ZipRecruiter

Log In

Landstar
Landstar

20 Landstar Customer Service Representative Jobs Hiring Near You

Landstar

Sales Support Specialist

Jacksonville, FL · On-site

$21 - $28.50/hr

Landstar stands for safe, secure and reliable transportation services delivered by our unique ... Facilitate soft introductions between Field Representatives and prospective customers by ensuring a ...

Landstar

Agent Development Specialist

Jacksonville, FL · On-site

... Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at ...

All JobsLandstar JobsLandstar Customer Service Representative Jobs

Landstar Jobs Information

Do workers at Landstar get paid breaks?

Yes. Most people get paid breaks.
79% of people say they get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and January 2026.

Does Landstar pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
35% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and April 2026.

At Landstar, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from Landstar affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at Landstar?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 19 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers at Landstar worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and September 2025.

Do Landstar workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
89% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Landstar workers to change shifts?

Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to get time off at Landstar?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Landstar managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and September 2025.

Do jobs at Landstar spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and September 2025.

How easy is it to take sick days at Landstar?

Some people find it hard to take sick days.
39% of people report that it’s hard to take time off if they are sick.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and April 2026.

Is working at Landstar good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Landstar feel treated with respect by their managers?

Most people feel treated with respect by their managers.
74% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at Landstar get to take their breaks without interruption?

Most people get breaks without interruption.
72% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Landstar?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Landstar enjoy their jobs?

Most people enjoy their job.
81% of people report they enjoy their job.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Landstar recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Landstar?

Some people didn’t get enough training when they started.
55% of people report they didn’t get enough training when they started working here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at Landstar?

Only some people are given support to advance their career here.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Landstar’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how Landstar is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Landstar?
What are the most popular categories at Landstar?
Infographic showing various Customer Service Representative job openings at Landstar in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Service Representative I - Jacksonville

Landstar

Jacksonville, FL • On-site

$15.74 - $21.63/hr

Full-time

Posted 10 days ago

Landstar rating

7.0

Company rating: 7.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

211th of 360 rated logistics

Job description

Location:

Onsite in Jacksonville, FL

Schedule:

Monday - Friday, 8am – 5pm

Salary range:

$15.74 - $21.63, depending upon experience

 
What work will you perform?
The Customer Service Representative I (“CSRI”) is primarily responsible for providing excellent customer service to anyone calling Landstar.  This includes Landstar’s customers, agents, BCOs, and other third-party carriers. As the first line of contact, Landstar’s CSR’s respond to inquiries, provide information, and provide basic support with the intention of resolving routine issues and requests in a single call.  Your ability to actively listen, manage high call volumes, create and save detailed interaction notes and leave the customer with a positive impression are paramount to being successful in this role.
 
Essential Responsibilities:

Consistently manage high volumes of inbound and outbound customer interactions via phone calls, emails, chat and SMS across multiple lines of business/product lines.
Respond to inquiries seeking general information on Landstar’s services and processes.
Identify and assess customer needs. Resolve routine questions, issues, and complaints by providing information and mostly standard solutions to customers, agents, BCOs and third-party carriers. Act in the capacity of a liaison between these parties during the resolution process.
Able to resolve most calls without escalation while avoiding unnecessary transfers.
Utilize Talkdesk and other systems to handle and accurately document interactions.  Documentation must clearly summarize all issues and the resolution so that all parties are able to follow up with customers with complete knowledge of the situation.   
Adhere to assigned work schedule and flex as needed.   

 
Required Minimum Experience and Education:

High school diploma or equivalent.

6 months of related customer service or call center experience

 
Preferred Experience and Education:

Prior experience in transportation services or logistics is preferred

 
Knowledge, Skills, and Abilities:

Communication Skills: The ability to communicate clearly and concisely both orally and in writing. Must also possess strong listening skills including the ability to discern/ evaluate caller’s issues and respond appropriately.
Problem Solving: Must be able to understand and resolve problems quickly and accurately.
Time Management: Must be able to handle calls efficiently, multi-task, and prioritize.
Computer Systems/ Technology Skills: Ability to use multiple web-based tools to support customer needs simultaneously and to accurately document all interactions. 
Mutli-tasking:  Must be able to perform more than one task or media (e.g., phone, email, chat, etc.) simultaneously.  This skill often entails using multiple media to obtain information and finalize resolution direction.
Ability and willingness to continuously train and become conversant in multiple lines of business

 
 
 

What Landstar employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply