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60 National Grid Field Service Representative Jobs Hiring Near You

National Grid

Analyst, Gas Field Operations

Hicksville, NY · On-site

$96K - $112K/yr

About us National Grid is hiring an Analyst, Gas Field Operations for our DNY Gas Controls & Compliance department in Hicksville, NY. Role will be 100% onsite. Every day we deliver safe and secure ...

National Grid

Supervisor, Customer Contact

Brooklyn, NY · Hybrid

$85K - $99K/yr

About us National Grid is hiring a Supervisor for our Customer Contact department in Brooklyn, NY ... Key Accountabilities * Assist with recruiting and on-boarding of new customer service team members.

National Grid

Supervisor, Customer Contact

Brooklyn, NY · On-site

$85K - $99K/yr

About us National Grid is hiring a Supervisor for our Customer Contact department in Brooklyn, NY ... Key Accountabilities * Assist with recruiting and on-boarding of new customer service team members.

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National Grid Jobs Information

What is it like to work at National Grid?

National Grid is a company that prioritizes safety, innovation, and customer satisfaction, fostering a culture that values collaboration and continuous improvement. As a leading energy company, National Grid employs a diverse range of professionals, from engineers and technicians to customer service representatives, working together to deliver electricity and gas to millions of customers across the UK and US. Working at National Grid may appeal to those interested in a challenging and dynamic career in the energy sector, with opportunities for professional development and contributing to a critical infrastructure that supports communities and economies.

What makes National Grid an attractive place to work?

National Grid is a leading energy company that plays a critical role in the UK and US energy systems, with a strong reputation for reliability and innovation. The company offers a dynamic work environment that values collaboration, diversity, and employee development, with opportunities to work on high-profile projects and contribute to the transition to a low-carbon economy. Joining National Grid provides a chance to be part of a global organization with a strong commitment to safety, sustainability, and customer service, offering a range of career paths and opportunities for growth and professional development.

Do workers at National Grid get paid breaks?

Sometimes. Only some people get paid breaks.
34% of people say they don’t get paid breaks.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Does National Grid pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 41 people who took the Breakroom Quiz between July 2025 and June 2026.

At National Grid, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
37% of people say they have to use vacation days when they’re out sick.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from National Grid affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 39 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get paid time off at National Grid?

Most people get paid time off work.
88% of people say they get paid time off.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 41% of people with changing schedules find out their shifts one week or less ahead of time.
  • 19% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 33% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 27 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers at National Grid worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and June 2026.

Do National Grid workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
46% report that they don’t have enough control over which shifts they work.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it for National Grid workers to change shifts?

Some people find it hard to change shifts.
56% of people report that it’s hard to change shifts if they need to.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at National Grid?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and June 2026.

Do National Grid managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at National Grid spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at National Grid?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 41 people who took the Breakroom Quiz between July 2025 and June 2026.

Is working at National Grid good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
78% of people who care for a child or other relative report this is a good place to work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at National Grid feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at National Grid get to take their breaks without interruption?

Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 38 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at National Grid?

Some people feel stressed here.
62% of people say they often feel stressed at work.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at National Grid enjoy their jobs?

Most people enjoy their job.
87% of people report they enjoy their job.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at National Grid recommend working with their team?

Most people recommend working with their team.
73% of people report that they would recommend working with their immediate team to a friend.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get enough training when they start at National Grid?

Most people got enough training when they started.
74% of people report they got enough training when they started working here.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get support to advance at National Grid?

Most people are given support to advance their career here.
In the last year, 74% of people report being given support to advance their career here.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people think National Grid’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and June 2026.

Do workers feel well informed about how National Grid is doing?

Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and June 2026.

What other companies are hiring for Field Service Representative jobs?

What are the most popular jobs at National Grid?

What are the most popular categories at National Grid?

Consumer Representative A (Commercial Connections)

National Grid

Buffalo, NY • On-site

$39.62/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 21 hours ago

National Grid rating

8.5

Company rating: 8.5 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

18th of 53 rated energy and utility

Job description

Job Responsibilities:

We are presently seeking 2 Consumer Representative A's (Commercial Connections) for openings in Buffalo. In addition to a starting wage of $39.62 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. Under general supervision in the Electric Connections department, to develop knowledge of, become familiar with, and assist in: the fulfilment of customer applications for new and upgraded electric service requests, general inquiries and special service requests in accordance with the Company's tariff, the active management of customer requests throughout the Company's end-to-end electric service delivery process in a manner that will need or exceed customer expectations.

As proficiency progressively increases, perform duties such as:

  • Act as the customer or trade ally's primary point of contact for assigned customer requests
  • Respond timely and effectively to customers, trade allies and other business units to resolve issues and ensure actions and orders are fulfilled and delivered against service level agreements
  • Actively monitor and maintain work queues and review customer documentation for completeness, in accordance with Company and Department policies, procedures and service level agreements
  • Determine applicable tariff rules for assessing customer rates and cost responsibility; prepare flat rate Contribution in Aid of Construction ("CIAC") estimates and reconciliations
  • Coordinate and deliver electric service request agreements, tariff forms and associated non-utility billing estimate quotations and reconciliation invoices
  • Effectively communicate Company expectations, included but not limited to customer submittal requirements, easement requirements, construction payment responsibilities and estimated design, engineering and construction schedule timeframes
  • Comply with all Company, Function, and Departmental Policies and Procedures

Job Qualifications:

  • Degree in business, management, engineering, project management, technology or other related discipline; or at least 2 years of experience in customer support role (electrical distribution customer, design, project management construction roles preferred)
  • High School Diploma or equivalent required
  • Acceptable working knowledge of elements of polyphase electrical theory. The Company may require that the applicant demonstrate (via testing) that the employee does, in fact, possess the required level of knowledge
  • Ability to effectively communicate in writing and verbally below groups
  • Must maintain strong organizational skills and ability to track and maintain multiple tasks, determine priorities, follow procedures, and meet deadlines
  • Ability to take personal responsibility for correcting problems promptly
  • May be required to provide and use personal transportation subject to reimbursement on a milage basis, in which case the employee will be required to furnish evidence of automobile insurance coverage deemed satisfactory by the Company, and meet all Company requirements for driving at work.

$39.62/hr

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union.  Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring.  For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

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