... written and verbal communication skills with the ability to move fluidly between technical ... Experience with MuleSoft Anypoint Platform or comparable Integration Platform as a Service (iPaaS ...
1 Mulesoft Technical Writer Jobs Hiring Near You
... written and verbal communication skills with the ability to move fluidly between technical ... Experience with MuleSoft Anypoint Platform or comparable Integration Platform as a Service (iPaaS ...
MuleSoft Jobs Information
What are the key skills and qualifications needed to thrive as a Technical Writer, and why are they important?
To thrive as a Technical Writer, you need strong writing, editing, and research skills, often supported by a degree in English, communications, or a related field. Familiarity with documentation tools such as Microsoft Word, Adobe FrameMaker, MadCap Flare, and content management systems is typically required. Attention to detail, the ability to simplify complex information, and effective collaboration are crucial soft skills for this role. These competencies ensure the creation of clear, accurate, and user-friendly documentation that supports product usability and end-user satisfaction.
How does a Technical Writer typically collaborate with subject matter experts (SMEs) during documentation projects?
Technical Writers frequently work closely with subject matter experts to gather accurate information and clarify complex concepts. This collaboration often involves conducting interviews, attending product demos, and reviewing drafts together to ensure technical accuracy and clarity. Building a strong rapport with SMEs is essential, as it helps streamline the review process and results in higher-quality documentation. Effective communication and a proactive approach are key to overcoming challenges such as limited SME availability or evolving product features.
What does a Technical Writer do?
A Technical Writer creates clear, concise documentation to help users understand complex information, such as instruction manuals, user guides, online help systems, and technical reports. They work closely with subject matter experts, engineers, or product managers to gather information and translate it into easy-to-understand language. Technical Writers ensure that documentation is accurate, well-organized, and tailored to the intended audience, whether they are end-users, technicians, or business professionals.
Is technical writing replaced by AI?
Technical writing as a profession involves creating clear, accurate documentation that often requires understanding complex concepts and tailoring content to specific audiences. While AI tools can assist with tasks like drafting or editing, they do not fully replace the critical thinking, expertise, and contextual judgment that technical writers provide. Human oversight remains essential for producing high-quality, reliable documentation.
What is the difference between Technical Writer vs Technical Editor?
| Aspect | Technical Writer | Technical Editor |
|---|---|---|
| Primary Role | Creates and develops technical documentation, manuals, and guides. | Reviews, revises, and ensures clarity and accuracy of technical content. |
| Skills & Certifications | Strong writing, communication, and technical knowledge; certifications like STC are common. | Editing skills, attention to detail, and technical understanding; often holds editing certifications. |
| Work Environment | Collaborates with engineers, product teams, and subject matter experts. | Works closely with writers and subject matter experts to refine content. |
| Industry Usage | Used across tech, manufacturing, software, and engineering sectors. | Commonly employed in publishing, software, and technical fields for quality control. |
While both roles require technical knowledge and strong communication skills, Technical Writers focus on creating content, whereas Technical Editors concentrate on reviewing and improving existing documentation. Both roles are essential for producing clear, accurate technical materials in various industries.
What other companies are hiring for Technical Writer jobs?
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Job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
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About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role:
MuleSoft, the industry-leading integration, API management, and agent management platform, empowers enterprises globally to unlock data and accelerate innovation. With Agentforce woven into every layer of our platform, our product managers build intelligent systems that shape how modern enterprises connect applications, expose and govern APIs, and exchange transactions with their trading partner ecosystems. We are looking for a Product Manager to own the vision, strategy, and end-to-end execution of our Integration, API Management, and Business-to-Business (B2B) Electronic Data Interchange (EDI) product portfolio - serving as the connective tissue between engineering, customers, partners, and go-to-market teams.
This role is based in US or Canada.
Responsibilities:
Own the innovation roadmap for core application integration, API Management, and B2B/EDI - balancing near-term customer needs with long-term platform bets including AI-assisted integration, agentic patterns, and emerging protocols - and partner with Engineering, Design, and Architecture to ship high-quality releases on a predictable cadence.
Run structured discovery with enterprise customers and prospects to understand their integration landscape and pain points, act as a trusted advisor on existing platform capabilities, and build a standing customer council to convert insight into roadmap conviction.
Partner with Solution Engineering, Professional Services, and Customer Support to improve deal conversion, drive successful implementations, and own end-to-end enablement strategy across Sales, partners, and the field.
Drive the full product lifecycle from discovery through general availability (GA) and adoption, defining and instrumenting key performance indicators (KPIs) for every major initiative and communicating trade-offs clearly to leadership and the field.
Required Qualifications:
3+ years of product management experience for developer, enterprise, or platform products, or an equivalent combination of product management and deep technical roles such as integration architect or solution architect, with a proven track record of shipping products that customers adopt and pay for.
Solid experience across integration patterns including application integration, event-driven architecture, data transformation, and full lifecycle API Management (design, publish, govern, monitor, retire) covering REST, GraphQL, and API security standards such as OAuth 2.0.
Hands-on experience with B2B integration standards including EDI X12 and/or EDIFACT, AS2/SFTP transport, and trading partner onboarding.
Excellent written and verbal communication skills with the ability to move fluidly between technical discussions with engineers and high-level conversations with business executives, backed by a data-driven approach to defining KPIs and product priorities.
Preferred Qualifications:
Experience with MuleSoft Anypoint Platform or comparable Integration Platform as a Service (iPaaS) and API management platforms such as Boomi, Workato, Apigee, or Kong.
Familiarity with AI-era integration including large language model (LLM)-assisted integration, agentic workflows, and how these reshape classic iPaaS.
Experience with hyperscaler integration services and competitive positioning against native cloud alternatives.
Exposure to regulated-industry B2B integration use cases in healthcare, supply chain management, or financial transactions.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.For Ontario-based roles, the base salary hiring range for this position is CAD 130,300 to CAD 179,200 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.This posting is to fill a vacancy on our team, unless otherwise noted.
About MuleSoft
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Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2006