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60 Informatica Senior Technical Support Engineer Jobs Hiring Near You

ABB

Senior Technical Support Engineer

Richmond, VA · On-site

... engineers and local support teams to drive issues toward resolution. * Categorizing technical ... For more information regarding your (EEO) rights as an applicant, please visit the following ...

ASSA ABLOY

Technical Support Engineer

Austin, TX · On-site

Providing expert advice to senior technical and management staff at customer sites, negotiating ... information, connect with others or track something. HID technology is behind billions of ...

Smarsh

Sr. Technical Support Engineer I

Portland, OR · On-site

$76K - $85K/yr

Experienced level Technical Support Engineering role. * Frontline support role for Enterprise ... Follow required polices and processes to maintain compliance with information security and data ...

Smarsh

Sr. Technical Support Engineer I

Atlanta, GA

Experienced level Technical Support Engineering role. * Frontline support role for Enterprise ... Follow required polices and processes to maintain compliance with information security and data ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Collection, analysis and change recommendations of configuration information * Collection and ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Collection, analysis and change recommendations of configuration information * Collection and ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Collection, analysis and change recommendations of configuration information * Collection and ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Collection, analysis and change recommendations of configuration information * Collection and ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Collection, analysis and change recommendations of configuration information * Collection and ...

Verkada

Technical Support Engineer

San Mateo, CA

About the Role Verkada is looking for Technical Support Engineers to support our growing base of ... Networking, Telecommunications, Systems Administration, Information Technology, Computer Science ...

Transact Campus

Technical Support Engineer

Atlanta, GA

$44K - $74K/yr

Practical experience in Information Technology, Engineering, or related technical field * 2-4 years ... Senior Technical Support Engineer and specialized roles in Customer Engineering or Technical ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

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Senior Technical Support Engineer

Senior Technical Support Engineer

ABB

Richmond, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Key responsibilities

  • Provide technical support for customer escalations and issues related to Critical Power system issues using ticketing system, phone, or email, including 24/7 diagnostic center rotation and collaboration with field engineers and local support teams.

  • Categorize technical issues and analyze them through communication with customers and remote connections to assets for a large range of services and products.

  • Maintain detailed technical documentation and case management using ABB systems.

ABB Group rating

8.4

Company rating: 8.4 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

72nd of 419 rated machine equipment manufacturers

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Service Manager
In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with standard processes and guidelines. You will be the technical reference for critical customer escalations-solving complex issues when our local support teams and partners needs help. This role combines technical depth, customer focus, and a passion for problem-solving in a fast-paced, collaborative environment.
The work model for the role is: Hybrid #LI - Hybrid
You will be mainly accountable for:
  • Provide technical support for customer escalations and issues, helping our local organizations and partners handling Critical Power system issues. This is done with the use of ticketing system, phone, or email. This support is also through the 24/7 diagnostic center rotation and collaboration with field engineers and local support teams to drive issues toward resolution.
  • Categorizing technical issues and analyzing them through communication with customers and remote connections to assets for a large range of services and products for which they are certified to perform.
  • Maintain detailed technical documentation and case management using ABB systems (SFDC)
  • Recognizing improvement needs in the ways of working and potential solutions for them and the products in question and driving improvement actions in their own area of responsibility.
  • Interacting with other departments, such as Quality and R&D, to address product issues and drive continuous product improvement.

Job Qualifications:
  • Bachelor's degree in Electrical Engineering, Power Systems, or related technical discipline
  • 5+ years of experience in commissioning and after-sales technical support
  • Troubleshooting experience of UPS, PCS, STS/PDU or energy storage solutions are a plus
  • The ability to write clear and concise technical documents, reports, and field support procedures
  • Ability to travel up to 20% of the time domestically or internationally
  • Certifications in Power Systems or related technical fields is preferred

What's in it for you
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability
  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High-Deductible Health Plan (with a Health Savings Account) called the High-Deductible Plan.
  • Choice between two dental plan options: Core and Core Plus
  • Vision benefit
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Voluntary life and AD&D - 100% employee paid up to maximums
  • Short Term Disability - up to 26 weeks - Company paid
  • Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
  • Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
  • Parental Leave - up to 6 weeks
  • Employee Assistance Program
  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  • Employee discount program

Retirement
  • 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP)

Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

What ABB Group employees say

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About ABB Group

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Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US

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