7 Lynx Customer Relations Manager Jobs Hiring Near You

Our vision is to be recognized as a world-class leader for providing and coordinating a full array of mobility and community services. LYNX mission is to link our community by providing quality mobility options with innovation, integrity and teamwork.
LYNX - Central Florida's Regional Transportation Authority - is looking for a detail-driven, analytical, tech-savvy Planning Data Specialist to support mission-critical planning datasets that help us deliver safe, clean, reliable transportation to over 2 million residents across Orange, Seminole, and Osceola counties.
What You'll Do

• Perform daily quality reviews of fare system data to ensure accurate ridership and revenue assignment by route
• Assist in preparing performance reports for LYNX Leadership and Board of Directors
• Compile data for National Transit Database (NTD) reporting
• Develop and execute processes to improve data integrity across LYNX systems
• Manage GIS installations, maintenance, and administration; create and maintain ArcGIS datasets and presentational maps
• Support cross-departmental data integration (Asset Management, routing & scheduling systems, CAD/AVL)
• Develop and maintain data visualization tools to make planning data accessible to internal and external stakeholders

What You'll Bring

• Bachelor's degree in Planning, Geography, Public/Business Administration, or related field + 3 years' experience with data analysis or ArcGIS (additional years of experience may substitute for education on a year-for-year basis)
• Valid Florida driver's license with safe driving record
• Strong knowledge of databases, mapping software integration, ArcGIS Desktop/Online, Microsoft Office, and data analysis methods
• Excellent communication, time-management, and attention to detail
• Ability to work in a diverse environment and maintain positive working relationships while providing excellent customer service
• Desired: GIS Professional Certificate, experience with Tableau/Power BI/ArcGIS visualization suites

Why You'll Love Working Here
FREE employee-only health insurance
Dental, vision, disability coverage available
Retirement plan + company-paid life insurance
Paid vacation, sick leave, and holidays
FREE bus transportation for you, spouse, and children
Access to our on-site Employee Wellness Center
Sponsorship Notice: LYNX does not sponsor employment-based visas, including H-1B. All candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
STEM OPT: LYNX is not a STEM-OPT Employer.
Position Description: The Planning Data Specialist, reporting to the Manager of Strategic Planning, supports the upkeep and accuracy of LYNX planning datasets, including ridership, service, bus stop, and amenity information. This position contributes to agency-wide efforts to maintain data consistency and integrity, which is essential for both short- and long-term planning initiatives. This position also conducts analyses used in local funding formulas and to identify potential grant funding opportunities. Proficiency with LYNX data systems--such as those used for fare collection, transit operations, and ArcGIS desktop-is required to enhance performance, monitoring, forecasting, and compliance activities across the agency.
Essential Functions: This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to the job. All employees will be expected to perform other duties as assigned. All jobs require regular and reliable attendance.

• Performs daily data quality reviews of LYNX fare system data to ensure proper assignment of revenue and ridership data by route.
• Assists in the preparation of reports to LYNX management and Board of Directors on the performance of LYNX services
• Provides assistance as needed in compiling data for inclusion in the National Transit Database (NTD)
• Develops and executes processes for ensuring data integrity and streamlining data quality assurance across LYNX data systems.
• Assists in management of LYNX's related GIS software installations, maintenance, and administration.
• Establishes and implements procedural tools ensuring data-process consistency and integrity across enterprise databases.
• Creates, maintains, and analyzes datasets using ArcGIS software.
• Creates highly effective presentational maps using cartographic design concepts and best practices.
• Collaborates interoperability, data analysis and updates that support client-GIS-systems, such as Asset Management applications, enterprise routing and scheduling applications suite, and CAD/AVL.
• Assists in the supervision and training of temporary and/or student intern staff members.
• Assists with user training to LYNX departments and other agencies on the use of the GIS system.
• Develops, enhances and maintains data visualization tools to make planning data accessible to internal and external stakeholders

Required Qualifications:

• Bachelor's degree from a regionally or nationally accredited institution in Planning, Geography, Public or Business Administration, or a related field plus three years of relevant experience with data analysis or ArcGIS. .

• Additional directly related experience beyond the minimum requirement may substitute for the required education on a year-for-year basis.
• Must possess and maintain a valid Florida driver's license and safe driving record.

Desired Qualifications:

• GIS Professional Certificate
• Experience with business intelligence visualization tools, such as Tableau, PowerBI, and ArcGIS.

Knowledge, Skills, and Abilities (KSAs):

• Working knowledge of databases and integration techniques with mapping software.
• Must possess the ability to conduct analysis of data and information layers requests by system users and determine the appropriate methodologies to display the required information.
• Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
• Proficiency with Microsoft Office Suite.
• Proficiency with ArcGIS desktop and ArcGIS online.
• Must be detail oriented.
• Ability to communicate effectively in English, both orally and in writing.
• Ability to exhibit a professional, courteous demeanor.
• Ability to work in a diverse environment.
• Excellent communication and interpersonal skills, including the ability to establish and maintain positive working relationships with those encountered in the course of work using principles of excellent customer service.

Work Environment and Special Considerations:

• Works in an office environment and requires long periods seated.
• This position requires close visual acuity to perform an activity such as viewing a computer terminal and extensive reading.
• This position requires the ability to verbally express or exchange ideas by means of spoken word.
• May be required to travel to and from agency locations and other destinations.
• May be required to perform field tests and assessment of services, amenities and transit stops. Periodic field work may include onboard transit vehicles, construction zones, construction sites, transit stops, railroad rights-of-way and highway locations in varying weather conditions.

Support Personnel Workforce Member: LYNX provides the community with much needed public transportation, and it is important for the Agency to resume its services as quickly and as safely as possible in the event of any natural, technological, or human-caused emergency or disaster. This position is considered support personnel of LYNX's emergency preparation and response efforts during an emergency or disaster and as such, shall be expected to return to their normal work schedule as soon as possible or when otherwise notified after the emergency has occurred.
Rate will be determined by qualifications of candidates who exceed the minimum requirements.
LYNX fully commits itself to providing equal opportunity to all persons without regard to race, color, national origin, sex, age, religion, or disability.