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1 Maaco Office Manager Jobs Hiring Near You

MAACO

CSR / Customer Experience Rep

Houston, TX · On-site

$18 - $22/hr

Minimum 3 years in a high-volume, in-person customer-facing role -- hospitality, medical front office, automotive BDC, or retail management * Proven tenure -- we value people who commit, grow, and ...

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Maaco Jobs Information

Do workers at Maaco get paid breaks?

Sometimes. Only some people get paid breaks.
60% of people say they don’t get paid breaks.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Maaco pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

At Maaco, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
56% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Maaco affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between April 2025 and August 2025.

Do people get paid time off at Maaco?

Some people get paid time off from work.
38% of people say they don’t get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and July 2026.

Do workers at Maaco worry about hours?

Some people worry about getting enough hours.
50% of people report they worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.

Do Maaco workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it for Maaco workers to change shifts?

Most people find it easy to change shifts.
80% of people report that it’s easy to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it to get time off at Maaco?

Most people find it easy to get time off.
76% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Maaco managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.

Do jobs at Maaco spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to take sick days at Maaco?

Most people find it easy to take sick days.
81% of people report that it’s easy to take time off if they are sick.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Maaco good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Maaco feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Maaco get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Maaco?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Maaco enjoy their jobs?

Most people enjoy their job.
81% of people report they enjoy their job.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Maaco recommend working with their team?

Not many people recommend working with their team.
70% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Maaco?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get support to advance at Maaco?

Only some people are given support to advance their career here.
In the last year, 46% of people report not being given support to advance their career here.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Maaco’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Maaco is doing?

Only some people feel well informed about how the company is doing.
48% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Office Manager jobs?
What are the most popular jobs at Maaco?
Infographic showing various Office Manager job openings at Maaco in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

CSR / Customer Experience Rep

MAACO

Houston, TX • On-site

$18 - $22/hr

Other

Retirement, PTO

Re-posted 2 days ago

Maaco rating

6.4

Company rating: 6.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

222nd of 363 rated vehicle maintenance

Job description

Customer Service Representative

Fix Auto Houston is one of Houston's premier collision repair shops. We do approximately $6M in annual repairs and we take pride in doing the job right — for the vehicle and for the customer. We're growing and we need someone who can own the customer experience from the first call to the final review.

You are an experienced customer service professional who knows how to make people feel taken care of. You follow through without being asked. You remember names. You check in before someone has to ask. You genuinely care whether someone had a good experience — and it shows in everything you do.

This is not an entry-level position. This is not a receptionist role. This is the voice and face of our shop — and we need someone who has done this before and done it well.

If you have less than 3 years of direct, in-person customer-facing experience, have worked primarily remote, or have had difficulty maintaining long-term employment, this role is not the right fit.

What You'll Own
  • Answer inbound calls and convert them into booked estimate appointments
  • Follow up with every lead that doesn't book on first contact
  • Keep customers updated throughout their repair — proactively, not reactively
  • Follow up on unsold estimates and unconverted leads
  • Coordinate photo and video updates with the production team
  • Manage review requests at every vehicle delivery
  • Process retail customer payments
  • Maintain accurate customer notes and follow-up schedules in our system
  • Be the bridge between the shop floor and the customer
What We Require
  • Minimum 3 years in a high-volume, in-person customer-facing role — hospitality, medical front office, automotive BDC, or retail management
  • Proven tenure — we value people who commit, grow, and stay
  • Confident and professional phone presence — this is a phone-heavy role and comfort on calls is non-negotiable
  • Comfortable with CRM tools, texting platforms, and basic technology
  • Organized, self-directed, and accountable without daily supervision
  • Able to work on-site Monday through Friday — this is not a remote or hybrid position
  • Bilingual English/Spanish is a strong plus in our market
What You'll Earn
  • Base: $18–$22/hr depending on experience
  • Performance bonus tied to booked estimates, Google review volume, and retail customer development
  • PTO after one year of service
  • 401k with match after 180 days through ADP
  • Stable schedule, strong team culture, long-term opportunity for the right person

What Maaco employees say

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Benefits

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