34 Neogov Configuration Manager Jobs Hiring Near You

Job Summary:
NEOGOV is a company that provides technology solutions for public sector organizations, and they are seeking a Network IT Engineer II to join the Police Department's Information Technology unit. The role focuses on planning, monitoring, and maintaining network infrastructure to ensure optimal performance and availability, while also providing technical support and guidance to team members.
Responsibilities:
• Plans, assesses, and proactively monitors platform and environment to meet performance and availability metrics.
• Plans, coordinates, and ensures firmware and software configurations are in place, and monitors performance of specific areas under primary responsibility by proactively taking preemptive measures to minimize interruptions.
• Documents actions performed to improve skill transfer/knowledge transfer to secondary in support.
• Performs complex diagnostics and troubleshooting in support of designated platforms.
• Excels at test scripts and QA processes resulting in increased percentage of successfully implemented changes.
• Provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure.
• Performs primary and secondary highly technical application or product support within one of the technical support areas of Business Solutions and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; GIS; Network; Security; Unified Communications; and Server, Storage, and Backup.
• Performs work on multiple assignments simultaneously such as configuration, integration, development, testing, and resolution of problems for systems.
• Assesses, troubleshooting, and following established guidelines in the escalation of hardware, software, and networking problems.
• Initiates and/or maintains Incident Reports (IRs) using an on-line incident management system.
• Assists with research, evaluation, and implementation of new technologies and/or packaged software.
• Installs and supports hardware and/or software.
• Prepares and/or updates system documentation.
• Controls changes in system environments to ensure stable and reliable delivery of computer resources.
• Coordinates and mentors staff.
• Develops and analyzes data for problem resolution and strategic planning.
• Implements, maintains, and monitors systems and their related subsystems.
• Participates in projects and/or leads small- to medium-scale projects and activities related to City computer systems, data, and infrastructure.
• Participates in design, programming, installation, and/or implementation of information systems.
• Plans, analyzes, designs, implements, coordinates, and schedules processes, procedures, and strategies for systems that function or communicate across multiple platforms.
• Supports computing processes executed across multiple platforms and/or networks.
• Utilizes monitoring, forecasting, trend analysis, and/or reporting tools.
• Ensures all work is done in alignment with City and IT long-term strategies.
Qualifications:
Required:
• Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor’s Degree in Computer Science or a related field, such as Engineering or Geography.
• Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Network, Security, Server, or Web Support.
• For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and the Federal Bureau of Investigation prior to commencing employment with the City of Mesa.
• Successful completion of a background investigation and polygraph is required.
• Must possess a valid Class D Arizona Driver’s License by hire or promotion date.
• Due to the safety and/or security sensitive nature of the assignment, individuals in this classification shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
• The ideal candidate shall possess a Cisco Certified Network Professional (CCNP) certification or equivalent experience.
Preferred:
• Good (1 - 3 years) project or technical leadership experience is highly desirable and may be required.
• Customer service and teamwork experience is also highly desirable.
• Supervisory experience may be preferred.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.