Lobby Manager, Visitor Engagement
$60K - $65K/yr
The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees a team of Guest Specialists and daily lobby operations in conjunction with Visitor ...
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Lobby Manager, Visitor Engagement
$60K - $65K/yr
The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees a team of Guest Specialists and daily lobby operations in conjunction with Visitor ...
Engineer
$58.24/hr
The Museum of Modern Art is currently accepting applications for an Engineer in its Building Operations Department with primary responsibility for ensuring that all Museum buildings are being managed ...
Engineer
$58.24/hr
The Museum of Modern Art is currently accepting applications for an Engineer in its Building Operations Department with primary responsibility for ensuring that all Museum buildings are being managed ...
The Museum of Modern Art is currently accepting applications for temporary Sales Associates in the Soho Design Store located directly on 81 Spring Street. Reporting to the Store Manager, the Sales ...
The Museum of Modern Art is currently accepting applications for temporary Sales Associates in the Soho Design Store located directly on 81 Spring Street. Reporting to the Store Manager, the Sales ...
Position Summary: Supervises activity within an assigned area, ensuring all security officers adhere to established departmental policies. Manages and responds to all emergencies within the assigned ...
Position Summary: Supervises activity within an assigned area, ensuring all security officers adhere to established departmental policies. Manages and responds to all emergencies within the assigned ...
MoMA is seeking a Manager, Member Retention and Engagement to join the Membership team. The Membership program has a loyal base that delivers lifetime value (LTV) and recurring revenue for the Museum ...
MoMA is seeking a Manager, Member Retention and Engagement to join the Membership team. The Membership program has a loyal base that delivers lifetime value (LTV) and recurring revenue for the Museum ...
About MoMA PS1 Inspired by daring artists, MoMA PS1 is committed to the exploration of contemporary art and culture, broadening perspectives on the issues of our day, and engaging New Yorkers and ...
About MoMA PS1 Inspired by daring artists, MoMA PS1 is committed to the exploration of contemporary art and culture, broadening perspectives on the issues of our day, and engaging New Yorkers and ...
Senior Front-End Developer
Manhattan, NY · On-site
$160K/yr
The Museum of Modern Art is seeking a highly skilled and experienced Senior Front-End Developer to join our engineering team. This critical role is responsible for owning the technical front-end ...
Senior Front-End Developer
Manhattan, NY · On-site
$160K/yr
The Museum of Modern Art is seeking a highly skilled and experienced Senior Front-End Developer to join our engineering team. This critical role is responsible for owning the technical front-end ...
Guest Specialist
$27.65/hr
The Museum of Modern Art is currently accepting applications for a Guest Specialist who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership ...
Guest Specialist
$27.65/hr
The Museum of Modern Art is currently accepting applications for a Guest Specialist who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership ...
The Museum of Modern Art is currently accepting applications for a temporary Stock Associate in the Soho Design Store. Reporting to the Associate Store Manager, Operations, the Stock Associate is ...
The Museum of Modern Art is currently accepting applications for a temporary Stock Associate in the Soho Design Store. Reporting to the Associate Store Manager, Operations, the Stock Associate is ...
The Museum of Modern Art is currently accepting applications for a Curatorial Assistant in the Department of Architecture and Design who will provide support for an upcoming monographic exhibition on ...
The Museum of Modern Art is currently accepting applications for a Curatorial Assistant in the Department of Architecture and Design who will provide support for an upcoming monographic exhibition on ...
Security Officer
$26.50/hr
The Museum of Modern Art is currently accepting applications for Security Officers (multiple openings) to interact with visitors in a positive and welcoming manner, including providing directions and ...
Security Officer
$26.50/hr
The Museum of Modern Art is currently accepting applications for Security Officers (multiple openings) to interact with visitors in a positive and welcoming manner, including providing directions and ...
The Museum of Modern Art is currently accepting applications for a Selling Specialist in the MoMA Design Store, Soho who delivers a knowledgeable, thoughtful, and inspiring customer service ...
The Museum of Modern Art is currently accepting applications for a Selling Specialist in the MoMA Design Store, Soho who delivers a knowledgeable, thoughtful, and inspiring customer service ...
The Museum of Modern Art is currently accepting applications for a Curatorial Assistant in the Department of Architecture and Design who will provide support for upcoming contemporary architecture ...
The Museum of Modern Art is currently accepting applications for a Curatorial Assistant in the Department of Architecture and Design who will provide support for upcoming contemporary architecture ...
The Museum of Modern Art is currently accepting applications for a Guest Specialist who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership ...
The Museum of Modern Art is currently accepting applications for a Guest Specialist who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership ...
The Museum of Modern Art is seeking an experienced Senior Data Engineer to be the technical owner of our data engineering team and the primary point of contact for departments and data analysts who ...
The Museum of Modern Art is seeking an experienced Senior Data Engineer to be the technical owner of our data engineering team and the primary point of contact for departments and data analysts who ...
The Site Merchandiser, E-Commerce supports the day-to-day execution of MoMA Retail's online merchandising strategy, with a focus on driving conversion, average order value, and profitable revenue ...
The Site Merchandiser, E-Commerce supports the day-to-day execution of MoMA Retail's online merchandising strategy, with a focus on driving conversion, average order value, and profitable revenue ...
Temporary Guest Specialists
Manhattan, NY · On-site
$19.50/hr
The Museum of Modern Art is currently accepting applications for Guest Specialists who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership ...
Temporary Guest Specialists
Manhattan, NY · On-site
$19.50/hr
The Museum of Modern Art is currently accepting applications for Guest Specialists who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership ...
The Museum of Modern Art is currently accepting applications for a Development Officer for the Contemporary Arts Council. In collaboration with the Assistant Director and the Manager of Affiliate ...
The Museum of Modern Art is currently accepting applications for a Development Officer for the Contemporary Arts Council. In collaboration with the Assistant Director and the Manager of Affiliate ...
The Museum of Modern Art is currently accepting applications for a permanent Stock Associate in the Soho Design Store to help maintain the stockroom, assist in sales floor replenishment and ensure ...
The Museum of Modern Art is currently accepting applications for a permanent Stock Associate in the Soho Design Store to help maintain the stockroom, assist in sales floor replenishment and ensure ...
The Museum of Modern Art is currently accepting applications for an Assistant to the Chief Curator at Large and Publisher who will provide wide-ranging administrative support to the CCAL/Publisher ...
The Museum of Modern Art is currently accepting applications for an Assistant to the Chief Curator at Large and Publisher who will provide wide-ranging administrative support to the CCAL/Publisher ...
$60K - $65K/yr
Full-time
Re-posted 2 days ago
Job description
The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees a team of Guest Specialists and daily lobby operations in conjunction with Visitor Engagement Managers, with accountability for delivering an exceptional visitor experience. Leads the floor and coaches staff to proactively engage visitors, anticipating needs and creating meaningful connections rather than waiting to be approached.
Additional responsibilities include:
- Leads daily floor operations across the Museum’s public spaces, maintaining an active, visible presence and coaching Guest Specialists to proactively engage visitors rather than waiting to be approached.
- Builds and sustains a welcoming, high-performing team environment by training, motivating, and developing Guest Specialists to be professional, approachable, and fluent in the Museum’s mission and offerings.
- Partners with the Visitor Engagement management team to ensure supervisory coverage during all public hours, including evening film programs and Free Fridays.
- Responds to visitor questions and resolves issues promptly and effectively, including de-escalation; elevates situations to the management team as appropriate.
- Collects and relays visitor feedback to the management team; proactively identifies and recommends operational improvements to streamline lobby procedures and enhance the visitor experience.
- Manages the full employee lifecycle for direct reports — including recruitment, onboarding, scheduling, training, performance reviews, constructive discipline, and professional development — in compliance with Museum policies and the relevant collective bargaining agreement.
- Maintains working knowledge of all lobby processes and ticketing systems, including minor troubleshooting; compiles end-of-day revenue reconciliations and daily attendance reports.
- Performs other duties reasonably related to the functions described above.
Requirements:
- Bachelor’s degree and five or more years customer service experience, ideally in a museum or retail environment. Must include experience supervising staff (coaching, delegating tasks, setting priorities, etc.).
- Cash-handling and operational management experience preferred.
- Superior interpersonal and customer service skills
- Must be able to work independently, set priorities, and follow and meet deadlines.
- Must be available to work holidays, evenings, and weekends as assigned. Scheduled shift times are subject to vary week to week based on operational needs.
- Excellent organizational skills and outstanding verbal and written communication skills are also key.
- Proficiency in Microsoft programs and Google Workspace
Reports to: Senior Manager, Visitor Engagement
Salary: The salary range for this position is $60,000 - $65,000 per annum
Application instructions: To apply, please visit MoMA Jobs. Applicants should submit a resume and a statement of interest.
Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).