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MasterBrand Cabinets
MasterBrand Cabinets

62 Masterbrand Cabinets Customer Service Representative Jobs Hiring Near You

MasterBrand, Inc.

$60 - $80/hr

MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on ... our customers. We are the #1 manufacturer of residential cabinets in North America, and our ...

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MasterBrand Cabinets

OTR Driver - Bertch Cabinets

Waterloo, IA · On-site

$1.3K - $1.7K/wk

O.T. regulations and customer service. SCB/Bertch drivers assist with unloading customer's orders ... MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on ...

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MasterBrand Cabinets Jobs Information

Do workers at MasterBrand Cabinets get paid breaks?

Sometimes. Only some people get paid breaks.
36% of people say they don’t get paid breaks.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.

Does MasterBrand Cabinets pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
68% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 37 people who took the Breakroom Quiz between July 2025 and July 2026.

At MasterBrand Cabinets, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
59% of people say they have to use vacation days when they’re out sick.
Based on data from 37 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from MasterBrand Cabinets affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at MasterBrand Cabinets?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 90% of people with changing schedules find out their shifts one week or less ahead of time.
  • 5% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 20 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at MasterBrand Cabinets worry about hours?

Some people worry about getting enough hours.
36% of people report they worry about getting enough hours.
Based on data from 67 people who took the Breakroom Quiz between November 2024 and June 2026.

Do MasterBrand Cabinets workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
48% report that they don’t have enough control over which shifts they work.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it for MasterBrand Cabinets workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at MasterBrand Cabinets?

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

Do MasterBrand Cabinets managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 64 people who took the Breakroom Quiz between November 2024 and June 2026.

Do jobs at MasterBrand Cabinets spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to take sick days at MasterBrand Cabinets?

Some people find it hard to take sick days.
38% of people report that it’s hard to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

Is working at MasterBrand Cabinets good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
44% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at MasterBrand Cabinets feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
37% of people say they’re not treated with respect by their managers.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at MasterBrand Cabinets get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at MasterBrand Cabinets?

Most people feel stressed here.
89% of people say they often feel stressed at work.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at MasterBrand Cabinets enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at MasterBrand Cabinets recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at MasterBrand Cabinets?

Some people didn’t get enough training when they started.
49% of people report they didn’t get enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at MasterBrand Cabinets?

Only some people are given support to advance their career here.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think MasterBrand Cabinets’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how MasterBrand Cabinets is doing?

Only some people feel well informed about how the company is doing.
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Masterbrand Cabinets?

What are the most popular categories at Masterbrand Cabinets?

Infographic showing various Customer Service Representative job openings at Masterbrand Cabinets in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, and 4% Remote job distribution.

Customer Service Representative

MasterBrand Cabinets

Waterloo, IA • On-site

$15.75 - $21.50/hr

Other

Re-posted 14 days ago

MasterBrand Cabinets rating

6.7

Company rating: 6.7 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

32nd of 52 rated furniture manufacturers

Job description

Customer Service Representative

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.

The Customer Service Representative (CSR) is an individual contributor role responsible for going above and beyond to create a premium experience while interacting with both internal and external customers. Responsibilities include but are not limited to processing orders and answering customer calls. The CSR is the main contact for information to the customers. Provides support to the sales team by answering questions and troubleshooting.

Organizational Relationship This role reports directly to the Customer Service Supervisor.

Accountabilities

  • Serves as key interface to MasterBrand customers in responding to customer inquiries including but not limited to: order status, detailed product specs, product information, claims/returns, order processing, account status, and sales programs
  • Effectively communicates with customers, team, sales, and management
  • Assesses customer-related problems or issues to develop and implement appropriate resolution including identifying how to prevent issues in the future
  • Responds to consumer and customer inquiries with due diligence
  • Responds promptly to customer requests and investigate/research requests for no charge replacement items
  • Interacts appropriately with all MasterBrand departments to resolve issues
  • Shows proficiency and high level of expertise with all business systems as they pertain to the organization
  • Maintains knowledge of new products and product changes
  • Maintains customer account information process and procedure documentation
  • Perform other duties as assigned at management's discretion

Qualifications

  • High school diploma or GED equivalent is minimally required
  • Strong service mentality – dedicated to satisfying the customer
  • Strong oral and written communication skills
  • Attention to detail
  • Accurate keying & documentation
  • Ability to meet deadlines in a fast-paced environment
  • Solid organizational skills with the ability to manage multiple tasks at once
  • Exceptional math skills (specifically fractions)
  • Product knowledge
  • Order entry and computer skills – Microsoft Word/Excel/Outlook
  • Self-motivated
  • Team oriented

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

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