Dispatcher
La Vergne, TN · On-site
$19/hr
At The ICEE Company, the World's #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. The Dispatcher position is located ON ...
60 Icee Customer Service Representative Jobs Hiring Near You
Dispatcher
La Vergne, TN · On-site
$19/hr
At The ICEE Company, the World's #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. The Dispatcher position is located ON ...
Dispatcher
La Vergne, TN · On-site
$19/hr
At The ICEE Company, the World's #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. The Dispatcher position is located ON ...
Dispatcher
La Vergne, TN · On-site
$19/hr
At The ICEE Company, the World's #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. The Dispatcher position is located ON ...
Dispatcher
La Vergne, TN · On-site
$18.50/hr
At The ICEE Company, the World's #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. The Dispatcher position is located ON ...
Dispatcher
La Vergne, TN · On-site
$18.50/hr
At The ICEE Company, the World's #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. The Dispatcher position is located ON ...
Service Technician
Baltimore, MD · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Baltimore, MD · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Oklahoma City, OK · On-site
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Oklahoma City, OK · On-site
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
San Antonio, TX · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
San Antonio, TX · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Montgomery, AL · On-site
$23/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Montgomery, AL · On-site
$23/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Springfield, MO · On-site
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Springfield, MO · On-site
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Sacramento, CA · On-site
$23/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Sacramento, CA · On-site
$23/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Minneapolis, MN · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Minneapolis, MN · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Birmingham, AL · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Birmingham, AL · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician (Peoria Area)
Davenport, IA · On-site
$23/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician (Peoria Area)
Davenport, IA · On-site
$23/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Salt Lake City, UT · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Salt Lake City, UT · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Springfield, MO · On-site
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Springfield, MO · On-site
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Dublin, CA · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Dublin, CA · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Oklahoma City, OK · On-site
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Oklahoma City, OK · On-site
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Omaha, NE · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Omaha, NE · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Fresno, CA · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Fresno, CA · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Chicago, IL · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Chicago, IL · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Dallas, TX · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Service Technician
Dallas, TX · On-site
$22/hr
ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians ... The requirements listed below are representative of the knowledge, skill and/or ability required.
Icee Jobs Information
Do workers at The ICEE Company get paid breaks?
Sometimes. Only some people get paid breaks.
59% of people say they don’t get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.
59% of people say they don’t get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.
Does The ICEE Company pay people when they’re sick?
Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and May 2026.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and May 2026.
At The ICEE Company, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
85% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and May 2026.
85% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and May 2026.
Is the health insurance from The ICEE Company affordable enough for their workers?
Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between March 2025 and May 2026.
79% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between March 2025 and May 2026.
Do people get paid time off at The ICEE Company?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and May 2026.
100% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers at The ICEE Company worry about hours?
Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and March 2026.
81% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and March 2026.
Do The ICEE Company workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.
45% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.
How easy is it for The ICEE Company workers to change shifts?
Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and March 2026.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and March 2026.
How easy is it to get time off at The ICEE Company?
Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
80% of people report it’s easy to get time off.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
Do The ICEE Company managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and March 2026.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and March 2026.
Do jobs at The ICEE Company spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and March 2026.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and March 2026.
How easy is it to take sick days at The ICEE Company?
Most people find it easy to take sick days.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and May 2026.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people at The ICEE Company feel treated with respect by their managers?
Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
75% of people say they’re treated with respect by their managers.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people at The ICEE Company get to take their breaks without interruption?
Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and May 2026.
84% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and May 2026.
Is it stressful to work at The ICEE Company?
Most people feel stressed out here.
68% of people say they often feel stressed out at work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and May 2026.
68% of people say they often feel stressed out at work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people at The ICEE Company enjoy their jobs?
Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and February 2026.
71% of people report they enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and February 2026.
Do people at The ICEE Company recommend working with their team?
Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and May 2026.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people get enough training when they start at The ICEE Company?
Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and May 2026.
43% of people report they didn’t get enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people get support to advance at The ICEE Company?
Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people think The ICEE Company’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and May 2026.
Do workers feel well informed about how The ICEE Company is doing?
Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and May 2026.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and May 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Icee?
$19/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 26 days ago
The ICEE Company rating
6.4
Based on 21 frontline employees who took The Breakroom Quiz
357th of 418 rated machine equipment manufacturers
Job description
Job Title: Dispatcher
Schedule: Monday-Fri, 6am-3pm
Pay from $19.00 hourly based on experience, education, skills, training, and certifications
POSITION SUMMARY:
At The ICEE Company, the World's #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. The Dispatcher position is located ON-SITE at ICEE's La Vergne, TN Support Center. The Customer Service and Support department offers employees an energized and fast paced team environment. In this role you will engage directly with our customers and route and schedule field personnel to ensure ICEE's customer needs are met.
ESSENTIAL FUNCTIONS:
COMPETENCIES:
EDUCATION AND EXPERIENCE:
ICEE offers its Employees
...and much more!!!
...we're a Nationwide company that is rapidly expanding Globally. ICEE has offices in Canada and Mexico and has emerged into Australia, China, Central America, Europe, and most recently expanded into the Middle East.
EEO STATEMENT
ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Schedule: Monday-Fri, 6am-3pm
Pay from $19.00 hourly based on experience, education, skills, training, and certifications
POSITION SUMMARY:
At The ICEE Company, the World's #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. The Dispatcher position is located ON-SITE at ICEE's La Vergne, TN Support Center. The Customer Service and Support department offers employees an energized and fast paced team environment. In this role you will engage directly with our customers and route and schedule field personnel to ensure ICEE's customer needs are met.
ESSENTIAL FUNCTIONS:
- Set goals for performance and deadlines complying with the Company's plans and vision.
- Run Daily reports for area Service Managers
- Routing and scheduling of multiple Field Personnel daily
- Handling priority accounts and managing work volume in each area
- Calling Customer every day with updates and ETA's
- Updating Filed Managers daily with new calls and priority calls that come in
- Communicating with Field Personnel constantly on phones, emails, & PDA
- Routing and re-routing calls sent to Technicians on minute's notice -Re-routing technician routes as needed throughout the day based on customer need.
- Closing out high volumes of calls - Completing call verification process on all completed service requests to ensure proper billing.
- Parts ordering and tracking daily for calls requiring follow-up
- Manage Public call ins and email/contact appropriate field Director
- Performs other duties as assigned by the Dispatch manager
COMPETENCIES:
- Strong decision-making skills
- Prioritize excellent time management to drive a positive and productive daily workflow.
- Customer relations, interpersonal relationships, team relations, and service.
- Excellent organizational and time management skills.
- Must be a self-starter with the ability to lead a Service Region to accomplish team goals.
- Great oral and written communication skills.
- Proficient with all aspects of Microsoft Office (Word, Excel, PowerPoint).
- Drive call center KPIs.
- Ability to multi-task in a fast-paced department with the ability to follow through with each task given
- Ability to work in a Team Environment and assisting fellow co-workers when needed
- Ability to adapt to ongoing changes in procedures and policies
- Able to process high volumes of work daily with a positive outcome
- Strong knowledge in map reading with the understanding of routing calls
EDUCATION AND EXPERIENCE:
- Prior role dispatching service techs with a minimum 1 to 2 years' experience is preferred.
- Demonstrated problem-solving skills and analytical skills.
- Excellent customer service skills, communication skills, and interpersonal skills.
- Track record of meeting or exceeding department performance goals.
ICEE offers its Employees
- Paid holidays, sick time and Paid vacation
- Birthday Holiday (Must be used within Employee Birthday Month)
- Medical, Dental, Vision Insurance
- Employee Stock Purchase Program
- Life Insurance
- 401 (k) Plan
...and much more!!!
...we're a Nationwide company that is rapidly expanding Globally. ICEE has offices in Canada and Mexico and has emerged into Australia, China, Central America, Europe, and most recently expanded into the Middle East.
EEO STATEMENT
ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
What The ICEE Company employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Icee
Sourced by ZipRecruiter
Industry
Food services and drinking places
Company size
1,001 - 5,000 Employees
Headquarters location
La Vergne, TN, US
Year founded
1967