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21 Iherb Customer Service Representative Jobs Hiring Near You

iHerb

Principal Engineer - Catalog

California, MO · On-site

$204 - $260/hr

... services. * Establish and evolve iHerb's AI‑driven SDLC golden path: shared standards, Claude ... Represent engineering in cross‑functional conversations with product, data science, security, and ...

iHerb

Principal Engineer - AI Platform

California, MO · On-site

$204 - $260/hr

... services. * Establish and evolve iHerb's AI‑driven SDLC golden path: shared standards, Claude ... Represent engineering in cross‑functional conversations with product, data science, security, and ...

iHerb

Principal Engineer - Mobile

California, MO · On-site

$204 - $260/hr

... iHerb's mobile platform, covering iOS and Android apps used by millions of customers worldwide, and ... Represent engineering in cross‑functional conversations with product, data science, security, and ...

iHerb

Sr. Software Engineer II - Catalog

California, MO · On-site

$187 - $235/hr

... customers. Job Summary The Sr. Software Engineer II - Catalog will build and modernize iHerb ... You will work across the full stack: backend services, React frontend, and relational data layers.

iHerb

Principal Machine Learning Engineer

California, MO · On-site

$205 - $230/hr

Overview For A Better You At iHerb, we believe that living a healthy and balanced life should be ... for our customers. We believe that individually we are incredible, but together our growth is ...

iHerb, LLC

Office Manager

Irvine, CA · On-site

$54K - $85K/yr

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and ... This includes coordinating repairs, managing janitorial services, and ensuring the workplace is ...

iHerb, LLC

Director, Technical Management

Irvine, CA · On-site +1

$186K - $235K/yr

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and ... Represent Technical Management in cross-functional NPI and change control reviews. The duties and ...

iHerb, LLC

IT Support Specialist I

Perris, CA · On-site

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and ... Job Expectations: • Provide first level customer service and technical support to all end-users ...

iHerb, LLC

Strategic Sourcing Manager

Irvine, CA · On-site +1

$138K - $179K/yr

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and ... our customers. We believe that individually we are incredible, but when we come together, our ...

iHerb

Sr. Product Manager - Recs/AI

California, MO · On-site

$177 - $220/hr

Overview For A Better You At iHerb, we believe that living a healthy and balanced life should be ... Conduct user research and analyze customer feedback to inform product decisions and ensure a ...

iHerb, LLC

Forklift Operator I2B

Easton, PA · On-site

$19 - $25/hr

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and ... our customers. We believe that individually we are incredible, but when we come together, our ...

iHerb, LLC

Equipment Maintenance Technician

Elgin, IL · On-site

$32 - $38/hr

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and ... Read and interpret equipment manuals and work orders to perform required maintenance and service

iHerb, LLC

Forklift Operator- 1A

Easton, PA · On-site

$16.25 - $19/hr

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and ... our customers. We believe that individually we are incredible, but when we come together, our ...

iHerb, LLC

2A lead position

Easton, PA · On-site

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and ... our customers. We believe that individually we are incredible, but when we come together, our ...

iHerb, LLC

Global Logistics Team Lead

Irvine, CA · On-site +1

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and ... Lead the development of cost- efficient, competitive and customer experience-focused shipping ...

iHerb, LLC

Forklift Operator

Elgin, IL · On-site

$19 - $25/hr

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and ... our customers. We believe that individually we are incredible, but when we come together, our ...

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iHerb Jobs Information

Do workers at iHerb get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Does iHerb pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

At iHerb, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and December 2025.

Is the health insurance from iHerb affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between April 2025 and July 2025.

Do people get paid time off at iHerb?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and December 2025.

Do workers at iHerb worry about hours?

Most people don’t worry about getting enough hours.
70% of people report they don’t worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

Do iHerb workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it for iHerb workers to change shifts?

Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and November 2025.

How easy is it to get time off at iHerb?

Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and November 2025.

Do iHerb managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and November 2025.

Do jobs at iHerb spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

How easy is it to take sick days at iHerb?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people at iHerb feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at iHerb get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at iHerb?

Some people feel stressed here.
36% of people say they often feel stressed at work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at iHerb enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at iHerb recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at iHerb?

Most people got enough training when they started.
83% of people report they got enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at iHerb?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think iHerb’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how iHerb is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Iherb?

What are the most popular categories at Iherb?

Infographic showing various Customer Service Representative job openings at Iherb in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 44% Physical, and 56% Remote job distribution.

Sr. Product Manager - MarTech Platforms

iHerb

California, MO • On-site

$177 - $220/hr

Other

Posted 20 days ago

iHerb rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

For A Better You, iHerb believes that living a healthy and balanced life should be easy and accessible for everyone. As a team member, you’ll empower that promise each day and have a global impact on the customer experience.

Job Summary

The Senior Product Manager – Marketing Technology (MarTech) Platforms owns the strategy, roadmap and execution of iHerb’s core marketing technology ecosystem. This role delivers scalable, reliable, future‑ready platforms such as Customer Data Platforms (CDPs), orchestration and messaging solutions, CMS, PIM, DAM and Language Service Providers.

Responsibilities
  • Own the strategy, roadmap and delivery of iHerb’s core Marketing Technology platforms and integrations.
  • Lead build‑vs‑buy decisions for current and future capabilities (CDP, orchestration, CMS, PIM, DAM, LSP).
  • Serve as the product owner for key third‑party MarTech platforms (e.g., Simon AI, Braze) including roadmap alignment and feature adoption.
  • Partner with Engineering to design and deliver scalable, reliable integrations between MarTech platforms and iHerb’s core systems.
  • Translate marketing and business needs into clear technical requirements, data flows and platform capabilities.
  • Act as a strategic partner to Marketing, enabling personalization, lifecycle marketing, content operations and experiments through technology.
  • Balance near‑term marketing needs with long‑term platform scalability, maintainability and technical health.
  • Define success metrics and KPIs to measure platform performance, adoption and business impact.
  • Drive cross‑functional alignment across Marketing, Engineering, Data and external vendors to ensure successful delivery.
  • Participate in agile development processes, including backlog prioritization, sprint planning and reviews.
Qualifications
  • Strong experience leading complex platform or infrastructure‑adjacent products.
  • Hands‑on experience integrating MarTech platforms—CDPs, marketing automation/orchestration tools, CMS, PIM, DAM, or similar systems.
  • Solid understanding of APIs, event‑driven architectures, data flows and system integrations.
  • Proven ability to drive build‑vs‑buy decisions and evaluate third‑party vendors and technologies.
  • Experience defining and managing product roadmaps with multiple stakeholders and dependencies.
  • Excellent communication skills to translate technical concepts for marketing and business audiences.
  • Strong collaboration skills and comfort operating in highly cross‑functional environments.
  • Experience working in an Agile/Scrum development process.
  • Customer‑first and outcomes‑driven mindset.
  • Preferred: Experience with CDPs (e.g., Simon AI, Segment) and lifecycle platforms (e.g., Braze).
  • Preferred: Familiarity with global content and localization workflows, including LSP integrations.
  • Preferred: Experience supporting international or multi‑brand e‑commerce platforms.
  • Preferred: Understanding of data privacy, consent management, and compliance considerations in marketing systems.
  • Preferred: Background in e‑commerce, marketplace, or consumer digital products.
Experience and Education

Generally requires seven (7) or more years of Product Management or Product Ownership experience within a consumer software, e‑commerce or platform‑focused environment. A Bachelor’s Degree is required; a Computer Science, Engineering, Information Systems or similar technical degree is preferred.

Compensation

The expected salary range for this role is $177,000.00 – $220,000.00 USD, based on relevant experience, education, geographic location and internal equity.

Equal Opportunity Employer

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants and prohibits discrimination and harassment.

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