22 Pennymac Customer Service Representative Jobs Hiring Near You

PENNYMAC
Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day
As a Foreclosure Specialist II, you will be responsible for managing various aspects of the foreclosure process, working with a high degree of autonomy and expertise. In this mid-level role, you will be expected to leverage your comprehensive understanding of the legal and financial procedures involved to ensure absolute accuracy and strict adherence to all applicable regulations. Your experience as a Foreclosure Specialist II will also be utilized to mentor and guide junior staff, helping to ensure team-wide compliance and operational efficiency.
The Foreclosure Specialist II will:

• Foreclosure Case Management: You will manage a caseload of foreclosure accounts, which includes reviewing loan documentation, tracking critical deadlines, and ensuring compliance with company policies and investor guidelines. This role involves handling more complex cases and resolving escalated issues
• Document Preparation: You will oversee the preparation and execution of essential legal documents, such as filings and deeds for judicial foreclosures, ensuring accuracy and compliance with all legal and regulatory requirements
• Stakeholder Communication: You will communicate and collaborate with external parties, including attorneys, property preservation vendors, and other service providers. This role requires a high level of professional communication and negotiation skills
• Compliance and Accuracy: You will ensure that all foreclosure actions are accurate, timely, and compliant with federal, state, and investor requirements. You will be a resource for ensuring adherence to best practices and regulatory changes
• Financial Calculations: You will manage the calculation of financial figures, such as judgment figures and bid amounts, and analyze financial data to determine the best course of action
• Process Management: You will identify opportunities for process improvements and contribute to the development of departmental policies and procedures
• Mentorship and Guidance: You will provide guidance and mentorship to Entry-Level Foreclosure Specialists, supporting their professional development and ensuring team efficiency
• Special Projects: You will participate in and/or lead special projects related to foreclosure processes, compliance, or system enhancements

What You'll Bring

• A high school diploma or equivalent; Bachelor's degree preferred
• A minimum of two years of experience as a Foreclosure Specialist or two years in a related field
• In-depth knowledge of federal, state, and investor requirements related to foreclosure
• Proven ability to manage complex foreclosure cases and resolve escalated issues
• Excellent written and verbal communication skills, with the ability to interact effectively with internal and external stakeholders
• Strong analytical and problem-solving skills. Exceptional attention to detail and a commitment to accuracy
• Proficiency in relevant software and systems, including Microsoft Office Suite
• Ability to work independently and as part of a team. Strong leadership skills and a willingness to mentor junior staff

Why You Should Join
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.
Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
• We value the hard work and dedication of our employees. In addition to a competitive salary, positions may offer bonus opportunities.

To learn more about our benefits visit:
https://pennymacnews.page.link/benefits
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary
$45,000 - $66,000
Work Model
OFFICE