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National Gypsum
National Gypsum

17 National Gypsum Customer Service Representative Jobs Hiring Near You

National Gypsum

Buyer

Charlotte, NC · On-site

$80.78K - $100.98K/yr

The National Gypsum name - through its Gold Bond ® , ProForm ® and PermaBASE ® product lines - has been synonymous with high-quality, innovative products, and exceptional customer service since ...

National Gypsum

Project Engineer- Electrical

Charlotte, NC · On-site

$96.34K - $120.42K/yr

The National Gypsum name - through its Gold Bond ® , ProForm ® and PermaBASE ® product lines - has been synonymous with high-quality, innovative products, and exceptional customer service since ...

National Gypsum

Process Engineer

Westwego, LA · On-site

$120.42K/yr

The National Gypsum name - through its Gold Bond ® , ProForm ® and PermaBASE ® product lines - has been synonymous with high-quality, innovative products, and exceptional customer service since ...

National Gypsum

Mine Engineer

Fort Dodge, IA · On-site

$96.34K - $120.42K/yr

The National Gypsum name - through its Gold Bond ® , ProForm ® and PermaBASE ® product lines - has been synonymous with high-quality, innovative products, and exceptional customer service since ...

National Gypsum

Structural/Civil Engineer

Charlotte, NC · On-site

$111.74K - $139.68K/yr

The National Gypsum name - through its Gold Bond ® , ProForm ® and PermaBASE ® product lines - has been synonymous with high-quality, innovative products, and exceptional customer service since ...

National Gypsum

Mine Engineer

Fort Dodge, IA

$96.34K - $120.42K/yr

The National Gypsum name - through its Gold Bond, ProForm and PermaBASE product lines - has been synonymous with high-quality, innovative products, and exceptional customer service since 1925. For ...

National Gypsum

Process Engineer

Milton, PA · On-site

$80.78K - $100.98K/yr

The National Gypsum name - through its Gold Bond ® , ProForm ® and PermaBASE ® product lines - has been synonymous with high-quality, innovative products, and exceptional customer service since ...

National Gypsum

Plant Engineer

Phoenix, AZ · On-site

The National Gypsum name - through its Gold Bond ® , ProForm ® and PermaBASE ® product lines - has been synonymous with high-quality, innovative products, and exceptional customer service since ...

National Gypsum

Plant Engineer

Phoenix, AZ · On-site

The National Gypsum name - through its Gold Bond, ProForm and PermaBASE product lines - has been synonymous with high-quality, innovative products, and exceptional customer service since 1925. For ...

National Gypsum

Maintenance Scheduler/Planner

Phoenix, AZ · On-site

$67.58K - $84.48K/yr

The National Gypsum name - through its Gold Bond ® , ProForm ® and PermaBASE ® product lines - has been synonymous with high-quality, innovative products, and exceptional customer service since ...

National Gypsum

Maintenance Scheduler/Planner

Phoenix, AZ · On-site

$67.58K - $84.48K/yr

The National Gypsum name - through its Gold Bond, ProForm and PermaBASE product lines - has been synonymous with high-quality, innovative products, and exceptional customer service since 1925. For ...

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National Gypsum Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at National Gypsum?
What are the most popular categories at National Gypsum?
Infographic showing various Customer Service Representative job openings at National Gypsum in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Buyer

Buyer

National Gypsum

Charlotte, NC • On-site

$80.78K - $100.98K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

National Gypsum rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Summary:
The Buyer will be responsible for the purchasing of raw materials, services, and supplies for the business in alignment with current practices and strategies set forth by the Purchasing Manager and Category Managers. Requires review of inventory across the manufacturing network, works with the business unit to determine which products the business needs, track the order's progress after purchasing it, then ensure this item is received into inventory, and processed for payment. This position will report directly to the Purchasing Manager and some travel may be required. This position is hybrid eligible.
Job Responsibilities (not all inclusive):
  • Strong interpersonal and negotiation skills to work with team members, clients, and suppliers.
  • Assist Category Managers to formulate requests for proposal/quotations/information, bid analysis, tenders, and risk evaluations.
  • An understanding of purchase order software platforms.
  • Good attention to detail to ensure all purchase orders are accurate while overseeing order placement and delivery.
  • Sets the open-to-buy plan to make inventory decisions.
  • Assist the Purchasing Team to conduct market research and competitive analysis to identify opportunities.
  • Meets with manufacturing, demand planning, Integrated Business Planning and other relevant teams to gain feedback and align purchasing activities to manufacturing and sales goals.
  • Prepares daily, weekly, monthly, and quarterly reports to analyze performance and make improvements.
  • Support the procurement team to work with suppliers and plants to resolve any supplier performance issues, including delivery, quality, or customer service.
  • Work with the Logistics Group to maintain cost effective and efficient movement of raw materials and equipment.
  • Coordinate/troubleshoot central purchasing and supply chain issues.
  • Attend supplier meetings.
  • Other duties as assigned.

QUALIFICATIONS:
  • Bachelor's degree in business administration or equivalent education. In lieu of a degree, eight or more years of relevant experience may suffice.
  • Minimum 2 years of procurement or supply chain experience.
  • Certified Purchasing Professional (CPP) or similar qualification a plus
  • Exhibit strong leadership, executive functioning, and problem-solving skills.
  • Experience with Enterprise Resource Planning programs and tools. SAP, PowerBI, and Microsoft Office experience are preferred.
  • A willingness to travel domestically as much as 10% of the time
  • Eligible for hybrid work (the hybrid work schedule is provisional and may be modified, based on business needs)

Competitive Salary, with a general salary range of $80,784 to $100,980, or higher depending on education and experience.
Relocation assistance eligible.
BENEFITS INCLUDE:
  • Competitive salary
  • Comprehensive benefits to include:
    • Medical
    • Dental
    • Vision
    • 401(k) with employer match
    • Retirement Account
    • Parental Leave
    • Fertility Services
    • Adoption Assistance
    • Paid Vacation
    • Paid Holidays
    • Tuition Reimbursement
    • Life Insurance
    • Short-Term and Long-Term Disability
    • Flexible spending accounts
    • Wellness Program with medical premium incentives
  • And more...

-COVID Vaccine Personal Choice Employer
-Interested / Qualified candidates, please apply online
-No phone calls or third-party recruiters, please
-Employment ready applicants only
COMPANY INFORMATION:
National Gypsum Company, headquartered in Charlotte, NC, is the exclusive service provider of reliable, high-performance building products marketed under the Gold Bond®, ProForm® and PermaBASE® brands. The National Gypsum name - through its Gold Bond®, ProForm® and PermaBASE® product lines - has been synonymous with high-quality, innovative products, and exceptional customer service since 1925.
For decades, we have saved our customers time and money by providing the industry's best, most reliable building products, resources and services. We are Building Products for a Better Future® one project at a time.
National Gypsum Company operates as a family of companies working together toward a common goal with collaboration and open communication. Our corporate entities include: NG Corporate, LLC; National Gypsum Services Company; Gold Bond Building Products, LLC; Gold Bond Canada, LLC; ProForm Finishing Products, LLC; PermaBASE Building Products, LLC; and Unifix Inc.
Hiring Entity: NATIONAL GYPSUM SERVICES COMPANY
The above information on this description has been designated to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of an associate assigned to this position. The company enforces a tobacco-free policy at all its locations.
All National Gypsum Company and corporate affiliate companies, including: NG Corporate, LLC, National Gypsum Services Company, Gold Bond Building Products, LLC, Gold Bond Canada, LLC, ProForm Finishing Products, LLC, PermaBASE Building Products, LLC and Unifix Inc, are Equal Opportunity Employers. Please visit www.nationalgypsum.com to view all of our exciting employment opportunities. Employment contingent upon successful completion of background investigation. Pre-employment drug screening is required. All companies participate in E-Verify. E-Verify is an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. www.dhs.gov/e-verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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