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Professional Case Management

73 Professional Case Management Customer Service Representative Jobs Hiring Near You

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Professional Case Management Jobs Information

What is it like to work at Professional Case Management?

Professional Case Management appears to be a collaborative and supportive organization that prioritizes the well-being of its clients and staff. The company's mission-driven approach is reflected in its team structure, which often involves working closely with healthcare professionals, social workers, and other specialists to provide comprehensive care services. Working at Professional Case Management may appeal to individuals who value a dynamic and mission-focused work environment, with opportunities to make a positive impact on people's lives.

What makes Professional Case Management an attractive place to work?

Professional Case Management is a respected organization in the healthcare industry, known for its commitment to delivering high-quality patient care and innovative solutions. The company fosters a collaborative work environment that values employee input, offers opportunities for professional growth and development, and prioritizes work-life balance. Joining Professional Case Management can provide individuals with a chance to make a meaningful impact in the lives of patients, while also advancing their careers through training, mentorship, and opportunities for advancement.

Do workers at Professional Case Management get paid breaks?

Sometimes. Only some people get paid breaks.
63% of people say they don’t get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.

Does Professional Case Management pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
80% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.

Is the health insurance from Professional Case Management affordable enough for their workers?

Only some people say the health insurance costs are okay.
60% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between April 2025 and June 2026.

Do people get paid time off at Professional Case Management?

Some people get paid time off from work.
40% of people say they don’t get paid time off.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and June 2026.

Do workers at Professional Case Management worry about hours?

Some people worry about getting enough hours.
38% of people report they worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it for Professional Case Management workers to change shifts?

Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to get time off at Professional Case Management?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.

Do Professional Case Management managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2025.

Do jobs at Professional Case Management spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to take sick days at Professional Case Management?

Most people find it easy to take sick days.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.

Is working at Professional Case Management good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people at Professional Case Management feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at Professional Case Management get to take their breaks without interruption?

Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.

Is it stressful to work at Professional Case Management?

Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Professional Case Management enjoy their jobs?

Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at Professional Case Management recommend working with their team?

Most people recommend working with their team.
90% of people report that they would recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people get enough training when they start at Professional Case Management?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people get support to advance at Professional Case Management?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people think Professional Case Management’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.

Do workers feel well informed about how Professional Case Management is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Professional Case Management?

What are the most popular categories at Professional Case Management?

Infographic showing various Customer Service Representative job openings at Professional Case Management in the United States as of August 2026, with employment types broken down into 1% As Needed, 26% Full Time, and 73% Part Time. Highlights an 95% Physical, and 5% Remote job distribution.

Customer Service Representative

Mazzella Companies

Cleveland, OH • On-site

$45K - $55K/yr

Full-time

Re-posted 11 days ago

Mazzella Companies rating

7.4

Company rating: 7.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Description
The Customer Service Representative is the primary internal customer facing representative of the Lifting Center. Perform various customer activities including answering incoming calls and web requests for products and services, direct calls to specialists, service technicians, prepare quotes, sales orders, counter sales and duties as needed.
Requirements
1. Answer incoming phone calls, counter sales, and manage daily electronic requests.
2. Execute expectations by providing superior customer service to increase customer attraction and retention.
3. Offer a timely response to requests for price quotes, order inquiries, adjustments, returns, and cancellations.
4. Nurture customer relationships to ensure proper support.
5. Utilize our customer relationship management (CRM) system to maintain complete call records, and valid customer/account information, to support increased product sales goals.
6. Coordinate delivery times with production to achieve customer satisfaction if normal lead times are not adequate.
7. Collect market data to create and analyze reports resulting in gross margin management
8. Relate to diverse customers in an inclusive manner.
9. Assist Service Supervisor with planning and scheduling work when required
10. Interact with technicians, Service Supervisor, Service Manager, vendors and customers to construct the proper repair quotes
11. Provide the required support to the service technicians in the field regarding parts and component identification
12. Follow up on active repair quotes on a regular basis and document the progress
13. Other duties as assigned
Education:
A high school diploma or GED preferred, technical school or military experience a plus
Experience & Skills:
• At least 2 years' experience in customer service or related customer facing position strongly preferred
• Experience with CRM and case management systems preferred
• Experience with Enterprise Resource Planning (ERP) Software preferred
• Experience with Netsuite or Oracle a plus
• Requires solid written and verbal communication skills
• Overall PC literacy (Microsoft Office 10) are required
• Must be detail oriented, self-motivated and disciplined with the ability to handle multiple tasks
• Must successfully complete a criminal background check, drug screen and E-verify

What Mazzella Companies employees say

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