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Independent Health
Independent Health

60 Independent Health Member Services Representative Jobs Hiring Near You

Independent Health Association

$19/hr

... member. Qualifications * High school diploma or GED required. * Prior experience and success ... Maintain technical knowledge regarding Independent Health's contracts and benefits and working ...

Independent Health Association

$20/hr

This is a great opportunity to join Independent Health and our family of companies! We are hiring ... Prior experience in customer service required, preferably in a healthcare setting. Experience ...

Independent Health

Delivery Driver

Williamsville, NY · On-site

$20.50/hr

Their regular daily delivery services will be for Independent Health Specialty Pharmacy with ... duties representing Independent Health must be compliant with State Motor Vehicle laws and must ...

Independent Health

Delivery Driver

Buffalo, NY · On-site

$20.50/hr

Their regular daily delivery services will be for Independent Health Specialty Pharmacy with ... duties representing Independent Health must be compliant with State Motor Vehicle laws and must ...

Independent Health Association

$28 - $33/hr

Develop and maintain relationships with key decision makers and brokers to facilitate member ... Present Independent Health programs and services to employee groups during open enrollment meetings.

Independent Health

Associate Medical Director - UM PT

$115 - $155/hr

... of our member contract. * Ensure that all UM decisions represent services that are medically ... Support UM leadership to improve clinical service operations. Serve on Independent Health ...

Independent Health

Contractual Reviewer-Senior

Buffalo, NY · On-site

$22.50 - $27.50/hr

Frequent review of Independent Health policies, contracts, clinical documentation, claims systems ... member benefit contract. * Demonstrate positive interrelationships and service excellence in ...

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Independent Health Jobs Information

Do workers at Independent Health get paid breaks?

No. Most people don’t get paid breaks.
83% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

Does Independent Health pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Is the health insurance from Independent Health affordable enough for their workers?

Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers at Independent Health worry about hours?

Most people don’t worry about getting enough hours.
80% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it to get time off at Independent Health?

Most people find it easy to get time off.
89% of people report it’s easy to get time off.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Do jobs at Independent Health spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
40% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it to take sick days at Independent Health?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at Independent Health good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Independent Health feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Independent Health get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

Is it stressful to work at Independent Health?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Independent Health enjoy their jobs?

Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Independent Health recommend working with their team?

Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get enough training when they start at Independent Health?

Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at Independent Health?

Most people are given support to advance their career here.
In the last year, 75% of people report being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people think Independent Health’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how Independent Health is doing?

Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

What other companies are hiring for Member Services Representative jobs?

What are the most popular jobs at Independent Health?

Infographic showing various Member Services Representative job openings at Independent Health in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 80% Physical, and 20% Remote job distribution.

Customer Service Representative

Independent Health

Buffalo, NY • On-site

$19/hr

Other

PTO

Re-posted 23 days ago

Independent Health rating

8.1

Company rating: 8.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

154th of 309 rated insurance

Job description

FIND YOUR FUTURE
We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.
We're excited to announce an excellent opportunity for full-time Customer Service Representatives starting on September 8th, 2026.
Training:
  • Approximately 10 weeks of paid, on-site training
  • Monday-Friday, 8:00AM - 4:30pm
  • Location: 250 Essjay Rd., Williamsville, NY
Schedule:
  • After training, this role transitions to a hybrid work arrangement
  • You'll be assigned a regular shift between 8:00 AM and 8:00 PM
  • Shift Preferences will be discussed after training
  • Occasional Overtime may be required, including holidays and weekends, based on business needs
Pay Rate:
  • $19 per hour
Overview
The Customer Service Representative (CSR) is responsible for displaying confidence, passion for service, and practicing empathetic listening while connecting to Independent Health members. The CSR actively listens, assesses needs and utilizes system tools and resources to address and resolve inquiries. In addition, the CSR makes appropriate process or regulatory determinations and follows escalation procedures when deemed appropriate. The CSR is called on to research complex issues pertaining to benefits, claims, plans, and eligibility across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the member.
Qualifications
  • High school diploma or GED required.
  • Prior experience and success working in a customer service focused environment required.
  • Previous experience working in a call center preferred.
  • Knowledge of CPT codes, ICD-9 coding, and medical terminology preferred.
  • Excellent written and verbal communication skills. Ability to communicate with internal and external customers effectively and efficiently. Must be able to work collaboratively.
  • Ability to think critically and listen with intent to understand.
  • Ability to adapt behavior based on constructive feedback to improve job performance.
  • Proficient in problem solving and ability to prioritize accordingly.
  • Microsoft Office experience required with the ability to talk and type simultaneously. Must demonstrate proficiency in balancing keyboard accuracy with speed, the ability to correctly transmit data, and the ability to work efficiently while producing excellent customer service experiences.
  • Strong organizational and time management skills.
  • Ability to assume responsibility and maintain confidentiality. Strong sense of accountability is required.
  • Flexibility to work additional hours as required by department. Flexibility in shift assignment required. Must have availability to work a shift between 8:00 a.m. and 8:00 p.m. during normal business hours. Weekend shifts and holidays may occasionally be required.
  • Ability and willingness to meet with customers face to face at alternate locations when business needs require.
  • Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.
Essential Accountabilities
Service Customers
  • Provide excellent customer service when responding to customers and de-escalate customers as needed.
  • Relay accurate and up-to-date information on policies and procedures and communicate a successful resolution to inquiries.
  • Document all calls accurately and timely.
  • Escalate issues to the appropriate resources as outlined in policy and procedure guides.
  • Meet or exceed all quality, productivity, accuracy, and call identification goals as stated in the most current departmental policy.
Maintain Core Knowledge
  • Maintain technical knowledge regarding Independent Health's contracts and benefits and working knowledge of policies, procedures, and updates daily.
  • Attend required training sessions as needed (including remote and onsite learning).
  • Provide accurate and up-to-date information to all customers by documenting all pertinent information into appropriate systems to meet regulatory agency standards.
Technology Requirements
  • Utilize multiple systems and tools to obtain needed information related, but not limited to:
    • Claims.
    • Enrollment.
    • Authorizations.
    • Finance.
    • Accounts Receivable.
    • Reference Screens.
    • Providers.
  • Ability to determine claim status and whether claim is adjudicated properly. Must have knowledge and ability to make claim adjustments using established criteria.

Immigration or work visa sponsorship will not be provided for this position
Compensation may vary based on factors including but not limited to skills, education, location and experience.
In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.
Current Associates must apply internally via the Job Hub.

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