Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing ...
60 Levelup Technical Support Specialist Jobs Hiring Near You
Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing ...
An IT Technical Support Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client ...
An IT Technical Support Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client ...
Technical Support Specialist
Austin, TX · On-site
As a Technical Support Specialist , you will provide front-line technical support across Lightspeed's product suite. You'll work directly with customers to diagnose issues, guide product ...
Technical Support Specialist
Austin, TX · On-site
As a Technical Support Specialist , you will provide front-line technical support across Lightspeed's product suite. You'll work directly with customers to diagnose issues, guide product ...
Technical Support Specialist
Burnaby, BC · On-site
CA$86K - CA$106K/yr
You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation ...
Technical Support Specialist
Burnaby, BC · On-site
CA$86K - CA$106K/yr
You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation ...
An IT Technical Support Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client ...
An IT Technical Support Specialist is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client ...
Technical Support Specialist
Franklin, WI · On-site
Technical Support Specialist Location: Franklin, WI (Onsite/Hybrid) Duration: 18-month contract Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a ...
Quick apply
Technical Support Specialist
Franklin, WI · On-site
Technical Support Specialist Location: Franklin, WI (Onsite/Hybrid) Duration: 18-month contract Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a ...
Technical Support Specialist
Burnaby, BC · On-site
CA$86K - CA$106K/yr
You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation ...
Technical Support Specialist
Burnaby, BC · On-site
CA$86K - CA$106K/yr
You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation ...
Technical Support Specialist
Chandler, AZ · On-site
Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule:
Technical Support Specialist
Chandler, AZ · On-site
Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule:
Technical Support Specialist
$55K - $65K/yr
TECHNICAL SUPPORT SPECIALIST Helpdesk amp; Field Technician Support POSITION SUMMARY We are seeking a detail-oriented and technically skilled Technical Support Specialist to join our team. In this ...
Technical Support Specialist
$55K - $65K/yr
TECHNICAL SUPPORT SPECIALIST Helpdesk amp; Field Technician Support POSITION SUMMARY We are seeking a detail-oriented and technically skilled Technical Support Specialist to join our team. In this ...
Technical Support Specialist / Customer Service Representative Duration: 6 Months Must work one weekend day a week. Qualifications High school diploma Minimal call center experience - must Minimum 2 ...
Technical Support Specialist / Customer Service Representative Duration: 6 Months Must work one weekend day a week. Qualifications High school diploma Minimal call center experience - must Minimum 2 ...
POSITION SUMMARY The Technical Support Specialist (TSS) is responsible for providing phone and technical support for the field personnel and external customers, service requirements for new products ...
POSITION SUMMARY The Technical Support Specialist (TSS) is responsible for providing phone and technical support for the field personnel and external customers, service requirements for new products ...
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
Quick apply
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
Technical Support Specialist
San Diego, CA · On-site
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
Technical Support Specialist
San Diego, CA · On-site
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
Technical Support Specialist
San Diego, CA · On-site
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
Quick apply
Technical Support Specialist
San Diego, CA · On-site
$45K - $85K/yr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
$60 - $80/hr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
$60 - $80/hr
Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on ...
Technical Support Specialist
Blair, NE · On-site
We are seeking experienced Full-time Technical Support Specialist in the Blair, NE / Omaha Metro area. In office training is required in Blair, NE. Great Plains Communications is looking for ...
Technical Support Specialist
Blair, NE · On-site
We are seeking experienced Full-time Technical Support Specialist in the Blair, NE / Omaha Metro area. In office training is required in Blair, NE. Great Plains Communications is looking for ...
Technical Support Specialist
Blair, NE · On-site
We are seeking experienced Full-time Technical Support Specialist in the Blair, NE / Omaha Metro area. In office training is required in Blair, NE. Great Plains Communications is looking for ...
Technical Support Specialist
Blair, NE · On-site
We are seeking experienced Full-time Technical Support Specialist in the Blair, NE / Omaha Metro area. In office training is required in Blair, NE. Great Plains Communications is looking for ...
Technical Support Specialist
Orlando, FL · On-site
POSITION SUMMARY The Technical Support Specialist (TSS) is responsible for providing phone and technical support for the field personnel and external customers, service requirements for new products ...
Technical Support Specialist
Orlando, FL · On-site
POSITION SUMMARY The Technical Support Specialist (TSS) is responsible for providing phone and technical support for the field personnel and external customers, service requirements for new products ...
Technical Support Specialist
San Diego, CA · On-site
$60 - $80/hr
Saalex Corporation is seeking multiple Technical Support Specialists in Tidewater, VA and San Diego, CA. Saalex Corp. is an Engineering and Information Technology Services company with a focus on ...
Technical Support Specialist
San Diego, CA · On-site
$60 - $80/hr
Saalex Corporation is seeking multiple Technical Support Specialists in Tidewater, VA and San Diego, CA. Saalex Corp. is an Engineering and Information Technology Services company with a focus on ...
LevelUp Jobs Information
What other companies are hiring for Technical Support Specialist jobs?
What are the most popular jobs at Levelup?
Job description
Alternative Work Schedule - Sunday to Thursday
This position will require you to be in Cleveland, OH
We are in a hybrid schedule, 2 days on campus and 3 days WFH
The Technical Support Specialist's responsibilities include supporting end users and partners for OverDrive products and services. This role responds to and resolves questions and issues related to OverDrive's apps, websites, and supporting services. Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing, and provide other assistance as needed.
Responsibilities:
- Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned.
- Work with the Content Services teams to report, test, and correct content file issues.
- Proactively troubleshoot authentication issues, in collaboration with Integration Specialists and library technical contacts to resolve issues.
- Escalate issues as appropriate to Product Management, Development, IT, and other Partner Services teams.
- Relay feedback learned from interaction with end users and/or library staff through Slack channels, discussions, and Product Opportunities.
- Document new or revised troubleshooting steps and responses as Knowledge/Help articles for use by the Technical Support team.
- Support standard cases and escalate complex issues to higher-level specialists.
- Demonstrate ownership of assigned cases and ensure timely resolution.
Requirements:
- Bachelor’s Degree or equivalent experience.
- 0-3 years’ of related experience.
- Customer service experience, preferably in a technical environment.
- Effective communication skills with end users, partners, and team members.
- Ability to communicate technical processes verbally and in writing.
- Detail oriented with strong technical aptitude.
- Problem solving skills.
- Excellent computer proficiency, including Microsoft Office Suite.
- Ability to speak and / or write in multiple languages preferred.
- Knowledge of books and / or mobile devices preferred.
- Ability to manage time effectively and prioritize tasks.
- Willingness to learn and adapt to new technologies and processes.
What’s Next:
As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.
OverDrive values diversity and is proud to be an equal opportunity employer.
#LI-DNI