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Percepta
Percepta

60 Percepta Customer Service Representative Jobs Hiring Near You

Percepta

Customer Service Representative

Melbourne, FL

$15/hr

Description At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Representative working on-site in Melbourne, Florida ...

Percepta

Customer Service Representative

Melbourne, FL · On-site

$15/hr

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Representative working on-site in Melbourne, Florida , you'll ...

Percepta

Customer Service Representative

Melbourne, FL · On-site

$15/hr

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Representative working on-site in Melbourne, Florida , you'll ...

Percepta

Customer Care Representative

Melbourne, FL · On-site

$14/hr

Customer Care Representative At Percepta, we bring first-class service across each market we support. As a Customer Care Representative working on-site in Melbourne, FL, you'll be part of creating ...

Percepta

Customer Care Representative

Melbourne, FL · On-site

$14/hr

At Percepta, we bring first-class service across each market we support. As a Customer Care Representative working on-site in Melbourne, FL , you'll be part of creating and delivering amazing ...

Percepta

Customer Care Representative

Melbourne, FL · On-site

$14/hr

At Percepta, we bring first-class service across each market we support. As a Customer Care Representative working on-site in Melbourne, FL , you'll be part of creating and delivering amazing ...

Percepta

Customer Care Representative

Melbourne, FL

$14/hr

Customer Care Representative (04BHB) US-FL- MelbourneDescription At Percepta, we bring first-class service across each market we support. As a Customer Care Representative working on-site in ...

Percepta

Customer Care Representative I

Melbourne, FL · On-site

$14/hr

Customer Care Representative I (04CFZ) US-FL- MelbourneDescription Customer Care Representative At Percepta, we bring first-class service across each market we support. As a Customer Care ...

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Percepta Jobs Information

What is it like to work at Percepta?

Percepta is a customer experience company that values collaboration and innovation, fostering a dynamic work environment where employees can share ideas and work together to drive business growth.

The company's team structure is designed to support a flexible and agile approach, with employees working in close-knit teams to deliver high-quality solutions to clients. Percepta's mission is to help businesses improve their customer experience through data-driven insights and actionable recommendations.

Working at Percepta may appeal to candidates who are passionate about data analysis, customer experience, and innovation, as the company offers opportunities for professional growth, skill development, and collaboration with a talented team of experts in the field.

Do workers at Percepta get paid breaks?

Yes. Most people get paid breaks.
86% of people say they get paid breaks.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Percepta pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

At Percepta, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
44% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from Percepta affordable enough for their workers?

Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at Percepta?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers at Percepta worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and October 2025.

Do Percepta workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it for Percepta workers to change shifts?

Most people find it hard to change shifts.
75% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to get time off at Percepta?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Percepta managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and October 2025.

Do jobs at Percepta spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
35% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to take sick days at Percepta?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Percepta feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
38% of people say they’re not treated with respect by their managers.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Percepta get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Percepta?

Most people feel stressed out here.
86% of people say they often feel stressed out at work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Percepta enjoy their jobs?

Only some people enjoy their job.
63% of people report they don’t enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Percepta recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Percepta?

Some people didn’t get enough training when they started.
52% of people report they didn’t get enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at Percepta?

Most people aren’t given support to advance their career here.
In the last year, 74% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Percepta’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Percepta is doing?

Only some people feel well informed about how the company is doing.
48% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Percepta?
What are the most popular categories at Percepta?
Infographic showing various Customer Service Representative job openings at Percepta in the United States as of June 2026, with employment types broken down into 96% Full Time, and 4% Temporary. Highlights an 92% Physical, and 8% Remote job distribution.
Bilingual French Customer Service Representative

Bilingual French Customer Service Representative

Percepta

Dearborn, MI • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Percepta rating

7.3

Company rating: 7.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

14th of 71 rated call and contact centers

Job description

At Percepta, we bring first-class service across each market we support . As a fully remote Customer Service Representative (Bilingual French) based in the Allen Park, MI area, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing
The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat.
During a Typical Day, You'll
  • Provide an exceptional member experience in every interaction.
  • Provide insightful advice and direct support to members in need. Diagnosis of issues and provide resolution with teaching and guidance.
  • Partner with legacy app owners for troubleshooting and resolution.
  • Research and resolve billing or payment issues.
  • Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
  • Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.

What You Bring to the Role
  • High school diploma required; Associate or bachelor's degree is a plus
  • 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
  • Fluent in French and English (both written and verbal)
  • A passion for exceptional customer service, the automotive industry, and cutting-edge technology
  • Excellent communication skills - both verbal and written
  • Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

What You Can Expect
  • Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors)
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)

A Bit More About Your Role
In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect:
  • Culture of Service - to be treated like you are the customer from day one
  • Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions
  • Respect - a team that is accountable, dependable, and gives you their full attention
  • Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
  • Career Growth - lots of learning opportunities for aspiring minds
  • Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
  • Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
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