CSR / Customer Experience Rep
$18 - $22/hr
This is not a receptionist role. This is the voice and face of our shop. What You'll Own: * Answer inbound calls and convert them into booked estimate appointments * Follow up with every lead that ...
1 Maaco Receptionist Jobs Hiring Near You
CSR / Customer Experience Rep
$18 - $22/hr
This is not a receptionist role. This is the voice and face of our shop. What You'll Own: * Answer inbound calls and convert them into booked estimate appointments * Follow up with every lead that ...
Maaco Jobs Information
Do workers at Maaco get paid breaks?
Sometimes. Only some people get paid breaks.
58% of people say they don’t get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and May 2026.
58% of people say they don’t get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and May 2026.
Does Maaco pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
69% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.
69% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people get paid time off at Maaco?
Some people get paid time off from work.
40% of people say they don’t get paid time off.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and May 2026.
40% of people say they don’t get paid time off.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and May 2026.
Do workers at Maaco worry about hours?
Some people worry about getting enough hours.
50% of people report they worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.
50% of people report they worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.
Do Maaco workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.
50% report that they don’t have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.
How easy is it to get time off at Maaco?
Most people find it easy to get time off.
76% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and March 2026.
76% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and March 2026.
Do Maaco managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.
Do jobs at Maaco spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.
How easy is it to take sick days at Maaco?
Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and May 2026.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Maaco feel treated with respect by their managers?
Most people feel treated with respect by their managers.
74% of people say they’re treated with respect by their managers.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and May 2026.
74% of people say they’re treated with respect by their managers.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Maaco get to take their breaks without interruption?
Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and May 2026.
79% of people report that they get to take their breaks without interruption.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and May 2026.
Is it stressful to work at Maaco?
Most people feel stressed out here.
73% of people say they often feel stressed out at work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.
73% of people say they often feel stressed out at work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Maaco enjoy their jobs?
Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.
80% of people report they enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Maaco recommend working with their team?
Not many people recommend working with their team.
69% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.
69% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people get enough training when they start at Maaco?
Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.
36% of people report they didn’t get enough training when they started working here.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people get support to advance at Maaco?
Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and May 2026.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people think Maaco’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
70% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and May 2026.
70% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and May 2026.
Do workers feel well informed about how Maaco is doing?
Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.
What other companies are hiring for Receptionist jobs?
What are the most popular jobs at Maaco?
Maaco rating
6.1
Based on 26 frontline employees who took The Breakroom Quiz
230th of 332 rated vehicle maintenance
Job description
Customer Experience Specialist
Fix Auto Houston is one of Houston's premier collision repair shops. We do approximately $6M in annual repairs and we take pride in doing the job right — for the vehicle and for the customer. We're growing and we need someone who can own the customer experience from the first call to the final review.
You are the kind of person who lights up a room. You follow through without being asked. You remember names. You check in before someone has to ask. You genuinely care whether someone had a good experience — and it shows.
This is not a receptionist role. This is the voice and face of our shop.
What You'll Own:
- Answer inbound calls and convert them into booked estimate appointments
- Follow up with every lead that doesn't book on first contact
- Keep customers updated throughout their repair — proactively, not reactively
- Coordinate photo/video updates with the production team
- Manage review requests at vehicle delivery
- Maintain accurate customer notes and follow-up schedules in our system
- Be the bridge between the shop floor and the customer
What We're Looking For:
- 2+ years in a customer-facing role (hospitality, retail, BDC, medical front office — all relevant)
- Strong phone presence and written communication
- Organized, self-motivated, follows systems
- Comfortable with CRM/texting platforms and basic tech
- Positive, high-energy, team-first attitude
- Bilingual (English/Spanish) is a strong plus in our market
What You'll Earn:
- Base: $18–$22/hr depending on experience
- Performance bonus tied to booked estimates, CSI scores, and review volume
- Paid time off, stable schedule, team-oriented environment
To Apply: Tell us about a time you turned a frustrated customer into a raving fan. Applications without this answer will not be reviewed.