B2B Customer Support Representative
$17.50 - $22.25/hr
About Keeper Keeper Security is transforming cybersecurity for people and organizations globally ... Provide excellent B2B customer service and top notch support * Maintain a high level of ...
60 Keeper Security Customer Service Representative Jobs Hiring Near You
B2B Customer Support Representative
$17.50 - $22.25/hr
About Keeper Keeper Security is transforming cybersecurity for people and organizations globally ... Provide excellent B2B customer service and top notch support * Maintain a high level of ...
About Keeper Security Keeper Security is transforming cybersecurity for people and organizations ... As a Customer Success Manager, you will work with an established client base and be responsible for ...
About Keeper Security Keeper Security is transforming cybersecurity for people and organizations ... As a Customer Success Manager, you will work with an established client base and be responsible for ...
About Keeper Security Keeper Security is transforming cybersecurity for people and organizations ... Service providers who assist with: * Applicant tracking, recruitment systems and assessment ...
About Keeper Security Keeper Security is transforming cybersecurity for people and organizations ... Service providers who assist with: * Applicant tracking, recruitment systems and assessment ...
About Keeper Security Keeper Security is transforming cybersecurity for people and organizations ... As a Customer Success Manager, you will work with an established client base and be responsible for ...
About Keeper Security Keeper Security is transforming cybersecurity for people and organizations ... As a Customer Success Manager, you will work with an established client base and be responsible for ...
About Keeper Security Keeper Security is transforming cybersecurity for people and organizations ... Service providers who assist with: * Applicant tracking, recruitment systems and assessment ...
About Keeper Security Keeper Security is transforming cybersecurity for people and organizations ... Service providers who assist with: * Applicant tracking, recruitment systems and assessment ...
B2B Customer Support Representative
$17.50 - $22.25/hr
About Keeper Keeper Security is transforming cybersecurity for people and organizations globally ... Provide excellent B2B customer service and top notch support * Maintain a high level of ...
B2B Customer Support Representative
$17.50 - $22.25/hr
About Keeper Keeper Security is transforming cybersecurity for people and organizations globally ... Provide excellent B2B customer service and top notch support * Maintain a high level of ...
About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that ... Ability to travel to and from customer meetings (locally, nationally, and internationally) & rent ...
About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that ... Ability to travel to and from customer meetings (locally, nationally, and internationally) & rent ...
About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that ... Ensure all customers are on an active Keeper contract * Build and create a constant pipeline of ...
About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that ... Ensure all customers are on an active Keeper contract * Build and create a constant pipeline of ...
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle * Consistently demonstrate knowledge of Customer Success ...
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle * Consistently demonstrate knowledge of Customer Success ...
Associate Account Manager
$125K - $131K/yr
Become a Keeper Security product expert for your customers; occasionally assist on Sales or ... Service providers who assist with: * Applicant tracking, recruitment systems and assessment ...
Associate Account Manager
$125K - $131K/yr
Become a Keeper Security product expert for your customers; occasionally assist on Sales or ... Service providers who assist with: * Applicant tracking, recruitment systems and assessment ...
Become a Keeper Security product expert for your customers; occasionally assist on Sales or ... Service providers who assist with: * Applicant tracking, recruitment systems and assessment ...
Become a Keeper Security product expert for your customers; occasionally assist on Sales or ... Service providers who assist with: * Applicant tracking, recruitment systems and assessment ...
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle * Consistently demonstrate knowledge of Account Management ...
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle * Consistently demonstrate knowledge of Account Management ...
Associate Account Manager
$125K - $131K/yr
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle * Consistently demonstrate knowledge of Account Management ...
Associate Account Manager
$125K - $131K/yr
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle * Consistently demonstrate knowledge of Account Management ...
... Keeper Security's growth within strategic Managed Service Provider (MSP), MSSP, and Telco accounts ... Utilize CRM (Salesforce) and reporting tools to maintain accurate records of activity, pipeline ...
... Keeper Security's growth within strategic Managed Service Provider (MSP), MSSP, and Telco accounts ... Utilize CRM (Salesforce) and reporting tools to maintain accurate records of activity, pipeline ...
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle * Consistently demonstrate knowledge of Account Management ...
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle * Consistently demonstrate knowledge of Account Management ...
Associate Account Manager, SLED
$125K - $131K/yr
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle * Consistently demonstrate knowledge of Account Management ...
Associate Account Manager, SLED
$125K - $131K/yr
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle * Consistently demonstrate knowledge of Account Management ...
Associate Account Manager, SLED
$125K - $131K/yr
Become a Keeper Security product expert for your customers; occasionally assist on Sales or ... Service providers who assist with: * Applicant tracking, recruitment systems and assessment ...
Associate Account Manager, SLED
$125K - $131K/yr
Become a Keeper Security product expert for your customers; occasionally assist on Sales or ... Service providers who assist with: * Applicant tracking, recruitment systems and assessment ...
About the Job As a Senior SDET, you will play a critical role in ensuring the reliability, performance, and security of Keeper's API services. You'll work closely with developers, QA engineers, and ...
About the Job As a Senior SDET, you will play a critical role in ensuring the reliability, performance, and security of Keeper's API services. You'll work closely with developers, QA engineers, and ...
... Keeper Security's growth within strategic Managed Service Provider (MSP), MSSP, and Telco accounts ... Utilize CRM (Salesforce) and reporting tools to maintain accurate records of activity, pipeline ...
... Keeper Security's growth within strategic Managed Service Provider (MSP), MSSP, and Telco accounts ... Utilize CRM (Salesforce) and reporting tools to maintain accurate records of activity, pipeline ...
About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that ... Ability to travel to and from customer meetings (locally, nationally, and internationally) & rent ...
About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that ... Ability to travel to and from customer meetings (locally, nationally, and internationally) & rent ...
Keeper Security Jobs Information
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$17.50 - $22.25/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Job description
Description
Keeper is hiring a passionate B2B Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Job
As a B2B Customer Support Representative with Keeper, you will handle client requests and feedback via phone and email through Salesforce (including technical troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
Responsibilities
Requirements
Preferred
Benefits
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Non-Exempt
#LI-Remote
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
Information We generate:
Information From Others:
Voluntary Diversity and Equal Opportunity Information
2. How We Use Your Data
3. Legal Basis
4. Who We Share Information With
Internal:
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
Keeper is hiring a passionate B2B Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Job
As a B2B Customer Support Representative with Keeper, you will handle client requests and feedback via phone and email through Salesforce (including technical troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
Responsibilities
- Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
- Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
- Know when to escalate more in-depth issues to the Tier 2 team
- Provide excellent B2B customer service and top notch support
- Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them
Requirements
- 1+ years of experience in a business to business (B2B) technical support role
- Experience with Google Docs and MS-office tools
- Excellent communication and presentation skills, both written and verbal
- Ability to work independently and as part of a team in a fast-paced, high-growth environment
- Proven history of maintaining a high level of professionalism with clients
Preferred
- Bachelor's degree
- Salesforce experience
- ServiceNow experience
- Technical proficiency with smartphones, tablets and computers
Benefits
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Non-Exempt
#LI-Remote
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide:
- Contact details, CV/resume, cover letter
- Employment history, qualifications, work eligibility
- Application responses and uploaded documents
Information We generate:
- Interview notes, assessments, communications
- Scheduling information
Information From Others:
- Recruiter/referral information who submit your profile
- References (with your consent, before final offer)
- Public professional profiles
- Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
- We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
- Assess your application and suitability
- Manage interviews and recruitment workflow
- Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
- Comply with employment law obligations
3. Legal Basis
- Legitimate Interests (recruitment management, security and integrity of the hiring process)
- Contracting steps (for progressed candidates)
- Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal:
- HR, hiring managers, interviewers*, IT support for system administration
*Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties:
Service providers who assist with:
- Applicant tracking, recruitment systems and assessment providers
- Background verification vendors (post offer)
- Recruitment agencies (where applicable)
- Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
- You opt into our talent database for further retention by providing consent (extended retention)
- You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
- Access, correct, or delete your data, subject to applicable law and retention requirements
- Object to or restrict processing
- Withdraw consent (where applicable)
- Request data portability
- Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
About Keeper Security
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Chicago, IL, US
Year founded
2008