21 Iherb Customer Service Representative Jobs Hiring Near You

For A Better YouAt iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we'll empower you to live this promise each day as you make a truly global impact in your career.
We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.
Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what's expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now.
Job Summary:
The Warehouse Department Manager will provide leadership and direction in a high volume outbound, B2C small parcel environment, supervise and coordinate activities of team members concerned with picking, packing, shipping, receiving and fulfillment as it relates to preparing it for same day shipping both nationally and internationally via expedited carrier services, maintaining a safe, effective and orderly work environment, scheduling, continuous process improvement and maintaining positive vendor relationships.
Job Expectations:

• May order department supplies as needed
• Plan, schedule, and coordinate departmental activities to fulfill sales orders, meet inventory requirements, and deliver manufactured products in a timely fashion
• Issue written and oral instructions
• Study and standardize procedures to improve efficiency of team members
• Maintain harmony among team members and resolve grievances
• Confer with other managers in the distribution center to ensure coordination of other warehouse activities
• Confer with other managers outside of the distribution center to ensure coordination of other functions such as inventory management and quality assurance
• Maintain a safe and organized work environment
• Responsible for working with other departments to assist in resolving issues related to order fulfillment, inventory accuracy and invoicing
• Document and maintain all warehouse procedures as they relate to a receiving/replenishing/picking/packing/shipping environment
• Responsible for improving and maintaining inventory accuracy
• Responsible for evaluating and planning labor for upcoming warehouse needs
• Engages in the typical responsibilities of a manager requiring evaluating, organizing, integrating and delegating
• Plans, directs and coordinates all activities of the warehouse department in an organized, safe and sanitary work environment that is in compliance with the Company's policies, OSHA and government regulations
• Monitors and manages all aspects of team member performance to include administering write-ups/counseling
• Contains and/or reduces cost and drives productivity within the department
• Cooperates in a cross-functional manner as a change agent with all departments within the Company
• Manages workflow to meet planned department productivity standards
• Managers and directs 3rd party vendor activities
• Train new or newly assigned team members in the proper methods and standard operating procedures of a job function
• Work closely with global logistics team and external shipping services to ensure on-time delivery of packages
• Ensure correct shipment of domestic, international and dangerous goods orders
• Completes special projects as determined

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Required:

• Experience with Microsoft Office Suite Programs (i.e.: Microsoft Work, Excel) and Google Office.
• Excellent organizational and managerial skills.
• Excellent communication skills - written, oral, reading and understanding.
• Ability to work extended hours and weekend

Experience Requirements:

• Generally requires a minimum of 7-10 years of supervisory warehouse experience in an automated environment

Education Requirements:

• High School Diploma or equivalent experience required, Bachelor's Degree highly preferred

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the team member is regularly required to talk and hear. While performing the duties of this job, individuals will be regularly required to sit, stand, walk and occasionally bend and move around the facility. May include lifting up to 50 pounds.
Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions
• Professional, yet casual work environment
• Warehouse environment
• Ability to work extended hours as required

Compensation:
The expected salary range for this role is 85,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Staffing Agency Submission NoticeiHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.