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Keywords Studios
Keywords Studios

60 Keywords Studios Jobs Hiring Near You

Keywords Studios

Social Support Specialist

Boston, MA · Remote

$38K - $45K/yr

Keywords Studios Location: Americas, United States Area of Work: Business Development, Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

Keywords Studios

Social Support Specialist

Boston, MA · On-site +1

$38K - $45K/yr

Keywords Studios Location: Americas, United States Area of Work: Business Development, Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

Keywords Studios

Social Support Specialist

Boston, MA · Remote

$38K - $45K/yr

Keywords Studios Location: Americas, United States Area of Work: Business Development, Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

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Keywords Studios Jobs Information

What is it like to work at Keywords Studios?

Keywords Studios is a global company that values collaboration, innovation, and customer satisfaction, fostering a dynamic and inclusive work environment.

The company operates with a decentralized structure, allowing teams to work closely with clients and other studios to deliver high-quality services, including localization, testing, and quality assurance. Keywords Studios also invests in employee development, providing training and opportunities for growth within the company.

Working at Keywords Studios may appeal to candidates who are passionate about the gaming and entertainment industry, as the company offers a unique opportunity to be part of a global network of experts and contribute to the creation of engaging experiences for players worldwide.

What makes Keywords Studios an attractive place to work?

Keywords Studios is a leading global provider of services to the video game industry, offering a wide range of expertise in localization, testing, and other areas. The company fosters a collaborative and innovative work environment, with opportunities for employees to work on high-profile projects and contribute to the growth of the gaming industry. By joining Keywords Studios, professionals can gain valuable experience, develop their skills, and be part of a dynamic team that is shaping the future of the gaming industry.

Is it stressful to work at Keywords Studios?

Most people feel stressed out here.
80% of people say they often feel stressed out at work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at Keywords Studios recommend working with their team?

Only some people recommend working with their team.
40% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get support to advance at Keywords Studios?

Most people are given support to advance their career here.
In the last year, 100% of people report being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people think Keywords Studios’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and April 2026.

What are the most popular titles at Keywords Studios?

What are the most popular cities for Keywords Studios jobs?

What are the most popular states for Keywords Studios jobs?

What are the most popular job types at Keywords Studios?

What are the most popular categories at Keywords Studios?

Infographic showing various job openings at Keywords Studios in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 76% Physical, 8% Hybrid, and 16% Remote job distribution.

Social Support Specialist

Keywords Studios

Boston, MA • Remote

$38K - $45K/yr

Full-time

Medical, Dental

Re-posted 3 days ago

Keywords Studios rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

9th of 76 rated media

Job description

Role Overview:

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.

Key Responsibilities:

Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.

Actively engage with community members to encourage constructive dialogue and positive participation

Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations

Respond to community inquiries, concerns, and reports in a professional and empathetic manner

Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders

Support incident response and sensitive situations with sound judgment and discretion

Requirements and qualifications:

3+ years in high-tier community support or player support, specifically within the gaming industry.

Deep familiarity with Western gaming culture and social media nuances

Relevant knowledge of Discord server management and Steam community tools.

Proficiency in Zendesk and Sprout Social is a significant plus.

Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.

Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content

Attention to detail and consistency in decision-making

Ability to foster inclusive, respectful, and welcoming online spaces

Preferred Qualifications:

Knowledge of online harassment patterns, hate speech policies, and community governance best practices

Ability to work time zones or flexible schedules including weekends, if required.

Benefits:

Salary $38,000 - $45,000 yearly gross

Full-time schedule, plus employee benefits, including health and dental care, when eligible.

Employee Assistance Program.

Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, United States

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

What Keywords Studios employees say

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About Keywords Studios

Sourced by ZipRecruiter

Whatever the scale of your project, whatever the time frame, whatever your location: Keywords is here for you, bringing our network of 13,000+ people and 70+ studios together to deliver the unified solutions you need. We offer everything necessary to ensure your project achieves its full potential and that strategic opportunities are turned into long-term growth. The games industry is complex and fast-moving. Working with Keywords allows you to remain lean and agile, and to remain focused on creating the world’s most immersive playing experiences. Our network of studios brings best-in-class experience, expertise, technology and capacity across the full development, release and player-support lifecycle.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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