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Kessler Collection
Kessler Collection

60 Kessler Collection Front Desk Agent Jobs Hiring Near You

Grand Bohemian Orlando

Front Desk Agent

Charlotte, NC · On-site

$14 - $17.50/hr

As the founding member of Marriott's Autograph Collection, Kessler Hospitality has long championed ... Overview The Front Office Agent is responsible for providing attentive, courteous and efficient ...

JW Marriott Savannah

Front Desk Agent

Charlotte, NC · On-site

$14 - $17.50/hr

As the founding member of Marriott's Autograph Collection, Kessler Hospitality has long championed ... Overview The Front Office Agent is responsible for providing attentive, courteous and efficient ...

JW Marriott Savannah

Front Desk Agent

Avon, CO · On-site

$16.25 - $20.25/hr

As the founding member of Marriott's Autograph Collection, Kessler Hospitality has long championed ... Overview The Front Office Agent is responsible for providing attentive, courteous and efficient ...

Grand Bohemian Charlotte

Front Desk Agent

Charlotte, NC · On-site

$14 - $17.50/hr

As the founding member of Marriott's Autograph Collection, Kessler Hospitality has long championed ... Overview The Front Office Agent is responsible for providing attentive, courteous and efficient ...

Grand Bohemian Orlando

Front Desk Agent

Avon, CO · On-site

$16.25 - $20.25/hr

As the founding member of Marriott's Autograph Collection, Kessler Hospitality has long championed ... Overview The Front Office Agent is responsible for providing attentive, courteous and efficient ...

Salamander Hospitality

Front Desk Agent

Middleburg, VA · On-site

$22/hr

Front Desk Agent | Luxury Resort | Full-Time Salamander Middleburg - Middleburg, VA Start your ... Salamander Collection is an equal opportunity employer. All aspects of employment including the ...

Salamander Hospitality

Front Desk Agent

Middleburg, VA · On-site

$13 - $16.50/hr

Front Desk Agent | Luxury Resort | Full-Time Salamander Middleburg - Middleburg, VA Start your ... Salamander Collection is an equal opportunity employer. All aspects of employment including the ...

The Palmer House Resort

Front Desk Agent

Manchester Center, VT · On-site

$14 - $17.75/hr

Front Desk Agent We are looking for a Front Desk Agent to make our clients feel welcome and ensure ... Coordinate luggage collection and storage * Oversee check-in and check-out procedures, including ...

The Delta by Marriott

Front Desk Agent

Toledo, OH · On-site

$13 - $16.50/hr

Front Desk Agent We are looking for a Front Desk Agent to make our clients feel welcome and ensure ... Coordinate luggage collection and storage * Oversee check-in and check-out procedures, including ...

Choice Hotels

Front Desk Agent

Manchester, VT · On-site

$14 - $17.75/hr

We are looking for a Front Desk Agent to make our clients feel welcome and ensure their pleasant ... Coordinate luggage collection and storage * Oversee check-in and check-out procedures, including ...

Hilton Worldwide Holdings

Front Desk Agent

Roslyn, NY · On-site

$14.75 - $18.50/hr

We are looking for a Front Desk Agent to make our clients feel welcome and ensure their pleasant ... Coordinate luggage collection and storage * Oversee check-in and check-out procedures, including ...

Beaver Creek Lodge

Front Desk Agent

Beaver Creek, CO · On-site

$16.25 - $20.25/hr

As the founding member of Marriott's Autograph Collection, Kessler Hospitality has long championed ... Overview The Front Office Agent is responsible for providing attentive, courteous and efficient ...

Highgate Hotels

Front Desk Agent

Charlotte, NC · On-site

$14 - $17.50/hr

As the founding member of Marriott's Autograph Collection, Kessler Hospitality has long championed ... The Front Office Agent is responsible for providing attentive, courteous and efficient service to ...

Grand Bohemian Charlotte

Front Desk Agent

Charlotte, NC · On-site

$14 - $17.50/hr

As the founding member of Marriott's Autograph Collection, Kessler Hospitality has long championed ... Overview The Front Office Agent is responsible for providing attentive, courteous and efficient ...

Crescent Hotels & Resorts LLC

Front Desk Agent

Houston, TX

$13.50 - $17.25/hr

The Front Desk Agent is responsible for providing welcoming, efficient, and personalized service to ... As part of a luxury Curio Collection by Hilton property, you'll have the opportunity to create ...

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Front Desk Agent

Roslyn, NY • On-site

The Roslyn, Tapestry Collection by Hilton
See more jobs at The Roslyn, Tapestry Collection by Hiltonexternal

$14.75 - $18.50/hr

Other

PTO

Re-posted 11 days ago

Job description

Front Desk Agent

We are looking for a Front Desk Agent to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Front Desk Agent? Front Desk Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities. You will make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we'd like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied.

Responsibilities

  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Coordinate luggage collection and storage
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests' requests, like in-room dining
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
  • Appraise team's performance and produce regular reports
  • Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
  • Examine daily duties, assign tasks and check on progress
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
  • Recommend local tourist spots, including places to dine, shop and sight-see
  • Establish friendly relationships with regular hotel clients

Skills

  • Proven work experience as a Front Desk Agent
  • Understanding of all hotel management best practices and relevant laws
  • Hands-on experience with Hotel Management software (PMS)
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation

Job Type: Full-time

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off
  • Referral program

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Roslyn, NY 11576: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Hotel experience: 1 year (Preferred)

Apply