10 Kldiscovery Customer Service Representative Jobs Hiring Near You

Under the direction of the Manager, Hosted Services the Senior Litigation Data Analyst, Hosted Services provides technical support through KLDiscovery's TechQ's in the use of KLDiscovery's applications (including but not limited to Relativity and Nebula) and provides training and/or technical support to internal and external clients.

Essential Functions

• Serve as a senior-level subject matter expert on RelativityOne and Relativity Server, providing advanced technical support and troubleshooting for complex data loading, processing, and platform configuration issues.
• Design, build, and maintain advanced Relativity workspace structures, including complex permissions models, group/user provisioning, and access control across.
• Configure and troubleshoot advanced Relativity functionality, including Analytics (clustering, categorization, conceptual search), Structured Analytics, Processing, Imaging, and Production sets.
• Develop, test, and maintain event handlers to automate workflows
• Design and construct advanced Boolean and dtSearch search logic, complex layouts, and dynamic field/choice structures to support sophisticated end-user review workflows.
• Serve as an escalation point for complex client requests, providing consultative guidance on Relativity workflow design, review protocol strategy, and platform best practices.
• Provide advanced third-party data manipulation and reporting services to end clients.
• Participate in client-facing meetings, demos, and training sessions, representing KLDiscovery's technical capabilities and Relativity expertise.
• Maintain advanced working knowledge of the eDiscovery lifecycle topics, including hashing, privilege log generation, analytics, production procedures, and case timelining.
• Mentor, train, and provide day-to-day technical guidance to Data Analysts, including onboarding support and workflow shadowing.
• Review data analyst work product and client-facing deliverables for quality and accuracy, providing constructive feedback and coaching to support skill growth.
• Act as a point of escalation for junior team members on complex troubleshooting scenarios, helping resolve issues efficiently and reinforcing best practices.
• Support development and maintenance of training materials, SOPs, and best-practice documentation to strengthen team-wide technical capability.
• Assist management with onboarding of new data analysts, including skills assessment and structured ramp-up planning as needed.

Additional Information

• Analytical, organizational and problem-solving skills; ability to be proactive and independently resolve complex issues.

• The ability to communicate (verbally and in writing) externally with clients and internally with all levels of the organization to accomplish objectives portraying knowledge and confidence.

• The ability to motivate others to perform at maximum efficiency without sacrificing quality of the services delivered.

• Knowledge of the concepts, principles, management and processing of electronically stored information (ESI) as they relate to legal matters.

• Knowledge of the use of hosted discovery management applications and tools.

• Knowledge of Windows Operating Systems (desktop and network), network storage and archival technologies.

• Proficiency in Microsoft Office Suite, Microsoft Project, Microsoft Visio.

• Knowledge of first tier litigation support applications, such as Concordance/Opticon, Summation, etc.

Education and Experience

• 3+ years of direct Relativity is required

• Knowledge of Microsoft Suite including Excel, Access and Word is a plus

• Knowledge of industry software such as Concordance is a plus

• Ability to manage multiple tasks, problem-solving and organization skills

• Excellent customer service skills

• Excellent written and oral communication skills

• Experience in the litigation support industry vendor/law firm is a plus but not necessary

• Bachelor's Degree preferred

• Available to work extended hours, including evenings and weekends

• All employees are required to satisfactorily complete a background check

Why You will Love Working for KLD

• Generous paid time off, that offers various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave and more!

• Comprehensive health, dental, vision and supplemental benefits package that includes life insurance, short- and long-term disability, to promote the health of our employees.

• Remote-friendly, flexible working culture, where you can apply to work from a number of global locations.

• A focus on continuous professional development through various training and education reimbursement programs.

• A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights...together.

• A surrounding team of mission-driven individuals who genuinely love what they do.

• Equity incentives and company bonus programs; that way, we all share in the success of KLDiscovery.

• Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees plus offers a wide range of perks and discounts!

• FREE Employee Support Program (ESP) because we all could use a little help and support every now and then.

• 401(k) with employer match to help our employees achieve financial success.

• KLD supports the communities where our employees live and offers a paid community service day for employees to volunteer with what resonates with them.

• To keep our furry, 4-legged family members healthy, KLD employees can opt in for Pet Insurance.

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble - No one is above another; we all work together to meet our clients' needs and we acknowledge our own weaknesses
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte's Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.

KLDiscovery is an Equal Opportunity Employer.