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60 Level Home Customer Support Manager Jobs Hiring Near You

Corridor

... level, Zendesk preferred). In addition, a successful candidate proposes new and creative ideas ... assist customers. * Provide management with regular reporting on support performance, trends ...

New

Check Out My LLC

Customer Support Manager

Algona, WA · On-site

$87K - $120K/yr

Summary The Customer Support Manager is a hands-on leadership role for someone ready to take our customer support function from reactive to proactive. This person will build the SOPs, processes, and ...

Harris

Customer Support Manager

The Manager of Support Services will be responsible for managing support operations, developing employees, monitoring performance, improving processes, and ensuring customer issues are addressed ...

Socket.dev

Customer Support Manager

Manhattan, NY · On-site

You'll own our customer support operation end to end: the team, the metrics, the strategy, and its impact on the P&L. Reporting to the Head of Ops, you'll manage a team of offshore agents, partner ...

RLDatix

Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

EcoOnline

Customer Support Manager - NAM

Toronto, ON

About the Role As a Customer Support Manager within our Customer Support team at EcoOnline, you will lead a team responsible for delivering timely, high-quality customer support. You will ensure ...

New

ParentSquare

Customer Support Lead

This role will work alongside the Customer Support Manager to provide feedback on the support ... make your home office a place where you can thrive. We're an equal opportunity employer. All ...

ParentSquare

Customer Support Lead

$27 - $30/hr

This role will work alongside the Customer Support Manager to provide feedback on the support ... make your home office a place where you can thrive. We're an equal opportunity employer. All ...

CPI Security

Customer Support Supervisor

Charlotte, NC · On-site

Reporting to theCustomer Support Manager, this role is responsible for managing daily customer ... Ability to maintain a high level of product knowledge, including system features, service offerings ...

Jane App

Customer Support

$65K/yr

Jane is a practice management platform used by thousands of health and wellness clinics. Our ... You feel at home in complexity, whether it's navigating software or live problem-solving across ...

Velsera

Customer Support Specialist

$18.50 - $24.75/hr

As a Customer Support Specialist you will report to the Customer Support Manager/Director of Customer Support and your tasks will consist of providing specialized support and resolving complex issues ...

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Customer Support Manager

Hopkinsville, KY • On-site

FURNITURE CONNECTION, INC.
See more jobs at FURNITURE CONNECTION, INC.external

$19/hr

Full-time

Re-posted 8 days ago

Job description

Description

Customer Support Manager - Furniture Retail

Starting Pay: $19.00 per hour


Are  you organized, dependable, and comfortable helping both customers and  coworkers solve problems? Furniture Connection is looking for a Customer  Support Manager to help lead the daily office and customer support  operations at our store.

This  is a hands-on leadership role within a close-knit team of approximately  8-10 employees. You will directly oversee one customer support team  member while working closely with store leadership and the sales team to  ensure each customer's experience runs smoothly-from checkout and  financing through delivery and post-sale support.

Requirements

What You'll Do


Support Customers

  • Provide friendly, professional assistance to customers in person and by phone. 
  • Help resolve customer questions, concerns, and service issues. 
  • Follow up on customer needs and ensure issues are handled promptly. 
  • De-escalate difficult situations with patience, confidence, and professionalism. 

Keep Transactions Running Smoothly

  • Help ensure customer orders, payments, financing documents, and delivery information are accurate. 
  • Support a smooth handoff between the sales team and office. 
  • Identify and resolve checkout or order-processing issues before they affect the customer. 
  • Maintain accurate customer account and financing records. 

Lead the Customer Support Function

  • Provide daily guidance, training, and support to one customer support employee. 
  • Ensure office procedures, checklists, and administrative responsibilities are completed. 
  • Coach for accuracy, professionalism, follow-through, and excellent customer service. 
  • Help create a positive, team-oriented work environment. 

Support Store Operations

  • Open and close the store when scheduled. 
  • Serve as Manager on Duty as needed. 
  • Assist with payroll and commission reporting. 
  • Complete end-of-day balancing and help resolve discrepancies. 
  • Monitor purchase orders, financing timelines, and product delays. 
  • Help maintain an organized, professional, and customer-ready store. 

What We're Looking For

  • Strong customer service and problem-solving skills. 
  • Excellent attention to detail and follow-through. 
  • Ability to remain calm and professional in challenging situations. 
  • Confidence providing direction and holding others accountable. 
  • Strong communication and organizational skills. 
  • Dependable attendance and punctuality. 
  • Comfortable learning computer systems, financing processes, and office procedures. 
  • Previous retail, office, customer service, or leadership experience is preferred. 

Why This Role Matters


The  Customer Support Manager is an important connection between our  customers, sales team, and store operations. Your organization and  follow-through help ensure that promises made during the sale are  carried through after the purchase.If you enjoy helping people, solving problems, and keeping a busy workplace organized, we would love to meet you.


Apply today to join the Furniture Connection team! 

Apply