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60 Levelup Technical Support Specialist Jobs Hiring Near You

Glytec

Technical Support Specialist

Atlanta, GA ยท On-site +1

Technical Support Specialist Full-Time On-Call Rotation For 20 years, Glytec has built an insulin and metabolic intelligence SaaS platform that hospitals and health plans rely on to help prevent ...

CAI

Technical Support Specialist

Coopersburg, PA ยท On-site

$40K/yr

Technical Support Specialist Req number: R8105 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ...

Fortinet

Technical Support Specialist

Burnaby, BC ยท On-site

CA$86K - CA$106K/yr

You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation ...

iMotions

Technical Support Specialist

Boston, MA ยท On-site

Technical Support Specialist iMotions - US: Boston Position Overview: Join iMotions as a Technical Support Specialist to help researchers gather insights into human behavior, cognition and emotions ...

Fortinet, Inc.

Technical Support Specialist

Burnaby, BC

CA$86K - CA$106K/yr

You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation ...

parcelLab

Technical Support Specialist

Boston, MA ยท On-site +1

Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading brands manage the post-purchase experience. Our Post-Purchase Customer Experience platform helps ...

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Technical Support Specialist

Combined Public Communications

Cold Spring, KY

Full-time

Retirement, PTO

Re-posted 18 days ago

Job description

Job Description: Technical Support Specialist
Position Summary
The Technical Support Specialist is responsible for providing intermediate-level technical support across internal systems, field operations, and customer-facing platforms. This role includes diagnosing and resolving Tier 1 and Tier 2 issues, supporting system configurations, and ensuring reliable service delivery. The Specialist is expected to take ownership of issues from intake through resolution, while following established processes and escalating when appropriate.
Key Responsibilities
Provide technical support across devices, applications, telephony systems, and user environments to ensure system reliability.
Diagnose and resolve Tier 1 and Tier 2 technical issues, including user access, device failures, connectivity issues, and application errors.
Support account provisioning, permissions management, and device configuration for internal users and customer environments.
Assist with system configurations including telephony setup, endpoint configuration, and basic network troubleshooting.
Monitor and respond to incoming support requests via phone, ticketing systems, and messaging platforms.
Document troubleshooting steps, root cause, and resolution details within the ticketing system.
Identify recurring issues and contribute to root cause analysis and long-term resolution efforts.
Escalate complex issues to senior technical resources with complete and accurate documentation.
Create and maintain knowledge base documentation, ensuring accurate and up-to-date troubleshooting guides and support procedures
Maintain awareness of system status and proactively respond to performance or outage indicators.
Support Operations
Manage and prioritize support queues based on urgency, severity, and business impact.
Ensure all tickets are updated, tracked, and closed with proper documentation.
Participate in outage response by performing initial triage and gathering critical information.
Adhere to escalation procedures and service standards to ensure consistency and quality.
Communication amp; Collaboration
Communicate technical issues and resolutions clearly to both technical and non-technical audiences.
Collaborate with Product, Development, Infrastructure, and Operations teams to resolve issues.
Provide feedback on recurring issues, system improvements, and support process gaps.
Qualifications
2+ years of experience in technical support, IT help desk, or similar role preferred.
Working knowledge of troubleshooting hardware, software, and network-related issues.
Familiarity with Microsoft 365, device management tools, and ticketing systems.
Basic understanding of Active Directory, endpoint management, or telephony systems is a plus.
Ability to follow structured processes and independently drive issue resolution.
Non-Technical Requirements
Strong communication and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and analytical thinking skills.
High level of accountability and attention to detail.
Team-oriented mindset with a focus on continuous improvement.
Full time, 401k, ESOP, PTO, Benefits
2 positions available
1 position from 8AM-4PM
1 position from 4PM-12AM

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