Customer Success Manager
$75K - $85K/yr
Who you are Metropolis is seeking an Customer Success Manager (internally known as Senior Operations Manager) to serve as the primary relationship manager for key airline clients and vendor partners ...
60 Metropolis Facility Manager Jobs Hiring Near You
Customer Success Manager
$75K - $85K/yr
Who you are Metropolis is seeking an Customer Success Manager (internally known as Senior Operations Manager) to serve as the primary relationship manager for key airline clients and vendor partners ...
Mobility Specialist - Villatel
Orlando, FL ยท On-site
$18/hr
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Mobility Specialist - Villatel
Orlando, FL ยท On-site
$18/hr
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Mobility Specialist
Hickory, NC ยท On-site
$15/hr
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Mobility Specialist
Hickory, NC ยท On-site
$15/hr
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Mobility Specialist - Children's Museum Houston
Houston, TX ยท On-site
$16.25 - $21/hr
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Mobility Specialist - Children's Museum Houston
Houston, TX ยท On-site
$16.25 - $21/hr
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Mobility Specialist
Columbia, SC ยท On-site
$17 - $19/hr
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Mobility Specialist
Columbia, SC ยท On-site
$17 - $19/hr
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Mobility Specialist - Holiday Inn Universal
Orlando, FL ยท On-site
$18/hr
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Mobility Specialist - Holiday Inn Universal
Orlando, FL ยท On-site
$18/hr
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Mobility Specialist Driver
Nashville, TN ยท On-site
$19/hr
Mobility Specialists Drivers also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities.
Mobility Specialist Driver
Nashville, TN ยท On-site
$19/hr
Mobility Specialists Drivers also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities.
Mobility Specialist
Miami, FL ยท On-site
$15/hr
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
New
Mobility Specialist
Miami, FL ยท On-site
$15/hr
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
New
Attendant - Driving
Worcester, MA ยท On-site
$18/hr
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We ... the Facility Manager. * Communicate debris, water, oil spills and etc. to garage office.
New
Attendant - Driving
Worcester, MA ยท On-site
$18/hr
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We ... the Facility Manager. * Communicate debris, water, oil spills and etc. to garage office.
New
Mobility Specialist Driver
Charlotte, NC ยท On-site
$17 - $21/hr
Mobility Specialists Drivers also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities.
Mobility Specialist Driver
Charlotte, NC ยท On-site
$17 - $21/hr
Mobility Specialists Drivers also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities.
PM Mobility Specialist
Nashville, TN ยท On-site
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
PM Mobility Specialist
Nashville, TN ยท On-site
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Mobility Specialist
Honolulu, HI ยท On-site
$17 - $18/hr
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Mobility Specialist
Honolulu, HI ยท On-site
$17 - $18/hr
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Attendant - Driving
Chicago, IL ยท On-site
$20.25/hr
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We ... the Facility Manager. * Communicate debris, water, oil spills and etc. to garage office.
Attendant - Driving
Chicago, IL ยท On-site
$20.25/hr
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We ... the Facility Manager. * Communicate debris, water, oil spills and etc. to garage office.
Attendant - Driving
Baltimore, MD ยท On-site
$15 - $18/hr
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We ... the Facility Manager. * Communicate debris, water, oil spills and etc. to garage office.
Attendant - Driving
Baltimore, MD ยท On-site
$15 - $18/hr
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We ... the Facility Manager. * Communicate debris, water, oil spills and etc. to garage office.
Attendant - Driving
Washington, DC ยท On-site
$18.50/hr
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We ... the Facility Manager. * Communicate debris, water, oil spills and etc. to garage office.
Attendant - Driving
Washington, DC ยท On-site
$18.50/hr
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We ... the Facility Manager. * Communicate debris, water, oil spills and etc. to garage office.
Attendant - Driving
Houston, TX ยท On-site
$15/hr
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We ... the Facility Manager. * Communicate debris, water, oil spills and etc. to garage office.
Attendant - Driving
Houston, TX ยท On-site
$15/hr
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We ... the Facility Manager. * Communicate debris, water, oil spills and etc. to garage office.
Doorperson (driving) USA
Half Moon Bay, CA ยท On-site
$18.75 - $24.50/hr
If necessary, direct the Guest to the Facility Manager for further assistance. * Report any known ... corporate office. This document does not create any employment contract, implied or otherwise ...
Doorperson (driving) USA
Half Moon Bay, CA ยท On-site
$18.75 - $24.50/hr
If necessary, direct the Guest to the Facility Manager for further assistance. * Report any known ... corporate office. This document does not create any employment contract, implied or otherwise ...
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we ...
Mobility Specialist Driver
Hickory, NC ยท On-site
$15/hr
Mobility Specialists Drivers also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities.
Mobility Specialist Driver
Hickory, NC ยท On-site
$15/hr
Mobility Specialists Drivers also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities.
Attendant Driving
Manhattan, NY ยท On-site
$17/hr
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We ... the Facility Manager. * Communicate debris, water, oil spills and etc. to garage office.
Attendant Driving
Manhattan, NY ยท On-site
$17/hr
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We ... the Facility Manager. * Communicate debris, water, oil spills and etc. to garage office.
Metropolis Corp Jobs Information
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Customer Success Manager
Remote
Metropolis Corp
$75K - $85K/yr
Other
Medical, Life, Retirement
Re-posted 29 days ago
Job description
Who we are
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy - a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.
Who you are
Metropolis is seeking an Customer Success Manager (internally known as Senior Operations Manager) to serve as the primary relationship manager for key airline clients and vendor partners within our Bags, Inc. line of business. In this role, you will blend operational oversight with strategic account management to ensure seamless baggage repatriation and optimize our vendor courier network. Reporting directly to the Vice President, Baggage Logistics, you will leverage data and technology, including AI, to drive operational efficiency, navigate high-value client escalations, and deliver outstanding partner satisfaction.
What you'll do
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $75,000.00 USD to $85,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-KD1 #LI-remote
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy - a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.
Who you are
Metropolis is seeking an Customer Success Manager (internally known as Senior Operations Manager) to serve as the primary relationship manager for key airline clients and vendor partners within our Bags, Inc. line of business. In this role, you will blend operational oversight with strategic account management to ensure seamless baggage repatriation and optimize our vendor courier network. Reporting directly to the Vice President, Baggage Logistics, you will leverage data and technology, including AI, to drive operational efficiency, navigate high-value client escalations, and deliver outstanding partner satisfaction.
What you'll do
- Serve as the key point of contact and customer success manager for assigned airline clients and vendor couriers within the Bags, Inc. logistics line of business
- Develop and maintain strong, positive relationships with client representatives, proactively anticipating their needs and building long-term trust
- Lead the creation and presentation of quarterly business reviews (QBRs) and other regular performance reports to airline clients, translating complex data sets into actionable insights
- Oversee the day-to-day operations of vendor couriers, ensuring adherence to rigorous performance standards and service level agreements (SLAs)
- Communicate effectively with employees and clients to ensure fulfillment of performance requirements
- Seek and implement opportunities to leverage AI and other technologies to streamline workflows, improve operational costs, and enhance the customer experience, such as improving ETA delivery windows
- Partner with Product and Engineering teams to advocate for operational efficiencies and client-requested features
- Navigate complex escalations from high-value clients while handling multiple priorities simultaneously
- 5+ years of professional Customer Success Manager experience, ideally in the hospitality or airline industry
- Proven experience in relationship management and presentation creation for high-level audiences
- Demonstrated experience or strong familiarity with data analytics and leveraging AI to drive efficiencies in logistics or account management
- Excellent oral and written communication skills
- Ability to communicate effectively with employees and clients to ensure fulfillment of performance requirements
- Ability to maintain positive relationships with client representatives
- Experience handling multiple priorities simultaneously
- Proficiency with operational tracking systems
- Experience leveraging AI tools to transform static workflows into responsive, high-output processes
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $75,000.00 USD to $85,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-KD1 #LI-remote
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.