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36 Pennymac Customer Service Representative Jobs Hiring Near You

Pennymac

Servicing Litigation Specialist II

Moorpark, CA · On-site

$50K - $75K/yr

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage ... customer disputes * Corporate Representation: Serve as the company's designated corporate ...

Pennymac

Default Loan Counselor I

Moorpark, CA · On-site

$39K - $55K/yr

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage ... Communicate with customers through inbound queues and outbound campaigns to address early-stage ...

Pennymac

Default Loan Counselor I

Carrollton, TX · On-site

$39K - $55K/yr

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage ... Communicate with customers through inbound queues and outbound campaigns to address early-stage ...

Pennymac

Product Owner (Conversational AI)

Carrollton, TX · On-site

$90K - $150K/yr

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage ... including Customer Satisfaction (CSAT) and Average Handle Time (AHT). * Cross-Functional ...

Pennymac

Mediation Specialist II

Fort Worth, TX · On-site

$50K - $75K/yr

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage ... to customers/vendors/investors/regulatory agencies. As the Mediation Specialist , you will ...

Pennymac

Mortgage Trading Analyst

Westlake Village, CA · On-site

$55K - $85K/yr

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage ... and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're ...

Pennymac

Campaign Administrator II

Carrollton, TX · On-site

$55K - $85K/yr

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage ... and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're ...

Pennymac

VP Mortgage Finance

Westlake Village, CA · On-site

$95K - $155K/yr

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage ... and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're ...

Pennymac

Accountant

Westlake Village, CA · On-site

$50K - $75K/yr

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage ... and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're ...

Pennymac

Business Analyst III

Carrollton, TX · On-site

$96K/yr

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage ... A Typical Day Conduct analysis of customer interaction data (call center logs, virtual agent ...

Pennymac

Staff Appraiser

Tampa, FL · On-site

$50K - $75K/yr

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage ... and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're ...

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Infographic showing various Customer Service Representative job openings at Pennymac in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Servicing Litigation Specialist II

Pennymac

Moorpark, CA • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

PENNYMAC
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day
The Litigation Specialist II is a critical, high-impact role responsible for the end-to-end management, monitoring, and strategic support of complex servicing-related litigation. This specialist manages a portfolio of high-risk legal matters, including contested foreclosure, title disputes, and mediations, ensuring meticulous case documentation, accurate risk assessment, and timely support for both internal and external legal counsel. This role demands advanced organizational skills, keen analytical abilities, and the capacity to act as a corporate representative in legal proceedings.
The Litigation Specialist IIwill:
  • Case Ownership: Independently manage and track a high-volume portfolio of litigated files pertaining to real property law. , Associates maintain a comprehensive electronic case file for each matter
  • Risk Mitigation: Analyze and research the legal pleadings, evaluate attorney findings, and utilize servicing system data to proactively assess litigation risk and potential financial exposure for the organization
  • Strategy & Counsel Support: Collaborate directly with in-house and outside counsel to formulate litigation strategies, draft responses to lawsuits, monitor case progress, and provide strategic research for pre-litigation customer disputes
  • Corporate Representation: Serve as the company's designated corporate representative at critical legal proceedings, including mediations, settlement conferences, depositions, and trials, to present and defend the company's position
  • Document Production: Efficiently retrieve and provide loan-level documentation and data from servicing systems to outside counsel and business partners to support discovery and defense
  • Executive Reporting: Organize, research, and deliver high-level, professional presentations on escalated cases, strategy, and risk to upper management, ensuring leadership is consistently informed
  • Financial Administration: Oversee the accurate processing and timely payment of outside counsel invoices
  • Department Support & Development - Policy and Procedure writing, Job Aid development and business contact support
  • Process Improvement: Assist in the development, writing, and formalization of department policies and procedures to enhance litigation support operations
  • Mentorship & Training: Provide guidance and training to other specialists on complex litigation procedures and best practices, as needed

What You'll Bring
  • Four-year degree and/or Paralegal Certificate with a minimum of 5 years mortgage servicing experience with understanding of GSE/insurer servicing guidelines
  • Proven knowledge of: legal processes, civil rules of procedure, and the ability to decipher complex legal pleadings and allegations, particularly in the context of mortgage servicing and real property
  • Demonstrated proficiency with mortgage servicing platforms and proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint)
  • Expert Analytical Skills: Exceptional ability to analyze mortgage industry documents, calculate timeframes, and accurately evaluate potential costs and losses
  • Advanced Communication: Superior professional, organizational, written, and verbal communication skills, with proven ability to present complex material to all levels of management
  • Autonomy & Organization: Highly advanced organizational skills with a proven capacity to work independently, manage multiple priorities, and meet critical deadlines
  • Teamwork: Ability to collaborate effectively with both internal legal teams and external partners
  • Demonstrated research skills

Why You Should Join
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
  • Comprehensive Medical, Dental, and Vision
  • Paid Time Off Programs including vacation, holidays, illness, and parental leave
  • Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
  • Retirement benefits, life insurance, 401k match, and tuition reimbursement
  • Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
  • Lower in range - Building skills and experience in the role
  • Mid-range - Experience and skills align with proficiency in the role
  • Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary
$50,000 - $75,000
Work Model
OFFICE

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