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Klein Tools

60 Klein Tools Customer Service Representative Jobs Hiring Near You

Klein Tools

Customer Service Manager

Trevose, PA · On-site

Posted Tuesday, August 18, 2026 at 6:00 AM At Klein Tools, curiosity powers discovery, ownership ... Coordinate Distributor Days, Manufacturer Representative Days, trade shows, and other sales events.

Klein Tools

Customer Service Manager

Trevose, PA · On-site

At Klein Tools, curiosity powers discovery, ownership inspires excellence, and urgency means we run ... Manufacturer Representative Days, trade shows, and other sales events. 11. Maintain HubSpot ...

Klein Tools

Klein Leadership Program - Sales

Mansfield, TX · On-site

$70K - $75K/yr

Your main focus: • Quality • Customer Obsession • Innovation • Ownership • Teamwork Klein Tools is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

Klein Tools

District Sales Manager

Rochester, NY · On-site

$75K - $95K/yr

In addition, Klein Tools offers a variable compensation program which is based on a number of factors, including individual and company performance. Your main focus: • Quality • Customer ...

Klein Tools

Product Engineer

Mansfield, TX · On-site

At Klein Tools, curiosity powers discovery, ownership inspires excellence, and urgency means we run ... customer and supplier representatives to ensure adherence of design specifications to the ultimate ...

Klein Tools

Sewing Machine Operator (2nd Shift)

Fort Smith, AR · On-site

$14.50 - $17.25/hr

Your main focus: • Quality • Customer Obsession • Innovation • Ownership • Teamwork Klein Tools is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

Klein Tools

Sewing Machine Operator (2nd Shift)

Fort Smith, AR · On-site

$14.50 - $17.50/hr

Your main focus: • Quality • Customer Obsession • Innovation • Ownership • Teamwork Klein Tools is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

Klein Tools

$12.50 - $15/hr

Your main focus: • Quality • Customer Obsession • Innovation • Ownership • Teamwork Klein Tools is an Equal Opportunity Employer. All qualified applicants will receive consideration for ...

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Klein Tools Jobs Information

Do workers at Klein Tools get paid breaks?

Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.

Does Klein Tools pay people when they’re sick?

Yes. Most people get paid when they’re sick.
71% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and August 2026.

At Klein Tools, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Klein Tools affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Klein Tools?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers at Klein Tools worry about hours?

Most people don’t worry about getting enough hours.
80% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and December 2025.

How easy is it to get time off at Klein Tools?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.

Do Klein Tools managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and December 2025.

Do jobs at Klein Tools spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
40% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and December 2025.

How easy is it to take sick days at Klein Tools?

Most people find it easy to take sick days.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Klein Tools feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
38% of people say they’re not treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Klein Tools get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2026.

Is it stressful to work at Klein Tools?

Some people feel stressed here.
63% of people say they often feel stressed at work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Klein Tools enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and August 2026.

Do people at Klein Tools recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people get enough training when they start at Klein Tools?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people get support to advance at Klein Tools?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and August 2026.

Do people think Klein Tools’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.

Do workers feel well informed about how Klein Tools is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Klein Tools?

What are the most popular categories at Klein Tools?

Infographic showing various Customer Service Representative job openings at Klein Tools in the United States as of September 2026, with employment types broken down into 9% Internship, 73% Full Time, 1% Part Time, and 17% Nights. Highlights an 100% Physical job distribution.

Customer Service Manager

Trevose, PA • On-site

Klein Tools
Machinery Manufacturing • 1 - 5K employees
Learn more about Klein Toolsexternal

Other

Medical, Dental, Vision

Posted 20 days ago

Key responsibilities

  • Manage and monitor the customer service and inside sales functions, including order and shipment processing.

  • Train and support the Inside Sales/Customer Service team on upselling, lead qualification, and escalation procedures.

  • Track, analyze, and report on sales performance, customer complaints, order status, and operational metrics.

Klein Tools rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Posted Tuesday, August 18, 2026 at 6:00 AM

At Klein Tools, curiosity powers discovery, ownership inspires excellence, and urgency means we run towards opportunities. We deliver quality and innovation in everything we do, designing and launching hundreds of groundbreaking products each year. Join us and be part of a legacy built to last.

  • Health Insurance (Medical, Vision, & Dental)
  • Discounts on Klein Tools products
  • Education and Professional Development Assistance

The Customer Service Supervisor works under the general direction of the Director of Sales Operations to manage the customer service and inside sales functions required for the company's internal and external customers. These responsibilities include but are not limited to order and shipment processing, staff management, problem solving and decision making, cross functional support, and strategic planning and execution.

Specific Responsibilities

  1. Provide exceptional customer service while developing and maintaining strong customer relationships.
  2. Manage and monitor the sales process from quotation through order fulfillment.
  3. Identify upsell opportunities and promote product upgrades, Core products, and NPD offerings.
  4. Train and support the Inside Sales/Customer Service team on upselling and lead qualification, escalating opportunities to the outside sales team when appropriate.
  5. Generate, qualify, and distribute sales leads while driving inside sales growth.
  6. Prepare pricing and quotations in alignment with sales strategy and approved pricing guidelines.
  7. Support the sales team and distributors by maintaining appropriate stocking inventory.
  8. Provide technical product support to customers.
  9. Manage warehouse inventory, demo inventory, and demo shipments, ensuring proper approvals and inventory transactions.
  10. Coordinate Distributor Days, Manufacturer Representative Days, trade shows, and other sales events.
  11. Maintain HubSpot opportunities, sales reporting, and performance metrics for the Inside Sales/Customer Service team.
  12. Monitor customer complaints, production priorities, and order status, utilizing daily and monthly reports to drive timely resolution.
  13. Manage website-generated leads and ensure timely follow-up and assignment.
  14. Track and analyze sales, margin performance, and key operational metrics to support business objectives.
  15. Perform other duties as assigned.

Job Qualification Requirements

Bachelor's Degree in either Business or a technical degree and or (3) year of sales or customer service experience or equivalent is required. Experience in electrical, power utility and/or similar industry is preferred. Must have versatility and flexibility in adjusting to changing business needs and priorities, and strong communications skills, verbal and written. Must have basic knowledge using Microsoft Office to include Excel, Word, and Outlook. Strong team focus and ability to work with others, both internal and external to the organization. Experience in a CRM, preferably Hub Spot.

Your main focus:

Klein Tools is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For candidates with disabilities and needing assistance, please email us at hr@kleintools.com.

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