6 Metabase Customer Support Specialist Jobs Hiring Near You

About Metabase
Metabase is the leading open-source business intelligence and embedded analytics platform - trusted by tens of thousands of organizations to put data in the hands of everyone, not just analysts. From no-code dashboards to white-labeled in-app analytics powered by our React SDK, we help teams move faster by making data genuinely accessible. We're a remote-first company that cares deeply about craft, clarity, and building tools people actually love to use.
The Role
We're looking for a Product Marketer to help tell the story of what Metabase does and why it matters. You'll work at the intersection of product, sales, and marketing - translating complex capabilities into crisp, compelling narratives that resonate with data teams, developers, and business users alike. This is a high-ownership role with real creative latitude and close collaboration with product and go-to-market teams.
What You'll Do

• Own positioning and messaging for one or more product areas (e.g., embedded analytics, self-serve BI, AI features, enterprise/cloud)
• Drive product launch strategy for new features and releases, coordinating across product, engineering, design, sales, and customer success
• Build and maintain sales enablement materials - battlecards, pitch decks, one-pagers, and objection handling guides
• Conduct ongoing competitive research and maintain a sharp understanding of the BI and analytics landscape
• Partner with content and demand gen on campaigns, SEO narratives, and thought leadership that drives pipeline
• Conduct customer and prospect interviews to surface insights that sharpen positioning and inform roadmap
• Represent the customer voice internally - synthesizing insights from win/loss analysis, interviews, and community feedback to influence product and marketing strategy
• Support category-level storytelling at industry events

What We're Looking For

• Experience in product marketing in B2B SaaS; analytics, data tooling, or developer tools experience is a strong plus
• Exceptional writer - you can take a dense technical concept and make it land for a non-technical audience without losing accuracy
• Comfortable working with data: you've used tools like Metabase and can speak credibly to data workflows
• Proven track record of launching products or features end-to-end
• Strong cross-functional collaborator who thrives in a fast-moving, async-friendly environment
• Bonus: experience marketing to both technical buyers (data engineers, developers) and business buyers (ops, finance, product)
• Bonus: experience working across multiple GTM motions (product-led, sales-assisted, enterprise) and buyer personas

Compensation
The US base salary range for this role is $150K-$225K annually, plus equity and benefits.
Compensation is determined by role, level, location, and individual qualifications, including skills, experience, and scope of responsibility. Pay may vary by geographic location and other job-related factors.
Benefits
We offer meaningful equity and a comprehensive US benefits package, including fully employer-covered medical, dental, and vision insurance (with 75% coverage for dependents), a 401(k) with employer match available to enroll after the first 30 days, flexible and unlimited paid time off including sick time, and an asynchronous, remote-first environment.
What it's like to work at Metabase
We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.
For U.S. applicants: Metabase participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.