Global Accounts Payable Specialist
Overland Park, KS · On-site
$20.75 - $26.50/hr
Description Propio Language Services i s a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
Global Accounts Payable Specialist
Overland Park, KS · On-site
$20.75 - $26.50/hr
Description Propio Language Services i s a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users ...
Propio Jobs Information
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Propio rating
7.7
Based on 7 frontline employees who took The Breakroom Quiz
137th of 428 rated business services
Job description
Description
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to cutting-edge technology, exceptional support, and collaborative user experiences. We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse world. If you're passionate about delivering technology-driven solutions and building lasting client relationships while contributing to client growth, Propio could be the ideal place for you.
The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational support (20%). In this client-facing role, you will build and nurture trusted relationships while proactively identifying opportunities to upsell and expand services. You'll be instrumental in driving revenue growth through strategic account planning and by helping clients realize the full value of Propio's solution.
This role is located in our Overland Park, KS office and may require travel up to 20%.
Responsibilities:
- Serve as the strategic point of contact for a large portfolio of clients, building and maintaining long-term relationships
- Understand and articulate each client's needs, objectives, and policies related to effectively position Propio's services as solutions
- Establish clear project parameters, quality standards, and communication tactics supporting the development of Client Success Administrators
- Provide data-driven insights through reporting and analytics to support client engagement, performance improvement, and strategic decision-making
- Identify and pursue expansion opportunities by upselling additional services and introducing new solutions aligned with client needs
- Manage cross-functional projects with internal teams to ensure service excellence and operational alignment
- Lead contract reviews, renewals, and negotiations with a focus on favorable terms, accurate pricing, and added value for the client
- Maintain detailed documentation of client communications and service records using CRM platforms such as Salesforce
- Resolve client inquiries related to billing, interpreter services, or quality concerns in a timely and professional manner
- Act as a Propio ambassador by delivering in-person and virtual client presentations, performance reviews, and training sessions
- Performs other responsibilities and duties assigned
Requirements
Qualifications
- Bachelor's Degree or equivalent work experience
- 3+ years of prior account management, client success, or customer-facing experience, preferably in a B2B environment managing a large book of business
- Demonstrated ability to grow accounts and contribute to revenue targets through upselling or consultative expansion
- Strong communication (both written and verbal) and interpersonal skills with a customer-first mindset
- Proven ability to analyze data and deliver insights that drive client action and satisfaction
- Proficiency of Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint); Salesforce and Power BI experience preferred
- Strong organizational skills and ability to manage multiple priorities with attention to detail
- Ability to work both independently and within a team to meet deadlines
- A self-starter who thrives in a fast-paced team-oriented environment
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About Propio
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
1 - 10 Employees
Headquarters location
Washington, DC, US
Year founded
2022