Secaucus, NJ · On-site
$20.75 - $28.50/hr
Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...
Secaucus, NJ · On-site
$20.75 - $28.50/hr
Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...
$20 - $27.25/hr
We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...
$20 - $27.25/hr
We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...
Description Their help desk supports several thousand internal users, hundreds of applications from ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...
Description Their help desk supports several thousand internal users, hundreds of applications from ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The ...
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The ...
Chicago, IL · On-site
In this help desk support specialist opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of ...
Chicago, IL · On-site
In this help desk support specialist opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of ...
Baltimore, MD · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The ...
Baltimore, MD · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The ...
In this help desk support specialist opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of ...
In this help desk support specialist opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of ...
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The ...
Durham, NC · On-site
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The ...
Doral, FL · On-site
Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...
Doral, FL · On-site
Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...
Hadley, MA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
Hadley, MA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
Shepherdstown, WV · On-site
$16 - $21.50/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
Shepherdstown, WV · On-site
$16 - $21.50/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
Hadley, MA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
Hadley, MA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The ...
$19 - $21/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The ...
$18.25 - $24.75/hr
... Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics ... Bliss, TX to support Help Desk requirements. The candidate will perform IT Help Desk Services ...
$18.25 - $24.75/hr
... Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics ... Bliss, TX to support Help Desk requirements. The candidate will perform IT Help Desk Services ...
$17.25 - $23.50/hr
Qualifications Bachelor's degree from a four-year college or university preferred. 2+ years customer support/help desk experience. Strong communication, interpersonal, and analytical skills Ability ...
$17.25 - $23.50/hr
Qualifications Bachelor's degree from a four-year college or university preferred. 2+ years customer support/help desk experience. Strong communication, interpersonal, and analytical skills Ability ...
Kent, WA · On-site
$37.80 - $40.95/hr
Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...
Kent, WA · On-site
$37.80 - $40.95/hr
Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...
$20.50 - $27.75/hr
... CA Service Desk, and Mainframe. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can ...
$20.50 - $27.75/hr
... CA Service Desk, and Mainframe. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can ...
Help Desk Support Specialist Job Overview :We are seeking a motivated and customer-oriented Help Desk Support Specialis t to provide exceptional technical support for our clients in Charlotte, North ...
Help Desk Support Specialist Job Overview :We are seeking a motivated and customer-oriented Help Desk Support Specialis t to provide exceptional technical support for our clients in Charlotte, North ...
This position will provide functional help desk support for the Agency's Time Collection System, ensuring timely resolution of complex functional issues that cannot be resolved by the Tier 1 Service ...
This position will provide functional help desk support for the Agency's Time Collection System, ensuring timely resolution of complex functional issues that cannot be resolved by the Tier 1 Service ...
$37.80 - $40.95/hr
Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...
$37.80 - $40.95/hr
Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...
What is it like to work at Jacobs?
What makes Jacobs an attractive place to work?
$20.75 - $28.50/hr
Full-time
Re-posted 13 days ago
A Few Words About Us - Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
This position is with my direct client
Responsibilities:
Facilitate Problem/Call Resolution and Management: Collect and gather the necessary information in order to troubleshoot and resolve IT related issues. Provide first tier support for all supported applications and services. Provide necessary escalation to 2nd and 3rd level support to resolve issues. Ensure all customer calls are addressed and resolved timely to customer's satisfaction.
Application Expertise: Maintain current knowledge of applications including packaged software (i.e. MS Office, Outlook), as well as custom applications.
Email/Voicemail and LogMeIn Monitoring: Continually monitor both the Email and Voicemail and LogMeIn queues on behalf of the Service Desk. Include troubleshooting with the user community and ultimately, the logging and resolution of reported issues.
Hotline Monitoring: Primary contact for the clients various hot-lines and are expected to answer at all times during standard operational hours.
Service Request / TAF Requests: Processing of all staff movement (New Hire/Exiting, etc.)within the organization. This also includes following up with other IT groups to ensure that each section of the process is closed within the appropriate Service Level Agreement.
Communication of Technical Service Status: Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process.
Support Specialist: Develop expertise in at least 2 areas of technology. Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through resolutions.
Event Support: Provide support for Events (Domestic and International)
Adherence to Policy and Procedure: Act in accordance with IT related policies and procedures. Proactively avoid recurring issues and assist in mimizing the impact of issues to the organization.
Required Experience & Knowledge
Required Experience/Knowledge
Strong written, verbal and interpersonal skills.
Strong pro-active task management and follow-up skills.
Solid technical skills, including hardware and software configurations.
Proficiency in usage and technical implementation various shrink-wrap software (i.e.. Microsoft products including Word, Excel, PowerPoint, Outlook, etc.
Solid understanding of Windows Operating Systems (Win 7, etc.)
At least 3 years on related Service Desk (Level 1) Support (not call center) and 2 years Desktop support experience.
This should include hands-on experience supporting custom software applications and physical hardware builds and configurations
VAIBHAV SINGH
Technical Recruiter
Integrated Resources, Inc.
IT Life Sciences Allied Healthcare CRO
Certified MBE |GSA - Schedule 66 I GSA - Schedule 621I
(D) 732-429-1647 (Tel) 732-549-2030 Ext. 225 (F) 732-549-5549
vaibhav(at)irionline.com | www.irionline.com
Gold Seal JCAHO Certified for Health Care Staffing
"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year
Gold Seal JCAHO Certified for Health Care Staffing
"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year in a Row)
Sourced by ZipRecruiter
Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.
Recruiting and staffing services
51 - 200 Employees
Edison, NJ, US
1996
