2 Phia Customer Support Representative Jobs Hiring Near You

DISCLAIMER: This position is in support of a current government proposal. Employment is contingent upon contract award to phia, LLC.

Status: Proposal - Contingent upon Award

Location: On-site at the customer facility – National Capital Region

Anticipated Start: Fourth quarter 2026, contingent on contract award

Focus Areas: Cybersecurity Grant Program Management, Federal Operations & Planning, Executive Mission Support, Quality Assurance

Overview

At phia we hire talented and passionate people who are focused on collaborative, meaningful work, providing technical and operational subject matter expertise and support services to our partners and clients. phia is seeking a mission-driven Project Manager to lead a multidisciplinary team supporting a federal civilian agency’s cybersecurity grant and operations programs. In this role you are not managing a schedule from the sidelines—you are the single point of contact to the Government and the person accountable for how the whole program performs.

You will lead a firm-fixed-price task order spanning federal cybersecurity grant programs that serve state, local, tribal, and territorial communities; the customer’s service delivery model and security assessment offerings; and executive-level front office mission support. This is Key Personnel work on a high-visibility homeland security mission—your name goes in the proposal, and your leadership shapes how national cyber grant dollars reach the communities that need them.

What You’ll Do

• Customer Ownership: Serve as the single point of contact to the Contracting Officer and the Contracting Officer’s Representative; be available during core business hours on weekdays and respond to technical issues within 24 hours.
• Team Leadership: Provide oversight and facilitate execution across all task areas, leading task leads and a multidisciplinary team of analysts, technical writers, and administrative specialists.
• Delivery Rhythm: Own the cadence: daily leadership agendas, talking points, and meeting rollups; monthly status reports and program management reviews; and a contractor-proposed Quality Assurance Surveillance Plan.
• Grant Program Execution: Drive cybersecurity grant program support, including return-on-investment frameworks, program monitoring checklists, regional grant training, and grant close-out functions.
• Milestone Delivery: Lead quarterly program milestones such as stakeholder notification and information-request SOPs, workflow platform support packages, stakeholder survey automation, site visit support, a special events concept of operations, and field operating guidance governance.
• Project Control: Manage contract administration end to end: staffing continuity, government-furnished equipment accountability, risk and cost-variance reporting, deliverable acceptance cycles, and transition-in execution.
• Enterprise Coordination: Coordinate across customer divisions, mission enabling offices, regional field offices, partner agencies, and interagency stakeholders.
• Risk Management: Identify, track, and mitigate program risks; escalate early with a proposed course of action rather than a problem statement.
• Mission Enablement: Ensure every team member understands and complies with customer site rules, security requirements, and conduct standards.

Who You Are

• Program Leader: Seven or more years of supervisory experience leading multidisciplinary professional services teams.
• Certified Practitioner: Active PMI Project Management Professional (PMP) certification.
• Operations & Planning Depth: Seven or more years supporting Operations and Planning requirements of the same size and scope.
• Executive Communicator: Strong interpersonal, critical-thinking, communication, and writing skills, with the presence to brief senior government leadership and protect a principal in a fast-moving front office.
• Trusted Advisor: A track record of advising on contract performance and management, not just reporting status.
• Suitability Ready: A U.S. citizen able to obtain a favorable federal Entry on Duty (EOD) and Public Trust fitness determination.
• Committed: Willing to be named in phia’s proposal to the Government and to sign a one-page Letter of Commitment.

Preferred Skills

• A current or recent federal Public Trust suitability determination (accelerates start).
• Direct experience supporting federal cybersecurity grant programs or other federally administered grant programs, including coordination with regional field offices.
• Experience with SharePoint, MS Forms/Power Automate, Power BI, ServiceNow, and Section 508 documentation standards.
• Experience managing firm-fixed-price professional services contracts of approximately $2–4M per year and 10 or more FTE.
• Experience standing up a Quality Assurance Surveillance Plan and managing to quantitative performance metrics.

Required Education + Experience

• Education: Master’s degree in business administration, public policy, communications, or a similar comparable field.
• Experience: Minimum of seven (7) years of supervisory experience and seven (7) years of demonstrated experience supporting Operations and Planning requirements of the same size and scope.
• Certification: Active PMI Project Management Professional (PMP) certification — required, no exceptions.

GENERAL PROGRAM REQUIREMENTS:

• Citizenship: Must be a U.S. Citizen.
• Work Hours: Core daytime hours determined with the customer; Monday through Friday, excluding Federal holidays. Overtime is not authorized.
• Work Location: On-site at the customer facility in the National Capital Region as the primary duty location. Telework is not authorized except as approved by the customer.
• Travel: Travel may be required within and outside the National Capital Region, coordinated and approved in advance.
• Key Personnel: This position is designated Key Personnel. The selected candidate will be named in phia’s proposal, will sign a one-page Letter of Commitment, and cannot be substituted after award without Government approval.

Who We Are

phia LLC ("phia") is a Northern Virginia based, small business established in 2011 with focus in Cyber Intelligence, Cyber Security/Defense, Intrusion Analysis & Incident Response, Cyber Architecture & Capability Analysis, Cyber Policy & Strategy, Information Assurance/Security, Compliance, Certification & Accreditation, Communications Security, Traditional Security, and Facilities Security. phia also provides cyber operations support functions such as: Program and Process Management, Engineering, Development, and Systems Administration that allows for Cyber Operations to efficiently integrate our customer's missions and objectives. phia supports various agencies and offices within the Department of Defense (DoD), Federal government, and private/commercial entities.

phia offers excellent benefits to enhance work-life balance, including the following:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance

phia does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.