Job Summary:
InterSystems is a creative data technology provider that delivers a unified foundation for next-generation applications across various sectors. They are seeking a Data Center Cloud Operations Manager to oversee day-to-day management of U.S.-based data center environments, ensuring operational excellence and compliance while leading operations staff and vendors.
Responsibilities:
• Manage daily operations across one or more colocation data center facilities, serving as the primary operational point of contact
• Coordinate remote hands, maintenance windows, and incident response with colocation providers
• Ensure availability and reliability of power, cooling, space, network connectivity, and physical security
• Lead incident management and root cause analysis (RCA) involving internal teams and third-party providers
• Maintain and enforce SOPs, runbooks, access procedures, and escalation paths
• Support enterprise infrastructure platforms including:
• Partner with Systems, Platform, and Cloud teams to support hardware lifecycle events, upgrades, and capacity expansions
• Ensure operational readiness for containerized and virtualized workloads deployed in colocation facilities
• Lead and develop data center operations staff and contractors supporting colocation environments
• Define staffing models, on-call rotations, and escalation coverage
• Promote operational discipline, documentation quality, and continuous improvement
• Manage colocation providers, hardware vendors, network carriers, and service partners
• Oversee SLAs, maintenance coordination, access controls, and service delivery
• Support contract reviews, renewals, and capacity planning discussions with providers
• Plan and manage rack space, power, and cooling capacity within colocation facilities
• Oversee hardware installs, decommissions, migrations, and inventory accuracy
• Maintain documentation for layouts, power chains, network connectivity, and platform dependencies
• Enforce physical security policies and access governance in third-party facilities
• Support audits and compliance requirements (e.g., SOC, ISO, HIPAA, PCI, as applicable)
• Identify operational risks related to colocation dependencies and drive mitigation strategies
• Work closely with Solution Portfolio Director, Architecture Director, infrastructure architects and technical leadership to align data center operations with platform architecture, capacity planning, and long-term technology roadmaps
• Act as a key interface between Facilities, Network, Systems, Cloud, Security, and Application teams
• Support disaster recovery planning, testing, and execution
• Participate in change management, architecture reviews, and platform readiness assessments
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Engineering, or related field (or equivalent experience)
• 7+ years of data center or infrastructure operations experience, with significant colocation exposure
• 3+ years in a leadership or management role
• Strong understanding of data center infrastructure, including power, cooling, racks, cabling, servers, and networking
• Experience coordinating operations across third-party providers
• Proven incident management, escalation, and problem-solving skills
Preferred:
• Experience operating multi-site or geographically distributed colocation environments
• Hands-on familiarity with: Coralogix, Service Now, Dell PowerFlex or similar SDS platforms, Pure Storage or similar FC-Block SAN storage, Broadcom VMware VCF, Nutanix AHV and Cluster Management, Kubernetes platforms in enterprise or regulated environments
• Certifications such as ITIL, CDCP/CDCS, PMP, or similar
• Experience with Data Center Infrastructure Management (DCIM), ServiceNow, asset management, and infrastructure monitoring tools
Company:
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Founded in 2003, the company is headquartered in Tokyo, JPN, with a team of 1001-5000 employees. The company is currently Late Stage.
