PSI (Proteam Solutions) is seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This ...
PSI
65 Psi Jobs Hiring Near You
PSI (Proteam Solutions) is seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This ...
Administrative Assistant
$16.75 - $22.75/hr
Administrative Assistant The Administrative Assistant provides daily operational support to ensure the office runs efficiently and field teams receive timely and accurate administrative assistance.
Administrative Assistant
$16.75 - $22.75/hr
Administrative Assistant The Administrative Assistant provides daily operational support to ensure the office runs efficiently and field teams receive timely and accurate administrative assistance.
CISO-Level Advisory Consultant We are seeking a CISO-level Advisory Consultant to lead a short-term, high-impact engagement focused on evaluating and advancing the cybersecurity capability of a ...
CISO-Level Advisory Consultant We are seeking a CISO-level Advisory Consultant to lead a short-term, high-impact engagement focused on evaluating and advancing the cybersecurity capability of a ...
EDI Analyst This is a hybrid position with work location in Columbus, OH. Please apply only if you are willing to work onsite, 2x per week. 100% remote applicants will not be considered. We are ...
EDI Analyst This is a hybrid position with work location in Columbus, OH. Please apply only if you are willing to work onsite, 2x per week. 100% remote applicants will not be considered. We are ...
Job Title The ideal candidate will have the skills specified below: Required Skills: * Demonstrated ability to interview business users, gather requirements, and translate workflows from legacy ...
Job Title The ideal candidate will have the skills specified below: Required Skills: * Demonstrated ability to interview business users, gather requirements, and translate workflows from legacy ...
Consultant to Support PSI's GCF Accreditation Terms of Reference Location: Remote Duration: 7 days between 8 May and 11 June 2026; with an additional 3 days before end of 2026 (pending GCF review)
Consultant to Support PSI's GCF Accreditation Terms of Reference Location: Remote Duration: 7 days between 8 May and 11 June 2026; with an additional 3 days before end of 2026 (pending GCF review)
What You Can Expect As an Imaging Technician I, your main duty is to produce Personalized Surgical Instruments (PSI) by processing patient medical images, planning surgical case and creating PSI jigs ...
What You Can Expect As an Imaging Technician I, your main duty is to produce Personalized Surgical Instruments (PSI) by processing patient medical images, planning surgical case and creating PSI jigs ...
Consultant to Support PSI's GCF Accreditation Terms of Reference Location: Remote Duration: 7 days between 8 May and 11 June 2026; with an additional 3 days before end of 2026 (pending GCF review)
Consultant to Support PSI's GCF Accreditation Terms of Reference Location: Remote Duration: 7 days between 8 May and 11 June 2026; with an additional 3 days before end of 2026 (pending GCF review)
Product Support Integrator (PSI)
Newark, NJ · On-site +1
Product Support Integrator (PSI) Amentum is seeking an experienced Product Support Integrator (PSI) to support Soldier Lethality. This position may be remote, hybrid or on-site based on the needs of ...
Product Support Integrator (PSI)
Newark, NJ · On-site +1
Product Support Integrator (PSI) Amentum is seeking an experienced Product Support Integrator (PSI) to support Soldier Lethality. This position may be remote, hybrid or on-site based on the needs of ...
Director of Fulfillment
Mississauga, ON · On-site
CA$170K - CA$175K/yr
PSI is recognized as a global expert in pack area automation for warehouse/fulfillment centers, otherwise known as the last 100 feet of the order fulfillment process. We work with clients globally to ...
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Director of Fulfillment
Mississauga, ON · On-site
CA$170K - CA$175K/yr
PSI is recognized as a global expert in pack area automation for warehouse/fulfillment centers, otherwise known as the last 100 feet of the order fulfillment process. We work with clients globally to ...
Field Service Technician
CA$60K - CA$70K/yr
About PSI Engineering PSI Engineering manufactures and integrates automated pack and sortation systems for high volume warehouse and distribution centers who serve the business to consumer (B2C ...
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Field Service Technician
CA$60K - CA$70K/yr
About PSI Engineering PSI Engineering manufactures and integrates automated pack and sortation systems for high volume warehouse and distribution centers who serve the business to consumer (B2C ...
Description Part-Time Bilingual Customer Service Representative (Spanish/English) High PSI Ltd. - Glendale Heights, IL High PSI Ltd. is Northern Illinois' leading industrial cleaning equipment dealer ...
Description Part-Time Bilingual Customer Service Representative (Spanish/English) High PSI Ltd. - Glendale Heights, IL High PSI Ltd. is Northern Illinois' leading industrial cleaning equipment dealer ...
Supply Chain Analyst Demand Planning & PSI
Plano, TX · On-site
$34/hr
Supply Chain Analyst Demand Planning & PSI Location: Plano, TX-75023 Duration: 12 Months Pay Rate: $34/hr/W2 Schedule: Fully onsite Summary: We are seeking a Supply Chain Analyst to support demand ...
Supply Chain Analyst Demand Planning & PSI
Plano, TX · On-site
$34/hr
Supply Chain Analyst Demand Planning & PSI Location: Plano, TX-75023 Duration: 12 Months Pay Rate: $34/hr/W2 Schedule: Fully onsite Summary: We are seeking a Supply Chain Analyst to support demand ...
Controls Engineer
CA$75K - CA$90K/yr
Salary range is $75,000.00-$90,000.00 About PSI Engineering PSI Engineering manufactures and integrates automated pack and sortation systems for high volume warehouse and distribution centers who ...
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Controls Engineer
CA$75K - CA$90K/yr
Salary range is $75,000.00-$90,000.00 About PSI Engineering PSI Engineering manufactures and integrates automated pack and sortation systems for high volume warehouse and distribution centers who ...
Product Support Integrator (PSI)
Newark, NJ · On-site +1
Amentum is seeking an experienced Product Support Integrator (PSI) to support Soldier Lethality. This position may be remote, hybrid or on-site based on the needs of the client and qualifications of ...
Product Support Integrator (PSI)
Newark, NJ · On-site +1
Amentum is seeking an experienced Product Support Integrator (PSI) to support Soldier Lethality. This position may be remote, hybrid or on-site based on the needs of the client and qualifications of ...
Company Description PSI is a leading Contract Research Organization with more than 30 years in the industry offering a perfect balance between stability and innovation to both clients and employees.
Company Description PSI is a leading Contract Research Organization with more than 30 years in the industry offering a perfect balance between stability and innovation to both clients and employees.
Field Service Technician
Columbus, OH · On-site
$70K - $75K/yr
Today, PSI Engineering supports customers across North America and internationally, delivering end-to-end pack line automation solutions from design and manufacturing to installation and ongoing ...
Quick apply
Field Service Technician
Columbus, OH · On-site
$70K - $75K/yr
Today, PSI Engineering supports customers across North America and internationally, delivering end-to-end pack line automation solutions from design and manufacturing to installation and ongoing ...
Company Description PSI is a leading Contract Research Organization with more than 30 years in the industry offering a perfect balance between stability and innovation to both clients and employees.
Company Description PSI is a leading Contract Research Organization with more than 30 years in the industry offering a perfect balance between stability and innovation to both clients and employees.
PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in California, MD. We are recognized as key contributors to our DOD Customer's mission specializing in ...
PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in California, MD. We are recognized as key contributors to our DOD Customer's mission specializing in ...
PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in ...
PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in ...
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Full-time
Posted 5 days ago
Job description
Job Summary:
PSI (Proteam Solutions) is seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This role involves assisting retail store associates with hardware, software, and networking issues while ensuring a positive customer experience through effective troubleshooting and communication.
Responsibilities:
• Serve as the primary support contact for retail store associates experiencing technology-related issues.
• Provide high-quality customer service while managing a high volume of inbound phone calls.
• Utilize effective probing and diagnostic questioning techniques to identify root causes and determine appropriate solutions.
• Guide store personnel through first-level troubleshooting procedures for hardware, software, network, and operational issues.
• Resolve incidents whenever possible or escalate complex issues to Tier 2 technical support teams.
• Diagnose and troubleshoot POS systems, store hardware, software applications, telecommunications equipment, and network connectivity issues.
• Support Apple iOS devices, handheld equipment, tablets, mobile devices, and related applications.
• Investigate system alerts, outages, updates, and service interruptions to provide timely resolutions.
• Take appropriate action during emergency and business-critical situations to minimize operational disruptions.
• Accurately document incidents, troubleshooting activities, resolutions, and escalations within support systems.
• Maintain detailed records that support issue tracking, reporting, and future problem resolution.
• Identify recurring issues and communicate trends to technical analysts and leadership teams.
• Follow established support procedures while ensuring compliance with service standards.
• Provide technical support assistance to corporate associates through email and other communication channels.
• Continuously expand knowledge of store technology systems, hardware, software applications, and operational processes.
• Collaborate with Store Technology Services teams to improve support processes and customer experience.
Qualifications:
Required:
• Minimum of 3 years of experience in a Help Desk, Technical Support, Service Desk, or Customer Support environment.
• Exceptional verbal and written communication skills.
• Strong customer service and interpersonal skills with the ability to build rapport quickly over the phone.
• Experience troubleshooting hardware, software, networking, or POS-related issues.
• Basic understanding of computer hardware, networking concepts, and system configurations.
• Strong analytical and problem-solving skills.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications and Windows operating systems.
• High School Diploma, Trade School Certification, Associate Degree, or equivalent related experience.
• All candidates must include a typing test score of 50 WPM or higher on their resume.
Preferred:
• Experience supporting retail technology environments.
• Knowledge of Apple iOS devices and mobile technologies.
• Experience supporting Point-of-Sale (POS) hardware and software.
• Understanding of telecommunications equipment, wiring, and related services.
• Experience using remote access and remote troubleshooting tools.
Company:
Established in 1992, PSI (Proteam Solutions Inc) has grown from a one man start up to a multi-million dollar IT Consulting, Workforce Solutions and Enterprise Resource Solutions firm providing senior-level consulting and talent management solutions to both the Private and Public Sector. Founded in 1992, the company is headquartered in Columbus, USA, with a team of 11-50 employees. The company is currently Early Stage.
PSI (Proteam Solutions) is seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This role involves assisting retail store associates with hardware, software, and networking issues while ensuring a positive customer experience through effective troubleshooting and communication.
Responsibilities:
• Serve as the primary support contact for retail store associates experiencing technology-related issues.
• Provide high-quality customer service while managing a high volume of inbound phone calls.
• Utilize effective probing and diagnostic questioning techniques to identify root causes and determine appropriate solutions.
• Guide store personnel through first-level troubleshooting procedures for hardware, software, network, and operational issues.
• Resolve incidents whenever possible or escalate complex issues to Tier 2 technical support teams.
• Diagnose and troubleshoot POS systems, store hardware, software applications, telecommunications equipment, and network connectivity issues.
• Support Apple iOS devices, handheld equipment, tablets, mobile devices, and related applications.
• Investigate system alerts, outages, updates, and service interruptions to provide timely resolutions.
• Take appropriate action during emergency and business-critical situations to minimize operational disruptions.
• Accurately document incidents, troubleshooting activities, resolutions, and escalations within support systems.
• Maintain detailed records that support issue tracking, reporting, and future problem resolution.
• Identify recurring issues and communicate trends to technical analysts and leadership teams.
• Follow established support procedures while ensuring compliance with service standards.
• Provide technical support assistance to corporate associates through email and other communication channels.
• Continuously expand knowledge of store technology systems, hardware, software applications, and operational processes.
• Collaborate with Store Technology Services teams to improve support processes and customer experience.
Qualifications:
Required:
• Minimum of 3 years of experience in a Help Desk, Technical Support, Service Desk, or Customer Support environment.
• Exceptional verbal and written communication skills.
• Strong customer service and interpersonal skills with the ability to build rapport quickly over the phone.
• Experience troubleshooting hardware, software, networking, or POS-related issues.
• Basic understanding of computer hardware, networking concepts, and system configurations.
• Strong analytical and problem-solving skills.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications and Windows operating systems.
• High School Diploma, Trade School Certification, Associate Degree, or equivalent related experience.
• All candidates must include a typing test score of 50 WPM or higher on their resume.
Preferred:
• Experience supporting retail technology environments.
• Knowledge of Apple iOS devices and mobile technologies.
• Experience supporting Point-of-Sale (POS) hardware and software.
• Understanding of telecommunications equipment, wiring, and related services.
• Experience using remote access and remote troubleshooting tools.
Company:
Established in 1992, PSI (Proteam Solutions Inc) has grown from a one man start up to a multi-million dollar IT Consulting, Workforce Solutions and Enterprise Resource Solutions firm providing senior-level consulting and talent management solutions to both the Private and Public Sector. Founded in 1992, the company is headquartered in Columbus, USA, with a team of 11-50 employees. The company is currently Early Stage.