Lobby Manager, Visitor Engagement
$60K - $65K/yr
The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees a team of Guest Specialists and daily lobby operations in conjunction with Visitor ...
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Lobby Manager, Visitor Engagement
$60K - $65K/yr
The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees a team of Guest Specialists and daily lobby operations in conjunction with Visitor ...
The Museum of Modern Art is currently accepting applications for a temporary Stock Associate in the Soho Design Store. Reporting to the Associate Store Manager, Operations, the Stock Associate is ...
The Museum of Modern Art is currently accepting applications for a temporary Stock Associate in the Soho Design Store. Reporting to the Associate Store Manager, Operations, the Stock Associate is ...
HBS Leadership Fellows Program provides graduate students at Harvard Business School the opportunity to complete their final year internship at MoMA under the supervision of experienced conservators.
HBS Leadership Fellows Program provides graduate students at Harvard Business School the opportunity to complete their final year internship at MoMA under the supervision of experienced conservators.
The Department of Learning and Engagement at The Museum of Modern Art supports the Museum's founding educational mission to ensure that people of all ages and abilities "enjoy, understand and use ...
The Department of Learning and Engagement at The Museum of Modern Art supports the Museum's founding educational mission to ensure that people of all ages and abilities "enjoy, understand and use ...
The Site Merchandiser, E-Commerce supports the day-to-day execution of MoMA Retail's online merchandising strategy, with a focus on driving conversion, average order value, and profitable revenue ...
The Site Merchandiser, E-Commerce supports the day-to-day execution of MoMA Retail's online merchandising strategy, with a focus on driving conversion, average order value, and profitable revenue ...
The Museum of Modern Art is currently accepting applications for temporary Sales Associates in the Soho Design Store located directly on 81 Spring Street. Reporting to the Store Manager, the Sales ...
The Museum of Modern Art is currently accepting applications for temporary Sales Associates in the Soho Design Store located directly on 81 Spring Street. Reporting to the Store Manager, the Sales ...
MoMA is seeking an administrative assistant to join the membership team to create a highly positive customer service experience for Museum members that supports retention, engagement, repeat ...
MoMA is seeking an administrative assistant to join the membership team to create a highly positive customer service experience for Museum members that supports retention, engagement, repeat ...
The Museum of Modern Art is seeking a highly skilled and experienced Senior Front-End Developer to join our engineering team. This critical role is responsible for owning the technical front-end ...
The Museum of Modern Art is seeking a highly skilled and experienced Senior Front-End Developer to join our engineering team. This critical role is responsible for owning the technical front-end ...
Security Officer
$26.50/hr
The Museum of Modern Art is currently accepting applications for Security Officers (multiple openings) to interact with visitors in a positive and welcoming manner, including providing directions and ...
Security Officer
$26.50/hr
The Museum of Modern Art is currently accepting applications for Security Officers (multiple openings) to interact with visitors in a positive and welcoming manner, including providing directions and ...
Curatorial Assistant, Drawings and Prints
Manhattan, NY · On-site
$74K/yr
The Museum of Modern Art is currently accepting applications for a Curatorial Assistant in its Department of Drawing and Prints. The Curatorial Assistant will support the Department's curatorial team ...
Curatorial Assistant, Drawings and Prints
Manhattan, NY · On-site
$74K/yr
The Museum of Modern Art is currently accepting applications for a Curatorial Assistant in its Department of Drawing and Prints. The Curatorial Assistant will support the Department's curatorial team ...
The Museum of Modern Art is currently accepting applications for Temporary Stock Associates in the Design Store located at 44 West 53rd Street, across from the Museum, who maintains the stockroom ...
The Museum of Modern Art is currently accepting applications for Temporary Stock Associates in the Design Store located at 44 West 53rd Street, across from the Museum, who maintains the stockroom ...
MoMA is seeking a Manager, Member Retention and Engagement to join the Membership team. The Membership program has a loyal base that delivers lifetime value (LTV) and recurring revenue for the Museum ...
MoMA is seeking a Manager, Member Retention and Engagement to join the Membership team. The Membership program has a loyal base that delivers lifetime value (LTV) and recurring revenue for the Museum ...
The Museum of Modern Art is seeking a highly skilled and experienced Senior Front-End Developer to join our engineering team. This critical role is responsible for owning the technical front-end ...
The Museum of Modern Art is seeking a highly skilled and experienced Senior Front-End Developer to join our engineering team. This critical role is responsible for owning the technical front-end ...
Guest Specialist
$27.65/hr
The Museum of Modern Art is currently accepting applications for a Guest Specialist who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership ...
Guest Specialist
$27.65/hr
The Museum of Modern Art is currently accepting applications for a Guest Specialist who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership ...
The Museum of Modern Art is currently accepting applications for an Assistant to the Chief Curator at Large and Publisher who will provide wide-ranging administrative support to the CCAL/Publisher ...
The Museum of Modern Art is currently accepting applications for an Assistant to the Chief Curator at Large and Publisher who will provide wide-ranging administrative support to the CCAL/Publisher ...
The Museum of Modern Art is currently accepting applications for Guest Specialists who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership ...
The Museum of Modern Art is currently accepting applications for Guest Specialists who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership ...
About MoMA PS1 Inspired by daring artists, MoMA PS1 is committed to the exploration of contemporary art and culture, broadening perspectives on the issues of our day, and engaging New Yorkers and ...
About MoMA PS1 Inspired by daring artists, MoMA PS1 is committed to the exploration of contemporary art and culture, broadening perspectives on the issues of our day, and engaging New Yorkers and ...
Position Summary: Supervises activity within an assigned area, ensuring all security officers adhere to established departmental policies. Manages and responds to all emergencies within the assigned ...
Position Summary: Supervises activity within an assigned area, ensuring all security officers adhere to established departmental policies. Manages and responds to all emergencies within the assigned ...
Security Officer
$18 - $20/hr
About MoMA PS1 PS1 was born out of New York's alternative space movement in the 1970s, transforming an abandoned nineteenth Century schoolhouse in Long Island City, Western Queens, into a space for ...
Security Officer
$18 - $20/hr
About MoMA PS1 PS1 was born out of New York's alternative space movement in the 1970s, transforming an abandoned nineteenth Century schoolhouse in Long Island City, Western Queens, into a space for ...
The Department of Learning and Engagement (L&E) at The Museum of Modern Art supports the Museum's founding educational mission to ensure that people of all ages and abilities "enjoy, understand and ...
The Department of Learning and Engagement (L&E) at The Museum of Modern Art supports the Museum's founding educational mission to ensure that people of all ages and abilities "enjoy, understand and ...
$60K - $65K/yr
Full-time
Posted 20 days ago
Job description
The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager that oversees a team of Guest Specialists and daily lobby operations in conjunction with Visitor Engagement Managers, with accountability for delivering an exceptional visitor experience. Leads the floor and coaches staff to proactively engage visitors, anticipating needs and creating meaningful connections rather than waiting to be approached.
Additional responsibilities include:
- Leads daily floor operations across the Museum’s public spaces, maintaining an active, visible presence and coaching Guest Specialists to proactively engage visitors rather than waiting to be approached.
- Builds and sustains a welcoming, high-performing team environment by training, motivating, and developing Guest Specialists to be professional, approachable, and fluent in the Museum’s mission and offerings.
- Partners with the Visitor Engagement management team to ensure supervisory coverage during all public hours, including evening film programs and Free Fridays.
- Responds to visitor questions and resolves issues promptly and effectively, including de-escalation; elevates situations to the management team as appropriate.
- Collects and relays visitor feedback to the management team; proactively identifies and recommends operational improvements to streamline lobby procedures and enhance the visitor experience.
- Manages the full employee lifecycle for direct reports — including recruitment, onboarding, scheduling, training, performance reviews, constructive discipline, and professional development — in compliance with Museum policies and the relevant collective bargaining agreement.
- Maintains working knowledge of all lobby processes and ticketing systems, including minor troubleshooting; compiles end-of-day revenue reconciliations and daily attendance reports.
- Performs other duties reasonably related to the functions described above.
Requirements:
- Bachelor’s degree and five or more years customer service experience, ideally in a museum or retail environment. Must include experience supervising staff (coaching, delegating tasks, setting priorities, etc.).
- Cash-handling and operational management experience preferred.
- Superior interpersonal and customer service skills
- Must be able to work independently, set priorities, and follow and meet deadlines.
- Must be available to work holidays, evenings, and weekends as assigned. Scheduled shift times are subject to vary week to week based on operational needs.
- Excellent organizational skills and outstanding verbal and written communication skills are also key.
- Proficiency in Microsoft programs and Google Workspace
Reports to: Senior Manager, Visitor Engagement
Salary: The salary range for this position is $60,000 - $65,000 per annum
Application instructions: To apply, please visit MoMA Jobs. Applicants should submit a resume and a statement of interest.
Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).