70 Octapharma Plasma Customer Service Representative Jobs Hiring Near You

There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a:

• Ensures total operation is compliant with state and federal regulations (e.g. FDA approved
  Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production
  standards and ensure facility compliance.
• Maintains high level of customer service and positive donor experience in line with company
  values and culture.
• Maintains cleanliness of work area to ensure a clean and professional environment.
• Reviews and confirms donor identification and maintains donor confidentiality per Standard
  Operating Procedures.
• Sets up and prepares all equipment and disposable supplies for venipuncture and
  plasmapheresis procedure.
• Labels and ensures each unit and samples are labeled accurately.
• Execute venipunctures and plasma collection, maintaining the highest standards of quality and
  safety.
• Operates the automated plasmapheresis machines, including response and evaluation of all
  machine alarms and alerts, donor adverse events, document exceptions, etc.
• Monitor donor conditions, employing techniques to ensure donor comfort, safety, and the quality
  of plasma product.
• Maintains proper ratio to ensure donor safety and to quality of product.
• Disconnects the donor and handle the disposal of biohazardous waste and contaminated
  equipment, including cleaning spills and following safety protocols.
• Performs daily, weekly, and monthly calibration/maintenance of automated plasmapheresis
  machines and removes and/or replaces equipment from service, if needed.
• Reports all unsafe situations and conditions to management.
• Maintains/stocks adequate inventory and replenish supplies on plasma carts.
• Able to drive training efficiencies to ensure timeliness and compliance.
• Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as
  daily/monthly) on equipment.
• Performs other job-related tasks as assigned.

• High school diploma, or equivalent (GED) required.
• Any specific certification or licensing based on State requirements.
  Minimum three (3) months’ experience in a medical or health care environment or equivalent
  combination of education and experience preferred.
• Must have completed documentation of training appropriate for duties, prior to performing duties
  independently.
• Strong customer service skills required.
  Ability to understand and follow written and verbal protocol required.
• Basic computer knowledge and skills required.
• Able to make accurate and complete documentation.
• Ability to read and interpret documents, such as safety regulations, operating and maintenance
  instructions and procedure manuals required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Ability to function effectively in a fast-paced environment with frequent interruptions.
• Demonstrates consistency and reliability (good attendance, punctual, apply full effort throughout
  shift, flexibility with assigned schedule) required.
• Ability to work daytime and evening hours, weekends, holidays, and extended shifts on a frequent
  basis required.
• Ability to perform venipunctures required.
• Effective communication skills required.
  Do Satisfying Work. Earn Real Rewards and Benefits.

  We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

  • Formal training
  • Outstanding plans for medical, dental, and vision insurance
  • Health savings account (HSA)
  • Flexible spending account (FSA)
  • Tuition Reimbursement
  • Employee assistance program (EAP)
  • Wellness program
  • 401k retirement plan
  • Paid time off
  • Company paid holidays
  • Personal time
  More About Octapharma Plasma Inc.

  With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

  Interested? Learn more online and apply now at:octapharmaplasma.comAnd if you know someone else who’d be a great fit at Octapharma Plasma, Inc., please forward this posting along!INNER SATISFACTION.OUTSTANDING IMPACT.