Mondo
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60 Mondo Operations Lead Jobs Hiring Near You

Investigate anomalies in lead volume, conversion rates, or pipeline values and escalate or resolve root causes in collaboration with Revenue Operations and Marketing Ops * Define and enforce data ...

VP, Creator

Manhattan, NY · Remote

$75 - $80/hr

... relationships, lead a global team, and drive innovation across the business. This person should be equally comfortable leading executive conversations, managing operational complexity, and ...

Partner cross-functionally with Sales, Finance, HR, Audit, and IT to align on plan design, system capabilities, and operational timelines. * Lead, coach, and develop a growing team of 3-4 ...

Lead multiple functions across Account Management, Scaled Support, Operations, Technical Account Management/Solutions, and Yield Management. * Manage and empower directors and managers, ensuring ...

Sr Backend Engineer

Denver, CO · Remote

$185K - $230K/yr

Job Title: Sr Technical Lead (AI Systems) Location: Remote Location Type: Remote Start Date ... They are seeking a Senior DevOps / Infrastructure Engineer to strengthen the cloud, security, and ...

Lead the strategic direction of an enterprise Judicial software portfolio by partnering with court ... Strong Judicial or Court Management domain experience with knowledge of court operations, workflows ...

Principal Software Engineer / Lead (.NET) Location-Type: Hybrid - Windsor, CT (4 days onsite per ... Partner with infrastructure, security, platform, and operations teams to advance CI/CD ...

Epic Cheers PM

Charlotte, NC · Remote

$75 - $110/hr

Project Lead II Location-Type: Remote (must be available for 7:00 AM EST meetings) Start Date: ASAP ... Experience in healthcare IT environments with the ability to navigate clinical and operational ...

Lead project management activities for technology transformation, migration, enhancement, and operational initiatives. * Serve as Scrum Master for Agile teams, facilitating ceremonies and driving ...

OpenSearch SRE

Newtown Square, PA · Remote

$70 - $80/hr

Lead incident response, root cause analysis, and post-incident remediation * Handle platform ... Automate testing, deployment, scaling, recovery, and operational workflows * Build and maintain CI ...

Radiology PM

Charleston, SC · Remote

$75 - $100/hr

... and operational readiness across a high-volume project portfolio. Job Summary Lead the full project lifecycle, from initiation and planning through execution, monitoring, and closure, for high ...

Salesforce Platform Architect

Manhattan, NY · Remote

$70.75 - $87.50/hr

You will will serve as the bridge between business and operations, ensuring the platform provides a ... Lead the cleanup, optimization, and ongoing management of our Sales Cloud instance to make it ...

Seeking an Advocacy Marketing Manager to lead the redesign, rebrand, and launch of a customer ... Partner with creative, web, analytics, legal, compliance, operations, and business stakeholders to ...

Seeking a Staff Software Engineer to lead the design, development, and evolution of scalable enterprise software systems that support critical business operations. This role serves as a senior ...

Not eligible for visa sponsorship This role partners with People Operations and cross-functional teams to lead automation, compliance, and project delivery across global HR operations, enabling ...

Lead end-to-end webinar management, including speaker coordination, content planning, promotion, and post-event analysis * Support marketing operations by assisting with purchase order creation ...

Showing results 41-60

Manager IT Ops and End User Support

Mondo

Santa Monica, CA • On-site

$200K - $225K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago


Job description

Apply now: Manager, IT Operations & End User Support, location is Onsite (Santa Monica, CA). The start date is ASAP for this permanent position.

Job Title: Manager, IT Operations & End User Support Location-Type: Onsite (Santa Monica, CA) Start Date Is: ASAP Duration: Permanent Compensation Range: $200,000 – $225,000 annually Benefits: Eligible for Health, Dental, Vision, 401K, PTO Must be authorized to work in the U.S. This position is not eligible for sponsorship .

Job Description:

Our client is seeking a hands-on Manager, IT Operations & End User Support to lead end-user support operations while remaining actively involved in technical troubleshooting and service delivery. This individual will oversee the IT support team, optimize ticket management processes, support identity and endpoint management, and ensure exceptional technology experiences for internal business users across multiple office locations.

Day-to-Day Responsibilities:

  • Manage and optimize the Zendesk ticketing platform, ensuring ticket queues are actively triaged and resolved.
  • Serve as the Tier 2 escalation point for complex technical issues.
  • Lead and mentor a growing end-user support team while remaining hands-on technically.
  • Administer Microsoft 365, Azure, Intune, and Okta environments.
  • Manage user provisioning, permissions, and identity access management.
  • Support Windows and macOS environments across multiple office locations.
  • Troubleshoot hardware, software, networking, and endpoint issues.
  • Develop and enforce endpoint management policies through Intune.
  • Support internal business users including executive leadership, finance, legal, accounting, and investment teams.
  • Partner with infrastructure and security teams to improve operational efficiency.
  • Drive continuous improvements to IT service delivery and user satisfaction.

Minimum Requirements:

  • 6–8 years of IT support or IT operations experience.
  • 1–2 years of people management experience while remaining hands-on technically.
  • Private Equity / Venture Capital industry experience or Law firm IT support experience.
  • Experience managing enterprise end-user support for 200 users.
  • Experience supporting multiple office locations (national or global).
  • Strong experience with:
    • Zendesk
    • Microsoft 365
    • Azure
    • Intune
    • Okta / Identity & Access Management
  • Experience supporting both Windows and macOS environments.
  • Basic networking troubleshooting experience.
  • Strong organizational and prioritization skills.
  • Excellent communication and customer service abilities.

Preferred Qualifications:

  • ITIL certification or ITIL service management experience.
  • CrowdStrike administration/support.
  • IT infrastructure support experience.
  • Strong networking background.
  • Experience supporting AI platforms or AI-focused users (e.g., Claude, ChatGPT, Microsoft Copilot).
  • Computer Science degree.