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Position Title: Fleet Services Supervisor

Safety Sensitive: Yes

Supervisor’s Title: Fleet Services Manager

FLSA Status: Non-Exempt

Department: Fleet Services

Division: Operations

Worker Category: Salary Non-Exempt Full-Time

Job Class: Management

This is a 3rd shift position with the anticipated hours of 8:00 PM - 6:00 AM.

ABOUT US

We are IndyGo, a Municipal Corporation of Indianapolis–Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate transit routes throughout the county, providing millions of passenger trips a year. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals.

WHO WE ARE

As the largest public transportation provider in Indiana, we believe driving people from one place to another is much more than just moving riders: it’s about helping our riders reach their hopes and dreams, education and careers, families and friends, and health and well-being. IndyGo is focused on meeting three objectives as we operate nearly 30 transit routes throughout Marion County, and provide millions of passenger trips each year. They include protecting frontline workers, increasing ridership and prioritizing long-term stability. We are moving the city forward to become a better place of opportunity and community.

INDYGO MISSION

IndyGo's mission is to connect our community to economic and cultural opportunities through safe, reliable and accessible mobility experiences. Our vision is to be at the forefront of making Indianapolis a resilient, prosperous and equitable community for all.

Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.

Adaptability: We adapt to disruptions through technology, workforce and ridership innovations, so we can meet the evolving needs of our community.

Workplace Culture: We offer an empowering workplace to meet the needs of our teammates and riders.

Compassion: We promote, embrace and value all individuals, treating each other with dignity and respect.

Communication: We value open and honest conversations with each other, our riders and the community.

Excellence: We are proud of who we are and the work we do and will continue to exceed customer expectations.

Responsibility: We will be good stewards of our resources.

Results: We make things better today than they were yesterday.

Safety: We ensure safe and secure environments.

BENEFITS WE OFFER

• Voluntary medical, dental, and vision coverage (effective on the first of the month following 30 days of employment)
• On-site wellness clinic for employees and their families
• Retirement plans (401A and 457B)
• Tuition reimbursement
• Free IndyGo transportation for employees and their families
• Eligibility for the Federal Loan Forgiveness Program

POSITION PURPOSE

The Fleet Services Supervisor oversees operation and staff engaged in the servicing and distribution of vehicles and other equipment. The incumbent will provide direction and technical assistance, including diagnosing problems and troubleshooting.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this position successfully, an individual must be able to perform the essential functions of the job, with or without reasonable accommodation. The company will provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law.

• Provides direction and leadership for all vehicle and equipment fueling, charging, and cleaning services; manages an efficient workflow and verifies units have been properly serviced to maintain safe and efficient operation of the service lines.
• Supervises the bus bill out/distribution processes and Motor Pool process.
• Ensures that fueling and cleaning of rolling stock and equipment are accomplished in a timely and thorough manner.
• Enforces departmental policies, and Collective Bargaining Agreement (CBA) including policies related to work schedules and assigning personnel to effectively carry out required work.
• Completes relevant paperwork and reports timely and accurately; this includes ensuring that all service actions and bus assignments (bus cleaning, fueling, charging, and garage assignments and special assignments, etc.) are properly documented on paper and/or in the appropriate computer system(s).
• Creates and closes work orders as appropriate.
• Communicates effectively via email and related software system(s), all documentation, write-ups relevant to defects and/or repairs needed to Fleet Services Department peers and management throughout entire shift.
• Prioritizes work and deal with conflicting workload requirements
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.

OTHER FUNCTIONS

• Performs administrative support including time keeping, vacation and leave tracking.
• Supports other areas within Fleet Services Department on various projects.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Directly supervises one or more employees.
• Applies supervisory responsibilities according to organizational policies, collective bargaining agreement and applicable laws.
• Interviews, hires, and trains employees; plans, schedules, assigns, and directs work according to the current collective bargaining agreement; evaluates and manages employee performance; addresses complaints and resolves employee issues. Perform coaching, counseling and progressive discipline as needed including thorough and timely documentation.

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience.

• Formal trade school or an associate’s degree in automotive, diesel or engineering program or a related field preferred.
• Two (2) or more years of professional warehouse and/or logistics experience preferred; union environment experience preferred.
• Valid Indiana Driver’s License is required.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

• Comprehensive knowledge of vehicle operations and service; this includes knowledge related to preventative maintenance, related safety guidelines/parameters, and vehicle operational systems.
• Operational knowledge of mandated safety principles related to personal protective equipment, chemical hazards, lockout/tag out and general shop safety and cleanliness practices.
• Knowledge of safety precaution related to the work; including methods of lifting and moving heavy objects with proper equipment.
• Ability to process and analyze data, analyze problems, identify alternative solutions, project consequences of proposed actions and implementing recommendations.
• Proficient in using a computer and related technology, including proficiency with Microsoft Office, the internet, software applications, and complex spreadsheets and databases.
• Ability to operate laptops, tablets and two-way communication devices, office equipment, including copiers, fax machines and phones; including basic troubleshooting techniques.
• Ability to prioritize, organize, and manage tasks and time effectively.
• Must be able to effectively communicate with others and work effectively in a team environment.
• Proficient mathematical abilities (addition, subtraction, multiplication, division, percentages, ratios, and fractions).

PHYSICAL DEMANDS

To perform this position successfully, an individual must be able to perform the essential physical functions of the job, with or without reasonable accommodation. The company will provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law.

• Regular on-site attendance is an essential function of this position due to the need for in-person collaboration, operational support, hands-on infrastructure management, and training and development activities. This role is designated as fully onsite and is not eligible for remote work.
• Ability to manage multiple priorities and meet time-sensitive deadlines.
• Ability to work independently with work checked on a regular basis.
• Ability to move throughout the facility to oversee operations, with periods of stationary work for administrative tasks.
• Ability to perceive visual information necessary to recognize and respond to safety hazards and distinguish colors to identify vehicle fluids.
• Requires some exposure to heavy machinery/equipment, excessive noise, extreme temperatures, fumes/odors, some hazardous materials, and dirt/dust.
• Position may require flexibility to work various shifts, including evenings and weekends, based on operational needs.

IndyGo is an Equal Opportunity Employer