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20 Instructure Customer Success Manager Jobs Hiring Near You

Instructure

Customer Success Manager, K-12

Customer Experience Manager At Instructure, we believe in the power of people to grow and succeed ... The Customer Success Manager will participate in efforts to retain the account, help grow the ...

Instructure, Inc

Sr. Customer Success Manager

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our ... We are seeking a highly skilled and experienced Sr. Customer Success Manager (CSM) to join our ...

Instructure, Inc

Founder, Instructure Foundry

Get in front of real customers in the first weeks, score the problem and the solution honestly, and ... have a stake in our success. * Flexible work culture. Our remote, hybrid and in-office ...

Instructure, Inc

Builder, Instructure Foundry

$150K - $230K/yr

A product mindset-you care that the thing works for the customer, not just that it compiles. * The ... have a stake in our success. * Flexible work culture. Our remote, hybrid and in-office ...

Instructure, Inc

Sr. Revenue Operations Analyst

$80K - $100K/yr

Instructure is looking for a high-performing Senior Sales Operations Analyst to serve as the ... Partner with Finance, Marketing, Customer Success, Enablement, and Revenue Operations to align ...

Instructure, Inc

Learning Consultant

... customers manage change and deepen and elevate their use of Instructure products to meet ... success. * Collaborate with team members, Instructure employees, and customers to enhance our ...

Instructure, Inc

Growth Marketing Manager, Foundry

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our ... Once customers land, drive adoption, expansion, and retention with consistent, value-based ...

Instructure, Inc

Talent Acquisition Operations, Manager

$80K - $100K/yr

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our ... Success in the First Six Months • Global recruiting workflows are standardized and adopted. • ...

Instructure, Inc

Senior Finance Manager

$150K - $180K/yr

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our ... have a stake in our success. * Flexible work culture. Our remote, hybrid and in-office ...

Instructure, Inc

Sales Operations Manager, Foundry

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our ... We're building scaled businesses that customers pay for and retain well, and we're measuring ...

Instructure, Inc

Platform Architect

$200K - $230K/yr

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our ... Collaborate closely with Engineering managers, SRE, and other stakeholders to understand ...

New

Instructure, Inc

Equity Administrator

Salt Lake City, UT · On-site

$90K - $120K/yr

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our ... Manage the equity grant and approval process from start to finish - preparing grant recommendations ...

Instructure, Inc.

Equity Administrator

Salt Lake City, UT · On-site +1

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our ... Manage the equity grant and approval process from start to finish - preparing grant recommendations ...

Instructure, Inc

Senior Finance Analyst, Corporate FP&A

$85K - $115K/yr

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our ... Reconcile results with Accounting and other Finance teams to ensure management reporting aligns ...

Instructure, Inc

Sales Operations Manager

$132K - $168K/yr

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our ... Audit and consolidate CRM workflows, standardizing lead dispositioning, stage progressions, and ...

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Customer Success Manager, K-12

Instructure

Remote

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This job post has expired today. Applications are no longer accepted.

Job description

Customer Experience Manager

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

We are looking for a seasoned Customer Experience Manager or Customer Success Manager to work with our K12 clients. This position will focus specifically on supporting our customers who have implemented the K12 Instructure Learning Platform and provide them with an exceptional customer experience.

The Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure. The main focus of this position is to manage existing accounts and position Instructure to capture additional market share through a solutions oriented approach.

What You Will Be Doing

Manage the Instructure customer experience for all customers within your territory

  1. Work collaboratively with Sales and Renewals to increase market share from existing account base and new business to business opportunities
  2. Act as liaison between the customer and Instructure
  3. Understand the customer's vision and goals with the Instructure Learning Platform and help them achieve success
  4. Accountable for CSAT and working closely with Sales and Renewals to achieve NRR targets
Here Is What You Will Need To Know/Have

Successful candidates will have the following education, experience, and skills:

  • Requires a Bachelor's Degree or a minimum of 4+ years Account Management experience.
  • Exceptional communication skills both written and verbal.
  • Capacity to set correct expectations and manage issues to completion.
  • Multitask and prioritize tasks in a changing environment.
  • Strong team mentality, utilizing internal and external resources strategically and judiciously.
  • Customer facing background within the software industry.
  • Demonstrated ability to solve problems and seek solutions.
  • K12 Education experience and knowledge preferred

Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

  • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
  • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
  • Generous time off, including local holidays and our annual "Dim the Lights" period in late December, when teams are encouraged to step back and recharge based on departmental needs.
  • Comprehensive wellness programs and mental health support
  • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
  • The technology and tools you need to do your best work
  • Motivosity employee recognition program
  • A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.

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