Overview:
The Client Services Representative is the company?s first representative of support for customers and ensures they are satisfied with their phone/email experience. The Client Services Representative will mainly answer phones, voicemail, store email and order requests. In addition they will schedule appointments and enter client data.
Roles and Responsibilities:
The Client Services Representative will/is:
- Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards
- Be courteous and pleasant with coworkers and supervisors
- Uphold and practice company policies, procedures and Kleinfeld Bridal service standards
- Encourages positive working relationships between departments that enhances the customer experience
- Resolve any issue partnering with the appropriate person to ensure a timely and productive solution
- Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
- Manage/book customer appointments
- Assist clients with the status of their purchases and assist with their questions, needs and order requests
- Complete all necessary data entry. Ensure all administration and client service paperwork is accurate, processed and updated
- Ensure that offices and common areas are kept organized, clean and safe for all employees and customers
- Provide back up support for Reception and Financial Services
Qualifications and Education Requirements
Educations:
- High School diploma/GED required
- 5+ years in cash handling and customer service
Communication:
- Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff
Leadership:
- Able to demonstrate problem resolution skills
- Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds
Organizational Skills:
- Ability to manage multiple tasks simultaneously while prioritizing
- Detail oriented
- Demonstrate the highest level of ethics and integrity
Required Skills:
- Excellent verbal and written communication skills with attention to detail
- Excellent time management
- Excellent professional interpersonal skills both in person and by phone
- Ability to manage multiple projects independently
- MS Office (word, excel, power point & email) proficiency