33 Organic Valley Customer Service Representative Jobs Hiring Near You

Location - High Hybrid 
Thisis a hybrid role, which means that you will have the flexibility to work bothonsite and at a distance. You will collaborate onsite at our Cashton, WI office for 4-8 days per month, and therest of the time you can choose to work remotely or onsite. 
Employee Type - Salaried  
Bonus - This position is eligible for a 3% annual incentive bonus based on cooperative and individual performance.
Safety Sensitive - No
If a company is going to make a difference in today's world, it's going to haveto think differently. At Organic Valley, our philosophy and decisions are basedon the health and welfare of people, animals and the earth.  We're a mission-driven cooperative, owned byfamily farmers, and we've been leaders in organic agriculture from the verybeginning.  Once pioneers of organicagriculture, we're now an established leader.  Organic is all we do.  We aredriven by our mission to promote regional farm diversity and economic stabilityby the means of organic agricultural methods and the sale of certified organicproducts.

Summary of Role
The Community Impact Specialist plays a central role in stewarding CROPP's cooperative giving, community involvement, and employee engagement efforts. This role requires strong financial acumen to ensure resources are invested thoughtfully and aligned with organizational priorities, while helping shape a strategic approach to giving that advances both community impact and cooperative goals. Deeply connected to rural communities and grounded in an understanding of cooperative principles, the Specialist helps bring CROPP's roots and mission to life through local giving, disaster relief, community partnerships, and storytelling that amplifies the impact of our work and strengthens Organic Valley's presence in the communities we serve. In addition, this role supports key employee engagement programs, oversees employee volunteerism, and leads aspects of the new hire onboarding experience, helping employees feel connected to our mission, communities, cooperative heritage, and one another from day one.

Essential Duties and Responsibilities
Cooperative Giving & Community Impact - 50%
oLead and manage CROPP's local giving and community donation efforts, ensuring alignment with cooperative values, strategic priorities, and opportunities to positively represent our brand in the community.
oManage the cooperative's grant, donation, and sponsorship program software, including maintaining accurate partner profiles, transactions, and providing customer service support for all internal and external users.
oServe as the central coordinator for all active sponsorship requests, driving the workflow, tracking progress, and maintaining consistent reporting on program activation and outcomes.
oPartner with Accounting to ensure accurate financial tracking and proper maintenance of legal documentation related to all giving activities.
oCoordinate disaster relief responses, including timely decisionmaking, partner engagement, and clear communication to employees and stakeholders.
oContribute insights and recommendations around giving to inform ongoing strategic decision-making, including identifying opportunities for greater impact and community visibility.
oMaintain oversight of community partnerships, cultivating strong relationships with nonprofit, cooperative, and community organizations that strengthen both impact and positive brand presence.
Community Engagement, Volunteerism & Partnerships - 30%
oDevelop and oversee employee volunteerism initiatives that connect employees to their local communities in meaningful ways while reinforcing CROPP's values in action.
oPartner with internal stakeholders to encourage broad employee participation across locations, roles, and work environments (deskbased and deskfree).
oServe as a connector between employees, community partners, and leadership to strengthen CROPP's presence, relationships, and reputation in local communities.
Amplifying the Message & Storytelling - 10%
oCollaborate with communications partners to amplify stories of giving, community impact, and employee involvement across internal and external-facing channels when appropriate.
oTranslate community engagement and giving efforts into clear, compelling messages that reinforce pride, purpose, and connection among employees.
oEnsure consistent, thoughtful communication around giving initiatives, volunteer opportunities, and community partnerships to strengthen both employee engagement and community perception.
Employee Engagement & Onboarding Support - 10%
oSupport co-op-wide employee engagement programs, partnering with the Employee Engagement & Communications team on initiatives that foster connection and belonging.
oLead and oversee key components of the new hire onboarding experience, ensuring employees feel welcomed, informed, and connected to CROPP's mission and communities.
oContinuously assess and improve onboarding touchpoints to enhance the employee experience and early engagement.

Additional Duties and Responsibilities
Support the implementation of other employee engagement opportunities, cultural programs, social events, and initiatives as needed.
Participate in special projects as needed
Other duties assigned by supervisor.

Knowledge, Skills and Competencies 
Bachelor's degree in communications, nonprofit management, community development, human resources, or a related field preferred.
Experience in community engagement, employee engagement, corporate social responsibility, or related work strongly preferred.
Experience working in or with mission-driven organizations, cooperatives, or nonprofits is a plus.
Strong understanding of community engagement, nonprofit partnerships, corporate/cooperative giving, and the cooperative business model.
Demonstrated financial acumen, with the ability to responsibly manage budgets, evaluate funding opportunities, and steward resources in alignment with organizational priorities and community impact goals.
Experience with grant management or customer relationship management tools preferred.
Experience making thoughtful, values-based decisions that balance strategy, impact, and stewardship of resources.
Excellent written, verbal, interpersonal, and storytelling skills, with the ability to translate impact into meaningful messages.
Proven ability to build relationships and collaborate across teams, locations, employees, leadership, and external community partners.
Strong organizational skills with the ability to manage multiple initiatives simultaneously and move work from planning through execution.
Commitment to inclusivity and engaging employees across diverse roles, locations, and work environments.
Willingness and ability to travel to and participate in a range of community events across the region.
Ability to maintain and work with confidential information.
Ability to work both independently and as part of a team.
Proficiency with Microsoft Suite.
Base salary wage range: 60,798.40 per year - 73,704.80 per year
This salary wage rangeis exclusive of fringe benefits. The compensation package may also includeincentive compensation opportunities in the form of discretionary bonuses. Ifyou are hired at CROPP, your final base salary wage compensation will be determinedbased on factors such as skills, education, and/orexperience. Additionally, we believe in the importance of pay equity andconsider the internal equity of our current team members as a part of any finaloffer. Please keep in mind that entry-level candidates to this role shouldexpect to be at the lower end of the salary wage range and hiring at the maximum of the salary wage rangeis not typical.
Benefits
We believe when our peopleare strong, our mission is strong. Therefore, we offer a comprehensive andholistic Total Rewards package meant to strengthen employees' and theirfamily's total wellbeing. Here are some of the great benefits offered: 

• Comprehensive Health Insurance - Choice of plans for you and your family, including some that can be paired with an HSA (which CROPP contributes to on your behalf)
• Supplemental insurances: we offer accidental insurance, critical illness insurance, and hospital indemnity insurance.
• Time Off - 136 hours in the 1st year of employment prorated by start date. Plus 9 paid holidays, plus one floating holiday to use at will. 
• 6 Weeks Paid Parental Leave - For all gendered partners in childbirth or adoption.
• Vision & Dental Insurance - Free annual eye exam, discounts on glasses/contacts, flexible dental network, adult ortho.
• 401k - We match 100% up to the first 3% of an employee's contribution, and then 50% for 3.1%-5.0% of employee contributions.
• Free services at five local Neighborhood Family Clinics.
• Tuition Reimbursement - Up to 1,500 per year to support continuing higher education.
• Life Insurance - 50,000 policy funded by CROPP for each employee. Supplemental voluntary coverage available for employees, spouses, and children.
• Short-Term & Long-Term Disability/AD&D Insurance - 50,000 of life insurance coverage of 50,000 of AD&D coverage funded by CROPP for each employee.
• Employee Assistance Program - Free and Confidential for employees, spouses, and dependents.
• Free onsite fitness centers available 24/7
• Free biometric screenings (cholesterol, glucose, blood pressure) and health coaching.
• Financial advisors and seminars
• Annual 360 Lifestyle Spending Account 
• Flexible Scheduling
• On-site all-organic cafeterias