35 Oxy Customer Service Representative Jobs Hiring Near You

At OxyChem, our chemistry makes modern life possible, and it is our people who make the difference. We are a safety-first, purpose-driven team committed to innovation, environmental responsibility, and doing things the right way. If you are ready to contribute, elevate your skills, and take ownership of your career, OxyChem offers the opportunity to make a difference every day.

OxyChem, a Berkshire Hathaway company, is a leading producer of essential chemistry with operations in the U.S., Canada and Latin America. OxyChem's products play an essential role in everyday life, supporting critical applications in water treatment, pharmaceuticals, healthcare, manufacturing, automotive, personal hygiene, and residential and commercial construction. OxyChem actively participates in the Occupational Safety and Health Administration Voluntary Protection Program, underscoring our commitment to safety. Headquartered in Dallas, Texas, OxyChem is a top three U.S. manufacturer of polyvinyl chloride, chlor-alkali and chlorinated organic chemicals, and calcium chloride. Visit oxychem.com for more information.

In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities.

Primary Function

This position's primary job function is to lead on site rail car repairs, oversee 3rd party daily operations and to coordinate the maintenance & capital of supply chain assets.

This position will ensure that railcar repairs are timely, effective and efficient, resolve daily 3rd party operating issues, and will ensure our supply chain assets are maintained and have an aligned long-term capital plan. This role works closely with site logistics, demand chain planning, Dallas railcar fleet maintenance and site order scheduling and reports to the Technical Manager.

This position is not eligible for the Alternative Work Schedule.

Essential Functions

Functions that must be performed in order to fulfill Primary Function:

Lead the timely, effective, & efficient resolution for all rail cars requiring site review and site repair.

• Coordinates and oversees on-site rail maintenance provider services to ensure safe, timely, effective and efficient repair of railcars.
• Leads and coordinates the dispensation of railcars that require Dallas review for potential shop, scrap, or site repairs including projects that require modifications such as re-stenciling or end of life cars.
• Serves as focal point for technical resolution with Dallas for car modifications and/or AAR 4-2 submissions.
• Performs OTMA transactions in coordination with Dallas and site logistics.
• Ensures on-site rail maintenance provider workload visibility and schedule is consistent with OxyChem priorities.
• Coordinates on-site rail maintenance provider site support necessary to perform as a best-in-class onsite repair operation.
• Measures on-site rail maintenance provider effectiveness and efficiency and progress toward long-term objectives.
• Requisitions large volume purchase items like gates, wheels, and bolsters.

Oversees 3rd party Operations Focal point for operating issues for Lemont-IMTT, Bay City, and Burns Harbor, Panther, Cal-Chlor Ludington/New Brunswick, barge operating issues.

• Oversee and coordinates changes required of suppliers. Leads projects including those requiring AFE's, MOC's and other supply chain support.
• Coordinates supplier capacity by providing visibility to Oxy volume, obtaining supplier capacities, resolving gaps, and performing annual (or as needed) operational reviews.
• Ensures and/or performs physical inventories requirements at 3rd party locations.
• Monitors and measures supplier performance.
• Approve & code invoices in SAP. Maintain current price sheets on server.
• Facilitates corrective actions for customer complaints (Corrective Action Requests).
• Monthly and Annual budgeting for 3rd party suppliers.

Coordinates routine Maintenance and Capital for supply chain assets:

• Facilitates routine maintenance and capital for Bay City, and New Brunswick and ensures & documents short-term & long-term plans to operate to meet business requirements. Log maintenance approvals for future reference for invoices.
• Coordinates support for barge (Deegan) repairs on site and serves as a liaison between barge operators and site operators.
• Performs fuel log at beginning and end of year as input to final invoicing for Deegan.
• Ensures all operating repairs are coordinated with planning and return to operations are visible.
• Perform annual fixed asset review to ensure a current and accurate Fixed Asset register.

Other:

• Other duties as assigned.
• Actively support plant and corporate HESS safety programs, objectives, and expectations.
• Follows the Ludington Guiding Principles.
• Supports the Food Safety Program and Quality Program. Adheres to FDA requirements.

Education/Certification Requirements

Pre-employment Requirement

• Associates Degree or 10 years comparable work experience.
• Basic computer skills.

Additional Desired Qualifications

• Bachelor's Degree
• Strong mechanical aptitude or maintenance experience associated with railcars, terminal operations, bagging or barge equipment.
• Intermediate proficiency in Microsoft Excel and SAP.
• Successful experiences building supplier relationships.
  

Post-employment Requirement

• Maintain current Transportation Worker Identity Credential (TWIC)
• Some travel required. <5%.

Fraud Statement:

It has come to our attention that various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of OxyChem. Please be aware that these recruiting scams and communications do not originate, nor are they associated with our recruitment process. All OxyChem job postings and offers will require a completed application through our company website.
OxyChem does not charge a fee at any stage of the recruiting process. We will never:
Ask you to pay for applications, interviews, meetings, processing, training or for any other fees
Use recruiting or placement agencies that charge candidates an advance fee of any kind or
Request personal information such as passport and bank account details at an early stage of our recruitment process.
We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.