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Illinois Tool Works
Illinois Tool Works

61 Itw Customer Service Representative Jobs Hiring Near You

Illinois Tool Works Inc

Quality Manager

Southampton, PA · On-site

$90K - $112K/yr

... Illinois Tool Works (ITW), is a leading global converter with advanced engineering and ... Global organization with a local sales and customer service team * Turn-key contract manufacturing ...

Illinois Tool Works Inc

Quality Manager

Southampton, PA

$90K - $112K/yr

... Illinois Tool Works (ITW), is a leading global converter with advanced engineering and ... Global organization with a local sales and customer service team * Turn-key contract manufacturing ...

Illinois Tool Works Inc

Manufacturing Engineer

Decatur, AL · On-site

$65K - $84K/yr

Illinois Tool Works, Inc. (NYSE: ITW) is a Fortune 200 global industrial company centered on a ... customer-focused solutions are required. ITW delivers specialized expertise, innovative thinking ...

Illinois Tool Works Inc

Assembler

Lake Bluff, IL · On-site

$20 - $23/hr

Buehler, a division of Illinois Tool Works, is a leading manufacturer of scientific equipment and ... Over the past 90 years, Buehler has established sales, manufacturing and laboratory services ...

Illinois Tool Works Inc

Assembler

Itasca, IL · On-site

$18/hr

... our customers rely on every day. In this role, you will help ensure products are assembled ... About ITW Founded in 1912, Illinois Tool Works Inc. is a Fortune 300 global multi-industry ...

Illinois Tool Works Inc

Assembler

Lake Bluff, IL

$20 - $23/hr

Buehler, a division of Illinois Tool Works, is a leading manufacturer of scientific equipment and ... Over the past 90 years, Buehler has established sales, manufacturing and laboratory services ...

ITW Evercoat

Market Development Manager

Chicago, IL · On-site +1

$85K - $110K/yr

Collaborate cross-functionally with Operations, Marketing, R&D, and Customer Service to deliver ... Illinois Tool Works (ITW) is a Fortune 200 Company headquartered in Glenview, IL and the Evercoat ...

Illinois Tool Works

Customer Service Admin

Hopkinton, MA · On-site

$19.50 - $26/hr

Maintain and update Field Service Representative (FSR) documentation and records. * Process the ... Respond to customer inquiries regarding purchase orders, invoices, contracts, and service-related ...

ITW Evercoat

Market Development Manager

Saint Louis, MO · On-site +1

$85K - $110K/yr

Collaborate cross-functionally with Operations, Marketing, R&D, and Customer Service to deliver ... Illinois Tool Works (ITW) is a Fortune 200 Company headquartered in Glenview, IL and the Evercoat ...

ITW Evercoat

Market Development Manager

Denver, CO · On-site +1

$85K - $110K/yr

Collaborate cross-functionally with Operations, Marketing, R&D, and Customer Service to deliver ... Illinois Tool Works (ITW) is a Fortune 200 Company headquartered in Glenview, IL and the Evercoat ...

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Illinois Tool Works Jobs Information

Do workers at Illinois Tool Works get paid breaks?

Yes. Most people get paid breaks.
70% of people say they get paid breaks.
Based on data from 61 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Illinois Tool Works pay people when they’re sick?

Yes. Most people get paid when they’re sick.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 73 people who took the Breakroom Quiz between November 2024 and July 2026.

At Illinois Tool Works, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
69% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Illinois Tool Works affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 45 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Illinois Tool Works?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 71% of people with changing schedules find out their shifts one week or less ahead of time.
  • 29% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between December 2024 and May 2025.

Do workers at Illinois Tool Works worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and October 2025.

Do Illinois Tool Works workers get to choose the shifts they work?

Most people get to choose which shifts they work.
69% report that they have enough control over which shifts they work.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and October 2025.

How easy is it for Illinois Tool Works workers to change shifts?

Most people find it easy to change shifts.
73% of people report that it’s easy to change shifts if they need to.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it to get time off at Illinois Tool Works?

Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 69 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Illinois Tool Works managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
98% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and October 2025.

Do jobs at Illinois Tool Works spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and October 2025.

How easy is it to take sick days at Illinois Tool Works?

Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 72 people who took the Breakroom Quiz between November 2024 and July 2026.

Is a Illinois Tool Works job good for students?

Most students say this is a good place to work if you’re studying.
80% of students report this is a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and June 2026.

Is working at Illinois Tool Works good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
40% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Illinois Tool Works feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 63 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Illinois Tool Works get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 72 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Illinois Tool Works?

Some people feel stressed here.
65% of people say they often feel stressed at work.
Based on data from 72 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Illinois Tool Works enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Illinois Tool Works recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 75 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Illinois Tool Works?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 70 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at Illinois Tool Works?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people think Illinois Tool Works’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 68 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers feel well informed about how Illinois Tool Works is doing?

Only some people feel well informed about how the company is doing.
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 68 people who took the Breakroom Quiz between November 2024 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Itw?

Quality Manager

Illinois Tool Works Inc

Southampton, PA • On-site

$90K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Illinois Tool Works rating

8.0

Company rating: 8.0 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

181st of 495 rated machine equipment manufacturers

Job description

Job Description:
About us:
M&C Specialties, a business unit within the Pressure Sensitive Adhesives and Components division of Illinois Tool Works (ITW), is a leading global converter with advanced engineering and manufacturing facilities in North America, Europe and Asia. We offer differentiated solutions and enhance our customers' competitive advantage through our:
  • 80 years of market expertise with a focus on Healthcare, Electronics, and Battery
  • Global organization with a local sales and customer service team
  • Turn-key contract manufacturing partners
  • Creative solutions maximizing product performance and market competitiveness
  • Close engagement with our customers ensuring the best product solutions
  • Commitment to providing unparalleled value
  • Organization's strength (Fortune 300 company)

To learn more about us, please visit https://mcspecialties.com
As an ITW company, we are proud to offer to our employees:
  • Competitive, merit-based compensation
  • Comprehensive medical, prescription, vision, and dental benefits
  • A 401(k) plan with a generous match and immediate eligibility
  • An additional retirement contribution of 3-6% (based on age and years of service) of your eligible pay added to your 401(k) plan
  • Generous paid vacation, sick days and holidays
  • Company paid life insurance, short-term disability, and long-term disability
  • Life Assistance and Wellness Programs
  • Educational Assistance

SUMMARY: This position is responsible for the development, maintenance, and continuous improvement of all aspects of the quality management system as well as ensuring the quality standards for processes, materials, and products are being met.
Essential Job Responsibilities:
  • Supporting customer requirements within the organization and proposing improvements to the quality management system.
  • Developing internal directives and standards for the quality management system and ensuring their compliance.
  • Planning and monitoring the execution of regular internal audits in accordance with quality standards and industry requirements.
  • Evaluating internal quality audits, identifying causes of nonconformities, defining and implementing corrective and preventive actions, and monitoring their effectiveness.
  • Conducting external supplier audits.
  • Cooperating with auditors during external audits and coordinating personnel to provide support to audit teams.
  • Preparing documentation, reports, and audit summaries from internal and external audits for management team.
  • Managing activities focused on risk analysis and risk reduction.
  • Effectively managing situations to enable production and business continuity.
  • Investigating, analyzing, and closing customer complaints in an effective and timely manner
  • Providing consulting and advisory support to internal and external customers.
  • Leading, motivating, evaluating, and monitoring the performance of the quality team.

SKILLS and COMPETENCIES:
  • Strong leadership skills with experience supervising or mentoring quality analysts or inspectors and collaborating with cross-functional teams.
  • Excellent analytical, organizational, and documentation skills, with the ability to interpret technical specifications and quality data.
  • Effective communication skills for engaging with internal stakeholders and customers on quality issues and improvement initiatives.

EDUCATION and/or EQUIVALENT EXPERIENCE:
  • Bachelor's degree
  • 4+ years of experience in a quality control or assurance in manufacturing
  • Minimum of 2 years of experience leading a quality function
  • Experience with and solid understanding of relevant industry QMS standards and regulations such as ISO 9001:2015, ISO 13485:2016
  • Broad experience with quality tools and systems, including but not limited to audits, validation, non-conformance, CAPA/RCA, investigations, laboratory controls, and production and process controls

Compensation Information:
The anticipated salary range for this position is $90,000-112,000. Final compensation will be determined based on experience, skills, qualifications, and other job-related factors.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

What Illinois Tool Works employees say

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About Illinois Tool Works

Sourced by ZipRecruiter

ITW is a global industrial company built around a differentiated and proprietary business model. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. From state-of-the-art dishwashers, ovens and refrigerators in restaurants and hotels, to automobile components inside vehicles all over the world ... the products we manufacture and the solutions we design are all around us. The buildings where we live and work are built with ITW construction and welding products, and our ITW test & measurement solutions help to ensure the quality and safety of millions of products. ITW’s dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture. Our leaders have deep expertise in the ITW Business Model and leverage it to deliver superior performance and value to our customers.

Industry

Machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Glenview, IL, US

Year founded

1912

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